Customer Service Construction
Resume:
Matthew J. Clawson
Durham, NC 27712
919-***-**** (cell)
919-***-**** (home)
*************@***.***
_______________________________________________________________________
REO - Loss Mitigation Specialist / Construction Loan Officer
Over 10 years' broad financial experience, including underwriting, loan
workouts, and coordinating the completion of newly constructed and
foreclosed homes. Have expertise in developing strategies for mitigating
loss of foreclosed properties and an in-depth understanding of the new real
estate market. I can explain concepts and strategies to a wide range of
audiences and management. I have the proven ability to establish a rapport
and credibility with diverse groups including those with dissimilar
interests. I am a solution oriented team member with negotiation,
organization, and written/verbal communication skills. Proficient in MS
Word, Excel, Outlook, The Mortgage Office (TMO), Credit Quest, Financial
Quest, LaserPro, and TREND.
Financial & Organizational Background
. Loan Recovery
. Corporate and Individual Credit Analysis / Underwriting
. Managed completion budgets for new construction and real estate
owned
. Collections
. Performed daily budget maintenance tasks
. Assured that regulatory requirements are met before, during, and
after loan process
. Developed exit strategies on foreclosed properties
. Developed and document operational procedures and manuals
. Verified accuracy of audit issues and collections
. Reviewed client financial documents and status
. Provided noteworthy customer service
PROFESSIONAL SUMMARY
(May 2007 - Present) Construction Loan Officer & Loss Mitigation / REO
Specialist
Stock Loan Services, LLC, Raleigh, NC
. Assist in maintaining a portfolio of $80+ million new, single family
home construction properties.
. Manage a portfolio of $40+ million foreclosed properties.
. Facilitate underwriting for new construction loan requests throughout
region.
. Loan Workout. Reducing non-performing assets through restructure of
loan documents and renegotiation of terms. Meet with clients to
discuss loan status and outline best options to improve customer
position or collect loan balances and related legal expenses.
. Develop exit strategies for current and at-risk customers in the real
estate market.
. Prepare new construction and foreclosure loan documents.
. Perform inspections on new and foreclosed homes at all stages of
completion.
. Process loan draws, interest payments, and collection of past due
balances.
. Perform quality review by examining select loans for regulatory and
internal policy standards. Prepare reports for all levels of
management, local and corporate.
Key Accomplishments:
. Assisted in the selling of 75 REO properties between 2009 through
2010.
. Averaged collection on REO sales averaged $0.80 per loan dollar.
. Modernized the tracking and disbursement of construction draws, which
led to the first passing audit.
. The first in-store loan officer company wide to pass the SAFE Mortgage
Loan Originator Test.
. Awarded one of only two corporate loan officers to get a year end
bonus based on REO disposal and quality of new loan origination
performance in 2010.
(February 2005 - May 2007) Construction Lending Service Representative
Stock Building Supply, LLC, Raleigh, NC
. Perform loan documentation management to six different loan regions
through out the United States.
. Prioritize work load at the corporate and store level.
. Coordinate loan closings, schedule foreclosure sales, and maintain
customer accounts.
. Process loan draws, verify accuracy of audit issues, collections, and
review client financial status.
. Supervise and train staff members, develop policies, and maintain work
ethics.
. Assist in hiring new talent to meet department needs.
. Address customer questions and trouble shooting.
Key Accomplishments:
. Guided a special project team for the development of a customer
loyalty card to track customer spending habits. Then used that
purchase information to identify construction loan candidates.
. Reshaped SOPs for the processing of loan documents, reviewing of
originated loan documents for accuracy, and cancellation of closed
construction loans. These actions lead to more department efficiency.
. Streamlined the process of document imaging which led to increased
productiveness.
. The first service representative to win employee of the month award.
. Established the record for the most error free loan documents
completed in one month at 69.
. First service representative to achieve promotion to Construction Loan
Officer.
(May 2002 - February 2005) Lead Loan Servicing Analyst for Equity Lines
First Citizens Bank, Garner, NC
. Manage and maintenance of Equity Line accounts once established.
. Set-up and maintenance of Check Line Reserve accounts.
. Process payments and verify account information for branch associates.
. Research customer issues and resolve out of balance conditions of
accounts using research and image archive programs.
. Supervise staff members to above normal productive quotas.
Key Accomplishments:
. Developed and documented bank wide procedures and methods for
conducting lines of credit account closings. Which reduced and
eliminated the risk of monetary loses.
. Designed department project to conduct proper closing methods on paid
off lines of credit. This project studied the cost of closing
inaccuracies and their financial impact on the bank's bottom line.
. Promoted to lead servicing analyst early in professional career.
Early Professional Career
(December 2000 - May 2002) - Financial Service Representative - First
Citizens Bank
(June 1999 - December 2000) - Store Manager- Ace Hardware
EDUCATION & CERTIFICATIONS
BA, American History, University of North Carolina at Chapel Hill
Nationwide Mortgage Licensing System & Registry (NMLS #107558)
NC-SAFE Mortgage Loan Originator
Notary Public
SKILLS
Collaboration/Teamwork
Results Oriented
Team Leader
Customer Relations
Risk Management
Loss Prevention
Strong Interpersonal
Financial Strategies
REO Management
Self Motivated
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