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Customer Service Construction

Location:
Durham, NC, 27712
Posted:
March 25, 2011

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Resume:

Matthew J. Clawson

**** ******** *****

Durham, NC 27712

919-***-**** (cell)

919-***-**** (home)

abhpe7@r.postjobfree.com

_______________________________________________________________________

REO - Loss Mitigation Specialist / Construction Loan Officer

Over 10 years' broad financial experience, including underwriting, loan

workouts, and coordinating the completion of newly constructed and

foreclosed homes. Have expertise in developing strategies for mitigating

loss of foreclosed properties and an in-depth understanding of the new real

estate market. I can explain concepts and strategies to a wide range of

audiences and management. I have the proven ability to establish a rapport

and credibility with diverse groups including those with dissimilar

interests. I am a solution oriented team member with negotiation,

organization, and written/verbal communication skills. Proficient in MS

Word, Excel, Outlook, The Mortgage Office (TMO), Credit Quest, Financial

Quest, LaserPro, and TREND.

Financial & Organizational Background

. Loan Recovery

. Corporate and Individual Credit Analysis / Underwriting

. Managed completion budgets for new construction and real estate

owned

. Collections

. Performed daily budget maintenance tasks

. Assured that regulatory requirements are met before, during, and

after loan process

. Developed exit strategies on foreclosed properties

. Developed and document operational procedures and manuals

. Verified accuracy of audit issues and collections

. Reviewed client financial documents and status

. Provided noteworthy customer service

PROFESSIONAL SUMMARY

(May 2007 - Present) Construction Loan Officer & Loss Mitigation / REO

Specialist

Stock Loan Services, LLC, Raleigh, NC

. Assist in maintaining a portfolio of $80+ million new, single family

home construction properties.

. Manage a portfolio of $40+ million foreclosed properties.

. Facilitate underwriting for new construction loan requests throughout

region.

. Loan Workout. Reducing non-performing assets through restructure of

loan documents and renegotiation of terms. Meet with clients to

discuss loan status and outline best options to improve customer

position or collect loan balances and related legal expenses.

. Develop exit strategies for current and at-risk customers in the real

estate market.

. Prepare new construction and foreclosure loan documents.

. Perform inspections on new and foreclosed homes at all stages of

completion.

. Process loan draws, interest payments, and collection of past due

balances.

. Perform quality review by examining select loans for regulatory and

internal policy standards. Prepare reports for all levels of

management, local and corporate.

Key Accomplishments:

. Assisted in the selling of 75 REO properties between 2009 through

2010.

. Averaged collection on REO sales averaged $0.80 per loan dollar.

. Modernized the tracking and disbursement of construction draws, which

led to the first passing audit.

. The first in-store loan officer company wide to pass the SAFE Mortgage

Loan Originator Test.

. Awarded one of only two corporate loan officers to get a year end

bonus based on REO disposal and quality of new loan origination

performance in 2010.

(February 2005 - May 2007) Construction Lending Service Representative

Stock Building Supply, LLC, Raleigh, NC

. Perform loan documentation management to six different loan regions

through out the United States.

. Prioritize work load at the corporate and store level.

. Coordinate loan closings, schedule foreclosure sales, and maintain

customer accounts.

. Process loan draws, verify accuracy of audit issues, collections, and

review client financial status.

. Supervise and train staff members, develop policies, and maintain work

ethics.

. Assist in hiring new talent to meet department needs.

. Address customer questions and trouble shooting.

Key Accomplishments:

. Guided a special project team for the development of a customer

loyalty card to track customer spending habits. Then used that

purchase information to identify construction loan candidates.

. Reshaped SOPs for the processing of loan documents, reviewing of

originated loan documents for accuracy, and cancellation of closed

construction loans. These actions lead to more department efficiency.

. Streamlined the process of document imaging which led to increased

productiveness.

. The first service representative to win employee of the month award.

. Established the record for the most error free loan documents

completed in one month at 69.

. First service representative to achieve promotion to Construction Loan

Officer.

(May 2002 - February 2005) Lead Loan Servicing Analyst for Equity Lines

First Citizens Bank, Garner, NC

. Manage and maintenance of Equity Line accounts once established.

. Set-up and maintenance of Check Line Reserve accounts.

. Process payments and verify account information for branch associates.

. Research customer issues and resolve out of balance conditions of

accounts using research and image archive programs.

. Supervise staff members to above normal productive quotas.

Key Accomplishments:

. Developed and documented bank wide procedures and methods for

conducting lines of credit account closings. Which reduced and

eliminated the risk of monetary loses.

. Designed department project to conduct proper closing methods on paid

off lines of credit. This project studied the cost of closing

inaccuracies and their financial impact on the bank's bottom line.

. Promoted to lead servicing analyst early in professional career.

Early Professional Career

(December 2000 - May 2002) - Financial Service Representative - First

Citizens Bank

(June 1999 - December 2000) - Store Manager- Ace Hardware

EDUCATION & CERTIFICATIONS

BA, American History, University of North Carolina at Chapel Hill

Nationwide Mortgage Licensing System & Registry (NMLS #107558)

NC-SAFE Mortgage Loan Originator

Notary Public

SKILLS

Collaboration/Teamwork

Results Oriented

Team Leader

Customer Relations

Risk Management

Loss Prevention

Strong Interpersonal

Financial Strategies

REO Management

Self Motivated



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