Customer Service Engineer
Resume:
Robert E. Hall
********@***.***
Career
Objective Engineering Leadership position that leverages exceptional
troubleshooting skills to locate and diagnose equipment needs
resulting in improved machine up-time. Leverage proven skills
and methodologies to make an immediate impact on the sustained
profitability of a company positioned to achieve aggressive
growth.
Profile A Senior Field Support Engineer with extensive background
maintaining, commissioning, and repairing complex industrial
automation systems. Recognized for creative problem
solving, team building, and focus on customer service and developing
others. Exceptional professional with accomplishments
demonstrating self-motivation, creativity and initiative
using a unique combination of commercial savvy, technical comprehension,
and engineering skills to exceed both corporate and
personal goals.
. Systems expertise in the application of AC Drives: Allen-
Bradley, Reliance
. Application experience in the integration of DC Drives: A-B, GE,
Reliance, and Siemens.
. Programming and development skills in Programmable Logic
controllers: A-B, Siemens.
. Utilization of excellent troubleshooting skills to locate and
diagnose equipment failures resulting in minimal machine down
time.
. Instructor for technical training on AC/DC Drives, PLC's, and
Networks.
. Development of strong customer relationships
. Passionate focus on business success while striving for personal
and professional growth.
. Quickly comprehends new concepts and adapts to dynamic
situations and environments.
Professional
Experience
2006-2010 Rockwell Automation, Alpharetta, Georgia ; Field Support
Engineer
Responsible for providing field support for all Rockwell
automation controllers.
Tasks include equipment installation and startup
support.
2006. Johns Manville, Winder, Georgia ; Staff Electrical Engineer
Responsible for providing in plant support to Maintenance Staff
regarding troubleshooting Production Equipment, project management and
training .
2004. Rockwell Automation, Atlanta, Georgia; Senior Field Support Engineer
Responsible for providing field support for all Rockwell
automation controllers. Tasks include equipment
installations and startup, as well as training instructors for the Atlanta
office.
Key Accomplishments:
. Worked on major startup and mill conversion in the paper and
steel industry, completing startup on time and under budget.
Robert E. Hall
(Cont'd)
. Trained maintenance personnel for major companies such as Ford
Motors, General Motors, Mead Paper, and General Mills.
. Received performance recognition for outstanding technical
support in improving a production application for Unilever Corp.
. Recognized for instructor excellence for facilitation of in-
house and customer on-sites training.
. Received recognition for improving process for Major Brick
Manufacturer, resulting in new sales opportunities.
. Supported local Equipment OEMs and Distributors with new
applications and startups.
1992. Atlantic Steel Co., Atlanta, Georgia; General Maintenance Foreman
Responsible for supervising electronics and instrumentation
technicians the maintenance and modification of complex
machines. Other duties included maintaining plant wide power
distribution systems, security and safety programs.
Key Accomplishments:
. Assisted with the conversion of facility to comply with AD
regulations.
. Participated in the implementation of a plant wide safety
program which involved the installation of the DuPont S.T.O.P.
system.
. Managed the training of all plant services personnel who where
dedicated to various duties from security, equipment operation,
and safety.
1990. Skaltek America, Inc., Norcross, Georgia; Customer Service Support
Responsible for Customer Service and field support for wire and
cable installations.
Key Accomplishments:
. Installed Winders and Take-ups and Pay-off cabling equipment.
. Provided training at customer sites on new equipment.
. Helped increase customer base in North America with increased
product sales and service.
1987. USX Corporation, Birmingham, Alabama; Electronic Technician
Onsite plant technician responsible for maintenance and repair
of industrial computer systems, electronic measurement
systems, PLC controllers (Modicon) High Horsepower Soft
starts (GE) and other electronic board repairs to component level.
1984. Michelin, Spartanburg, SC; Electronic Technician
Responsible for troubleshooting production equipment and
installation of new equipment, some PLC programming, DC Drive
repairs.
Robert E. Hall
(Cont'd)
Education R.E.T.S. Electronic Institute, Birmingham, AL
A.S. Degree, Electronic Engineering Technology
Training
. AC Drives: Allen-Bradley 1336Force, 1336Impact, 1336Plus, Power
flex 700VC, Power flex 700sand 700High Horse Power, Power Flex
7000 Medium Voltage Drives and Switch gear Reduce Voltage
Starters( Medium Voltage and Low Voltage).
. DC Drives: Allen-Bradley 1395DC, 1397DC drives, 1336RGU;
Reliance GV3000 and Flexpak 3000 and SD3000 plus DC drives; and
Siemens Analog DC drives.
. Network experience with Device Net, Control Net, Remote I/O,
Enet and DH+ communications
. HMI experience with Panel view 550-1400 products
. PLC experience: Allen-Bradley Control Logic 5000, SLC500,
PLC5,Compact Logic and Siemens 110
. General Electric 469 Motor Protection Relay, Rockwell Automation
MPS.
. Honeywell and Eurotherm Weight Gauge Systems used in Material
density measurements.
. Six Sigma Green Belt Training
Special
Interests
Contact this candidate