Manager Training

NADIA D. PAYNE

**** ******* *** ( Fort Myers, Florida 33967

(C) 239-***-**** ( (H) 239-***-**** ( *****.*****@*******.***

Corporate, Software Training

Dynamic professional with history of maximizing value, effectiveness, and

overall impact of business and technology training for people from all

backgrounds and skill levels.

. Align programs with company and career directions, spearheading strategic

analysis and plans.

. Increase involvement and support, creating fun and engaging learning

atmospheres.

. Cultivate talents of novices and experts alike, developing customized

approaches to fit unique needs.

. Translate complex concepts to diverse audiences, fostering confidence and

in-depth understanding.

. Build, train, and lead world class teams, enabling each member to achieve

their very best.

Business & Technology Analysis ( Strategic & Technical Planning ( Education

& Project Management

Training & Certification Program Development ( Budget & Grant

Administration ( Public Speaking

Event Management ( Networking ( Leadership Development ( Team Building (

Coaching & Mentoring

NADIA PAYNE CONSULTING, Fort Myers, Florida ( 2008 - Present

Principal

Provide technical support and training for diverse clientele on MS Office,

Internet, and Windows Explorer.

Achievements:

. Cultivated loyal customer and referral bases, providing superior training

and support.

. Expanded offerings to include custom training program design.

HCA HEALTHCARE, INC., Nashville, Tennessee ( 2000 - 2008

Manager - Technical Education

Formulated and executed technical education strategies and programs for

largest for-profit hospital corporation in world. Interfaced with internal

and external managers, subject matter experts (SMEs), instructional

designers, and technology partners including Microsoft to customize

programs to fit unique needs of individuals and groups. Tracked programs

and progress with Learning Management System. Supervised and mentored

interns. Managed H-1b education grant for Product Development Dept.

Achievements:

. Played key role in improving technical education in Greater Nashville

community as HCA liaison for Nashville Technology Council and Center for

Innovation & Technological Education (CITE).

. Maximized value of training programs, researching and determining optimal

approach based on most applicable technology, personnel needs, costs,

time, and training requirements.

. Led people of varying skill levels to achieve +150 programming

certifications.

. Increased number of Microsoft Certified developers by 25 with 50% less

cost for Product Development Dept., performing gap analysis and strategic

planning.

. Launched HCA.net Certification program; recognized by Microsoft and

technology vendors as best-in-class model for training technical staff.

Key Projects:

. Designed and led Nashville Rescue Mission Computer Training program for

people ranging from 0% computer literacy to network engineers for largest

homeless shelter and life recovery program in city.

. Aided Nashville Tech with aligning their programs with State Board of

Regent's guidelines, providing strategic and tactical advice on

technology programs.

. Trained and mentored new hires in multiple programming languages and

environments including VB, ASP, HTML, JavaScript, SQL, Access, and MS

Office.

. Rallied high school students and teachers with HCA staff to determine

career paths and work skills needs, planning and executing multiple CITE

Days at HCA.

. Created 6- to 12-week interdepartmental Intern Rotation program;

participating intern was handpicked as most likely to move into

management, later hired full-time, and promoted to manager 1 year later.

NADIA D. PAYNE ( Page 2 ( *****.*****@*******.***

(Manager - Technical Education, HCA HEALTHCARE, INC., cont.)

Additional Highlights:

. Raised departmental involvement of 400 employees from 45% to 75% on

annual Community Day, serving as HCA Giving Campaign Team Leader

Coordinator.

. Served as Editor of Product Development newsletter, eliciting and editing

articles, and planning and laying out each edition.

METRO INFORMATION SERVICES, Nashville, Tennessee ( 1998 - 2000

Computer Programming Consultant

. Provided strategic and technical consulting for various businesses using

diverse technologies; included SQL Server DBA, Word templates for VB

applications, and Access.

. Simplified setups, developing detailed software installation

documentation.

CITYSEARCH.COM, Nashville, Tennessee ( 1997 - 1998

Technical Coordinator

. Performed as sole technical resource for online city guide with +50

employees; managed all technical projects spanning from database

administration to hardware and software support.

. Resolved complex crisis resulting from Network Administrator's abrupt

departure which left office systems tied to his logon and inoperable, re-

launching systems within 1 hour.

RANDSTAD STAFFING / BLACK & DECKER, Nashville, Tennessee ( 1996 - 1997

Database Administrator & Administrative Product Planner

. Architected and developed database applications.

. Trained users on data entry, Windows 3.1, Excel, cc:Mail, and Access.

. Planned and scheduled production of Administrative Returns.

. Technical support for plant with +70 users.

CAREER NOTE: Insurance Agent, BANKERS LIFE & CASUALTY, Fort Myers, Florida

(2009 - 2010). ***Added non-traditional component of job to drive client

acquisition, leveraging outstanding public speaking skills to deliver

presentations on Medicare Supplements and Long-Term Care; invited to speak

across state, earning reputation for being a knowledgeable and entertaining

speaker.

EDUCATION

Bachelor of Arts in Special Education

William Paterson University, Wayne, New Jersey

Associate of Arts & Sciences in Computer Information Systems (with Honors)

Nashville State Technical Institute, Nashville, Tennessee

PROFESSIONAL DEVELOPMENT

Toastmasters Component Communicator ( Train the Trainer ( Effective

Presentation Skills

Model-Netics Leadership Training ( Project Management ( Budget Management (

Interviewing Skills

Dale Carnegie 12-Week Course ( Writing & Editing

AFFILIATIONS

ASTD - Southwest Florida Chapter ( Toastmasters - Toast of the Coast

Chapter

BNI - Biznet Chapter ( Catholic Chamber of Commerce - Southwest Florida

Chapter

ADDITIONAL LANGUAGES

Italian (fluent) ( American Sign Language ( Spanish (basic)

***Full list of technical skills available on request***

Contact this candidate