Customer Service Sales

Kristen Pollock

** ******** ***** *** #*, Los Gatos, CA 95030

408-***-**** E-mail: ******@*******.***

Objective: Customer Service/ Administration Assistant

Summary of Qualifications:

Bring 20+ years of combined experience in customer service, retail, and

management, bookkeeping and clerical skills. Is an accomplished

professional that demonstrates extensive familiarity of working in fast

paced, time sensitive environments with demonstrated ability to multi-task

and meet stringent deadlines. Offers stellar management experience in all

facets of business operations, able to identify, solve and implement

business opportunities. Views every situation with a logical but creative

approach, while presenting a calm and efficient attitude in any situation.

. Excel in Inter Department Communications

. Customer Relationship Management

. Organization and Communication

. Workforce Planning

. Staff Training and Development

. Team Leadership & Motivation

. Project Management

. MS Word, Excel, Power Point

. Adobe Illustrator and Photoshop

. Windows and Mac Platforms

. Proficient in 10-key calculator use

. Digital camera operation

. Quickbooks

. Professional Phone etiquette

. Compilation and presentation of reports in a concise manner

Qualifications:

Customer Service:

. Performed Manager on Duty functions within store to resolve safety and

customer issues

. Focus on client relations to ensure good working relationship.

Recognized their needs, and time frame to complete project. Developed

plans to meet their needs and followed up regularly to relate progress

and problem solve when needed.

. Routinely interacted with and focused customers to help them with

their needs.

Administrative Skills:

. Handled confidential and private information, via messages and files.

. Monitored time sensitive information in an efficient and professional

manor.

. Gathered information, and figures to compile reports and develop

goals.

. Answered phones and directed them to the appropriate contact.

Training and Development:

. Developed, implemented and facilitated Product line demonstrations for

customers and employees to help increase sales

. Trained employees in policy and procedures using all Learning styles.

Up to and including customer service techniques, presentation of Brand

image, product, and self image. This increased their Knowledge base.

. Developed and implemented break and lunch schedules to adhere to state

policies.

. Used time management skills to increase development and productivity

of peers and employees.

. Assessed, developed and delivered performance evaluations and

corrective actions to staff to recognize accomplishments or

opportunities.

Logistic and Inventory Management:

. Reviewed daily, weekly and monthly sales and ordering figures to

ensure ordering parameters were at optimum levels.

. Anticipated stock shortages and strategized replacement opportunities.

. Maintained professional files are up to date including all licenses

and certificates

. Coordinated order detail with vendors and workrooms

. Preformed daily, weekly, quarterly and yearly inventory counts

including cyclical inventory ideas.

Work History:

IKEA- East Palo Alto, CA

Assistant Manager (Team Leader) Sales: Textiles 7/05- 1/10

Department Coordinator- Sales: Children's IKEA/Bedrooms 8/03-7/05

Calico Corners, San Jose, CA

Senior Sales Associate 6/98-8/03

The Video Store, Los Gatos, CA

Store Manager 2/92-6/98

Education:

Los Gatos High School, Los Gatos, CA General Studies

Gemological Institute of America, Santa Monica, CA Diamond and Diamond

Grading Certificate

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