Administrative Assistant Customer Service
Resume:
Debra Mi ller
Brunswick, Ohio 44212
Phone Number: 330-***-****
Alt. Phone: 440-***-****
*****.******@****.***
CAREER SUMMARY
Extremely well organized Administrative Assistant with proven skills and experience in diverse
i ndustries to include health care, educational administration and government. Demonstrates strengths in
managing executive office and resolving customer issues. Motivated team player with strong t ime
management skills, strong work ethic and ability to work in a diverse environment.
EXPERIENCE
Southwest General Hospital September 2010- Present
Coronary Care Unit Secretary
Transcribed Doctors orders and enter physician orders into the computer chart; order tests writ ten
by physicians.
Order supplies from the supply departments in the hospital for patients as order of physicians.
Assist staff and family members in contacting physicians.
Call for emergency assistance from staff doctors and department technicians for stat x-rays, echo
cardio grams and other services performed in other hospital departments to be done in the unit for
medical emergencies.
Copy and prepare charts for patients being discharged to other facilities.
City of Brunswick July-August
Economic Department Manager In tern-Administrative Assistant
Assist with updating website information.
Working on Revenue sharing Project (creation of new policy and procedure for the program).
Other assignments as directed.
Cuyahoga Community College, Parma, Ohio 2006-2009
Student Ambassador, assigned to the Key Career Office
Provide assistance in all aspects of daily office duties. Volunteered to record and maintain daily
and monthly statics for the office.
Assist clients with software related to job search, instruct in the use of the software and assist in
resolving issues with software.
Work with diverse population of job seekers, faculty, and students.
Maintain accurate schedule log for co-workers.
Maintain the main desk with professionalism and efficient t ime management.
Assist with client’s issues as appropriate.
Southwest Urology, Parma, Ohio 2003-2005
Surgical Scheduler
Spoke with patients and/or family to explain steps needed to schedule their procedure, Insurance coverage
and facility of choice. As well as, responsible for consent forms and calling in prescriptions for the
p rocedure; call to pre-certify procedures and facility for billing department.
Maintained the Doctors' Schedules.
Scheduled office and Hospital procedures.
Pre-certification and checking Insurance coverage and deductibles for patients.
Scheduling facilities and equipment were available and in the patient’s network coverage.
Debra Mi ller
Phone Number: 330-***-****
A lt. Phone: 440-***-****
*****.******@****.***
K-Mar t, Brunswick, OH 2002-2003
Department head of layaway / Front Store Supervisor.
Assisted with display set-up and reorganization of stock appropriate with the seasonal
merchandise.
Supervised cashiers and delegated when to assist with straitening of the selling f loor when slow.
Reorganized entire layaway department and reported inventory that was left in the department
and not returned to the selling f loor. Kept t rack of merchandise that needed to be returned to the
sales f loor. Contacted customers to inform them that payment was due or layaway would be
canceled.
Assisted customers when problems arose.
Worked as Front Store Supervisor when needed.
Worked at registers when needed, and managed the other cashiers.
Tallied cash drawer at the end of shift.
Organized the Layaway department.
Parma Community General Hospital, Parma, OH 1994-2004
Nursing Assistant/Department Secretary
Hi red as a nurse’s assistant on the skilled nursing f loor to perform patient care
Promoted after six years to department secretary
After one year I was promoted to head secretary on the unit.
Transcribed Doctors orders
Entered orders and appointments into the computer
Ordered supplies from the supply department in the hospital and from outside suppliers
Assisted staff and family members in contacting physicians.
Called for emergency assistance from other doctors in case of a medical emergency
E DUCATION
Franklin University Columbus, Ohio
Bachelor's Degree in Healthcare Administration
Currently enrolled in fast t rack program, started March 2010 and will finish in approximately 15 months.
Cuyahoga Community College, Parma OH
Associate Degree in Business Management with a concentration in Office Operations Management.
( Minor in Human Resources)
Graduated May 2009
Cuyahoga Community College/Ritz Carlton Hotels, Cleveland, Ohio 2007
OC3 Customer Service Certificate
PROFESSIONAL MEMBERSHIPS
S HRM- Society of Human Resource Management 2007-2008
(References upon Request)
Contact this candidate