Manager Customer Service
Resume:
Cheryl Coulter
Cincinnati, Ohio 45205
**********@***.***
SUMMARY:
. Over 14 years of direct IT Technical recruiting experience in
fast paced environments.
. A high quality professional with multiple years experience in
corporate level IT and Engineering recruiting.
. Have recruited for the following types of positions: IT
Project Management's, Senior IT Manager's, Senior Network
Engineer's, Software Developers and Engineer's, Pre-sales and
Post-Sales Engineers.
. Proficient in People click, PeopleSoft, Vurv, Taleo, and
HireRight tracking software.
. Years of experience working with all levels of management and HR
team members, Performing and coordinating hiring activities,
including sourcing, advertising, interviewing, generating and
completing internal forms and processes (employment requisition
form, offer form, salary analysis, interview forms.
. Maintained excellent customer service skills in a variety of
settings while dealing with diverse populations.
. Expert experience with terminology used in the IT industry
. Experience with Social Media Recruiting (i.e. Linked In,
FaceBook, Craigslist, and Twitter)
Education
University of Cincinnati 1989
Information Technologies
Professional Experience:
The Pascall Company, Tampa Florida
May 2008 - November 2010
Senior IT Technical Recruiter
. Recruiting IT and Engineering professionals for Lexmark
International and Progress Energy
. Tracks applicable job requisitions, ensuring a job requisition
exists for all available open positions.
. Interviews, evaluates, and presents qualified to the hiring manager
and oversees the scheduling of the departmental interview with the
appropriate hiring manager.
. Ensuring prompt, professional service for internal clients to meet
open headcount
requirements.
. Worked with PeopleSoft, and Vurv tracking software.
Convergys Corporation, Cincinnati Ohio
August 6, 2007 - January 4, 2008
Senior Associate IT Contract Recruiter
Revolution Technologies
. Tracked applicable job requisitions, ensuring a job requisition
exists for all available open positions.
. Monitored Employer Interviews, evaluated, and presented qualified
candidates to the hiring manager.
. Oversaw the scheduling of the departmental interview with the
appropriate hiring manager's.
. Suggests salary offers, based on documented credentials during the
interview process, and submits for approval.
. Completes all necessary documentation to avoid potential serious
discrimination complaint consequences.
. Secures the services of contract employment, following the same
procedures as that for regular full-time employment.
. Maintains contact with applicant sourcing agencies, securing
approval before retaining the services of any sourcing agency.
. Maintains hiring statistics specifying the various sourcing
techniques through candidates are obtained.
. Provides weekly status report giving detailed information on the
employment activity.
. Worked with Vurv, and Taleo tracking software
Cafepress.com, Louisville KY
March 9, 2007 - May 15, 2007
Contract Recruiter
. Providing IT recruiting support to hiring managers
. CafePress.com is an online marketplace that offers sellers
complete e-commerce services to independently create and sell a
wide variety of products, and offers buyers unique merchandise
across virtually every topic. Launched in 1999.
. CafePress.com has empowered individuals, organizations and
businesses to create buy and sell customized merchandise online
using the company's unique print-on-demand and e-commerce
services.
FKI Logistex, Lexington KY
May 2006 - October 2006
Contract On-Site Engineering Recruiter
Employment Plus
A leading single-point provider of automated material flow solutions
to customers around the world.
. Providing IT recruiting support to multiple hiring managers /
departments which include recruiting for Controls Engineers,
Senior Controls Engineers, and Mechanical Project Engineers.
. Work with hiring managers and HR team members. Perform
coordinate hiring activities, including sourcing, advertising,
interviewing, and pre-screening.
. Generating and completing internal forms and processes
(employment requisition form, offer form, salary analysis,
interview forms, status matrix, etc.).
. Worked with PeopleSoft, and Vurv tracking software.
Solectron Global Services, Louisville, KY.
August 2005 - February 2006
Contract Corporate IT Recruiter - On-Site
. Providing recruiting support to multiple hiring managers /
departments within
Solectron Global Services with a wide range of job functions and
qualifications, which include, Materials Manager, IT Project
Engineers, Operations Managers, MS SQL Database Systems
Administrators.
. Ensuring prompt, professional service for internal clients to
meet open headcount requirements.
. Work with managers and HR team members, Perform coordinate
hiring activities, including sourcing, advertising,
interviewing, generating and completing internal forms and
processes (employment requisition form, offer form, salary
analysis, interview forms.
TCI, Inc., Louisville, KY.
June 2005 - August 05
IT Consulting and staffing Firm
. Technical recruiter handling direct client requirements
Recruiting IT consultants for enterprise level assignments
within various IT industries.
. Specific technical positions include:
Programmers: C/C++, Java, J2EE, UNIX, PERL, NET, VB/VBA, Oracle,
Sybase and SQL, Database Administration: Sybase, Oracle, MS SQL,
Access and Project managers.
Lexmark International, Inc. - Lexington KY.
March 2004 -
July 2004
Contract Corporate IT Technical Recruiter
Addeco
. Work with the Hiring Managers to ensure that they have qualified
candidates for every external search
Maintain the affirmative action diversity reports and records
Establish relationships with colleges and universities that have
large diverse student populations.
. Build relationships with community groups in order to create a
pipeline of diverse talent (career fairs and other recruiting
efforts)
Independent Contract Recruiter July 2002 - February
2004
Telecommunications Recruiter
IT Recruiter
. Recruited telecom professionals
. Worked through third-party staffing companies to locate and pre-
qualify telecom professionals.
. Sourced the Internet, Posted jobs on line, Pre-qualified
candidates by phone for various positions around the country.
. Developed an applicant database
. Recruited wastewater engineering IT professionals
. Worked through third-party staffing companies to locate and pre-
qualify
engineering professionals
InfoSoft, Cincinnati, Ohio September 2001- June 2002
Contract Senior IT Technical Recruiter
. Recruited Information Technology professionals for GE Capital
Managed Service Solutions
. Provided recruiting support to multiple divisions/departments
within GE Capital with a wide range of job functions and
qualifications, ensuring prompt, professional service for GE
clients on a national level Candidate sourcing, interview and
screening; candidate management throughout hiring process
GE Capital IT Solutions, Newport, KY
February 2000 - August 2001
Senior Regional IT Recruiter
Manpower Professional
. Recruited Information Technology professionals for GE Capital IT
Solutions, one of the world's largest providers of IT Solutions.
. Provided recruiting support to multiple divisions/ departments
within GE Capital with a wide range of job functions and
qualifications, ensuring prompt, professional service for
internal clients to meet open headcount requirements.
. Worked with managers and division/corporate HR team -
performed/coordinated hiring activities, including sourcing,
advertising, interviewing, conducting reference and background
checks, generating and completing GE Capital internal forms and
processes (employment requisition form, offer form, salary
analysis, interview form, etc.) Provided overview information to
candidates on job requirements, GE Capital benefits, culture,
and work environment.
. Assisted with negotiation of offers and management of hiring
process.
. Coordinated and assisted in the administration of requisitions
and offer approval process. Recruiting reports and related
documentation for HR staffing records.
Proactively developed a base of qualified candidates using the
Internet, newspaper ads,
employee referrals and candidate referrals as sources.
. Conducted initial phone interviews to determine candidate
suitability for open positions qualifying and profiling
candidates to match criteria set by managers.
OA Technical Staffing, Cincinnati, OH
June 1997 - January 2000
Technical Recruiter
. Interviewed and screened candidates for client companies.
. Administered skills assessments and initiated application process.
. Conducted background checks and drug screens, employment
verification, filled orders through client companies.
. Met with management to discuss open positions and qualifications
required.
. Extended offer to the chosen applicant and composed/requested offer
letters to be mailed as well as processed new hires, ensuring all
information / forms needed for payroll processing were submitted.
. Responsible for recruiting information technology candidates
. Established relationships with community organizations for possible
future recruiting resources and proactively participated in job
fairs. Weekly status reports on hiring activities for open
positions and included detailed pipeline procedures along with
various other letters / forms for management, negotiated client
agreements.
Contact this candidate