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Customer Service Manager

Bellevue, Nebraska, 68123, United States
March 25, 2011

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***** ********* ***, *** * ? bELLEVUE, ne *****

Phone 402-***-**** ? E-mail

Ronda M. Cotton


Employment as a Customer Service/Sales, Representative At-Home Position with

a premier corporate industry team, supporting the strategic goals and

operations within the corporation, where my knowledge and skills will be

fully utilized and where there is

opportunity for personal and professional growth.

qualifications & skill summary

. Proficient in Microsoft applications, Scheduling/Planning programs,

numerous Desktop Publishing programs

and Independent "AT HOME" Work Environments.

. Retail business management qualified with over 15+ years' direct

experience as manager and management staff.

. Diverse background in Personnel Administration and Human Resources

including Finance & Payroll, Scheduling,

Travel and HR Procedures and Programs.

revelant Professional experience

Event Coordinator/Front Desk Representative Administrative Asst. to V.P. of

Finance/Front Desk Rep/Call Center & Sr "AT-Home" Rep

. Responsible for all aspects (Scheduling, Implementing, Setup & Follow-up)

of Events/Meetings for large Non-Profit Corp. providing unparalleled

confidential Human Resources and Administrative Support to staff of 10

Managers and numerous groups within Corp.

. Scheduled and directed/managed average of 40 employees/volunteers

supporting daily, weekly & monthly activities.

. Worked directly with the state, city and county officials assisting with

all requested needs (Counseling Referral, Food / Monetary Assistance).

. Provided Administrative/Human Resources/Marketing support to the entire

Corp Staff of 35 to include the President, VP of Sales, Finance and Sales


. Responsible for completing Corp Bank Deposits in excess of $500,000 daily

and for the Monthly/Yearly Excise Tax Returns and Cooperage Reconciliations

for all 50 states and the maintenance of state files.

. Maintained Workroom/Mailroom and Supplies for Corp Office, Front Desk, and

Consumer/Catalog request. Reorganized and developed logistic procedures

resulting in 70% savings for operating costs.

. Arranged Travel for Corp Office, Sales Staff and Distributors/Consumers

both domestically and internationally saving the Corp in excess of 80% off

the previous years budget for Travel.

. Planned, Organized and Executed Corporate Office Meetings, Dinners and


revelant employment history

01/2007 - Customer Service At-Home Response

04/2008 Convergys Corp, NE

10/2006 - Customer Service/Holiday Bookseller

01/2007 Barnes & Noble, IA

1st Asst. Store Manager

04/1997 - Pier 1 Imports, CO

05/1999 Manager & Buyer

11/1994 - Kalico Patch Quilt & BB Inn, MO

10/1996 Store Manager & Buyer

09/1993- 11/1994 Hickam AFB Flower Shop, HI

Signal Intelligence/Electronic Interceptor

12/1982 - U.S. Army, Ft. Devens Intel School, MA



St. Louis College at Florissant Valley, MO

. Business Management Course (1981-1982).

U.S. Military Intelligence Schools Ft. Devens, MA and NAS Pensacola, FL

. Electronic Warfare/Signal Intelligence Non-Morse Interceptor Course


. Previous Top Secret security clearance with special background

investigation issued while on Active Duty in U.S. Army.

Lewis & Clark Technical School St. Charles, MO

. Team Development & "Just In Time" Training Course (1988).

American Computer Institute of Training Boston, MA

. LOTUS 123 and Microsoft Packages (1990).

Keye Productivity Center St. Louis, MO

. Employment Law & Practices Course (1995).

Execu Train Corporation St. Louis, MO

. PowerPoint and Print Master courses (1996).


References available on request

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