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Manager Quality

Sun Prairie, Wisconsin, 53590, United States
March 25, 2011

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Sun Prairie, WI 53590

Metrology Leader

Professional Metrology Leader with a consistent track record of increasing productivity, reducing

operating cost, improving customer satisfaction and revitalizing underperforming departments and teams.


Covance Inc. Madison, WI 09/09 – 11/10

Global FM Technical Resource Manager

The Global FM Technical Resource Manager is responsible for promoting FM and Metrology best

practices and standards across Covance. This includes providing input to the FM leadership by

influencing and monitoring cross-site systems and services to ensure that they continue to meet internal

customer, client and regulatory requirements. The Global FM Technical Resource Manager will assist in

the development of processes, policies and standard operating procedures to ensure the facility is in

compliance with the established standards. I was able to train and coach FM team members in the uses

and reporting of "Just Do It "process improvements projects that resulted in significant savings during

2010. I managed the planning, budget, design and startup of two metrology labs located in Shanghai,

China and Battle Creek, Michigan. Reviewed and qualified 105 external AIS and Metrology services

suppliers and made approved vendor listing available electronically to all of Global FM.

Covance Inc. Madison, WI 12/07 – 09/09

Sr. North America Metrology Manager

Provide leadership in the conduct of metrology services to Covance Labs North America (CLNA) and

Clinical Pharmacology North America locations which meet internal and external customer requirements,

regulatory requirements and industry leading practices. Interface with internal business unit leaders.

Develops business strategies and leads collaboration of scientific instrument services between Metrology

and scientific business units. I managed the planning, budget, design and startup of two metrology labs

located in Greenfield, IN and Chandler, AZ. Rewrote and or updated the Metrology cross site position

descriptions and SOPs. Merged AIS and Metrology operations at Madison, WI and created job ladder for

future tech progression. Due to staffing issues, I provided Chandler, AZ with hands on calibrations and

coordinated quarterly bubble assignments.

Honeywell Technology Solutions Columbia, MD 09/02 – 12/07

Metrology Services Assimilation Manager

Market Honeywell Metrology services to external customers and internal Honeywell labs. Present new

assimilation and contract renewal proposals to business development leaders at weekly tollgates.

Coordinate or perform assimilation preliminary pricing, review of contracted terms and conditions. After

contract awards activities included managing capital / employee transfers and the initial startup of over

thirteen metrology laboratories - Conducted internal AS 9100:2004 internal audits as required.

• 2005 – Silver Bravo Sales Award Winner

• 2006 – Bronze Bravo Sales Award Winner

• 2007 – Silver Bravo Sales Award Winner

Genzyme Corporation, Allston, MA 08/00 - 09/02

Associate Director of Metrology

As Associate Director of Metrology at Genzyme Corporation, I provide leadership and technical direction

to a team of managers, three line supervisors and twenty-six other metrology professionals. During a four-

year period my teams were engaged in process and productivity improvement projects that utilized

statistical methods to establish and report key Metrology metrics. My group experienced annual growth

rates in excess of twenty percent, Cost Saving (Avoidance) of $150,000 and increased customer

satisfaction scores.

Two cross-functional Metrology teams that I led were able to completely rewrite GN-006-01 the Metrology

Program Standard Operating Procedure and provide Genzyme with its first fully validated Code of Federal

Regulations (21 CFR Part 11): compliant computer tracking system.

Fiscal responsibilities included developing annual budgets, evaluating and recommending capital

expenditures. Analyzed quarterly results and addressed any deviations to plan. I routinely monitored the

cost and performance of over fifty external suppliers.

Regulatory responsibilities included ensuring that there were no significant regulatory observations during

routine Federal Drug Administration (FDA) Medicines Control Agency (MCA), UK, and ISO surveillance


I was able to co-lead my first Black Belt project at Genzyme in the I.T department that resulted in the

development and application of Six Sigma tools and a remote intranet access cost saving of $510,000.


Genzyme Corporation, Framingham, MA 03/98- 08/00

Manager of Metrology

Provided leadership and direction to Genzyme’s Metrology hubs at Framingham, Allston and Cambridge,

MA. Developed budgets and cost control strategies, staffing plans in support rapid growth at all three

locations. Developed GEN level Metrology standard operation procedures, reviewed monthly work

schedules utilizing various internal work flow databases. Regulatory responsibilities included ensuring that

there were no significant regulatory observations during FDA, MCA, and ISO surveillance visits.

Kopin Corporation, Westboro, MA 10/95- 03/98

Equipment Quality Engineer

Designed and implement equipment solutions for process problems in diffusion, SOI and etch.

Proposed and implemented Kopin’s first particle control program that resulted in dramatic particle

reductions and product quality improvements. Conducted calibrations and repairs on a wide variety of gas

monitoring systems and production equipment. Performed equipment modifications, and quality checks in

support of all flat panel manufacturing. Performed all final quality checks on flat panel demo kits used for

customer evaluations.

Digital Equipment Corporation, Maynard, MA 1976 - 1995

Quality Manager – Field Service

Managed 2 supervisors and 18 inspectors with responsibility for receiving, in process and outbound

shipments at three major field service warehousing sites.

Converted from 100% inspections to sampling based on MIL-SPEC-105D; resulting in a 50 percent

reduction in cycle times for receiving, in-process and priority one orders.

Quality Systems Consultant

Trained over sixty Lead quality systems internal assessors in support of a company- wide introduction of

the ISO 9000 quality standard. Developed and delivered quality technique & tools training to 450+

associates at one site. Lead auditor on over twenty plant wide quality system assessments.

Just In Time Consultant

Developed and presented JITQC programs and Maxcim software training to production associates and

their managers company wide.

Facilitated 53 Small Group Improvement teams; resulting in savings of 1.2 million dollars.

Conducted numerous site audits and other assessments.

Distribution / Packaging Manager Software

Directed three supervisors and 67 associates within a 500,000 square foot distribution facility.

Coached and developed core work teams; resulting in a 25% increase in packing productivity.

Managed the consolidation of four software order processing groups into one location.

Winner of Plant Manager’s - Most Improved Productivity and Quality Awards.

Other Positions with Digital; Supervisor of Wafer Fab Equipment Maintenance, Technical Skills Trainer

and Sr. Calibration Technician.


Six Sigma Tools, Green Belt Certified, Honeywell

Six Sigma Tools, Black Belt Certified, National Graduate School

MS: Quality Systems Management, Falmouth Institute

BS: Organizational Behavior, Lesley College

AS: Electronic Engineering, Mount Wachusett College

32G /33C /33D Fixed Cryptographic/ Terminal & Intercept Repairman – Fort Devens, MA F

35B20 – 35B30 Advanced Instrument Calibration Courses Fort Gordon GA

TS Crypto Clearance – 1972 1980

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