Customer Service Manager

SHARON HUGHLEY

PO BOX *****

Beachwood, Ohio ****2

216-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS:

. Over twenty years of Administrative Secretary and Supervisory

experience.

. Extensive experience performing customer service, management, and

secretarial support

. Pursuing Associates Degree in Business Administration: Graduation

Date June 2012

. Well-organized, self-motivated individual with the ability to learn

new task

. Track record for consistently meeting goals and delivering a high

level of job performance

. Ability to build strong customer/client relationships

Professional Experience:

July 2001-March 2011 Cleveland Clinic

Foundation Cleveland, Ohio 44195

Department Coordinator/Administrative Assistant/Medical Secretary for

Office Manager, Administrator, Executive Management Staff, Vice Chairman,

Medical Director, Section Head, Residents

. Provide secretarial and administrative support to Office Manager,

Administrator, Vice Chairman, Medical Director, Section Head,

Residents

. Provide clerical and technical support in areas of setting up

interviewing, recruiting and hiring

. Gather information on employees training, skills, and general work

history

. Maintain and update employee database and departmental files

. Prepare and file reports of on-the-job accidents and injuries

. Update appropriate forms when employees had change of address, change

of pay status or benefits

. Time Keeping - Kronos

. Collect, maintain reports and various information for the department

. Handle communication effectively throughout the department with

internal/external customers

. Responsible for office operation, information management, time

management, planning and scheduling

. Serve as a liaison with inter and intra departmental units

. Make travel arrangements along with Expense reports for travel

. Adheres to standards of performance and confidentiality

. Manage of calendars via outlook along with arranging onsite visits for

outside visitors

. Set up meetings for perspective staff candidates

. Typing of manuscripts and correspondences

. Solid decision-making and professional phone skills

. Distribute daily mail, filing, copying and faxing

. Take minutes

. Maintain office supplies and equipment

. Scheduling patients onto doctors schedules

. Problem solved patient and or employee complaints

. Interact with pharmacies to get patients medications filled in timely

manner

September 2000 - June 2001 Rysar Properties

Cleveland, Ohio 44103

Administrative Secretary for President:

. Assisted in developing facilities policies and procedures manual

. Typed memos and correspondences

. Scheduled meetings for President

. Answered and transfer incoming phone calls

. Data entry of invoices and purchase orders

. Updated-housing information, section 3 reports for department of HUD

and update workers compensation information

. Greeted visitors and clients

. Faxing and copying

. Made travel arrangements

. Distributed daily mail

. Developed and maintained departmental files

July 1999-July 2000 Sass, Friedman &

Associates Cleveland, Ohio 44121

Medical Receptionist Supervisor:

. Supervised medical receptionists

. Maintained patient files

. Scheduled patients onto doctors schedules

. Greeted patients and visitors

. Verified time sheets for payroll

. Ordered medical supplies

. Handled all referral requests

. Balanced cash for deposit from co-pays

. Answered incoming phone lines

. Resolved patient and employee complaints

. Performed employee evaluations

. Typed correspondences

. Interacted with pharmacy to order patient medication

. Scheduled and ordered MRI's and Labs

April 1997 - July 1999

Erico Solon, Ohio 44139

Department Assistant/Receptionist:

. Maintained customer files

. Type and send out nonacceptance letters

. Administrative support to all departments

. Greet clients and visitors

. Ordered employment applications and supplies

. Keep track of EEOC logbook

. Data entry of customer orders

. Screened visitors and vendors

. Answer and transfer incoming phone lines.

February 1994-April 1997 University Hospital Home Care

Warrensville, Ohio 44128

Staffing Coordinator:

. Assist with new hire orientations

. Reference and background checks

. Assist with verification of time sheets

. Interview home care assistants

. Staffed home care assistants with patients

. Resolved patient and home care assistants complaints

. Processed referrals

. Type departmental memos and correspondences

. Processed waiver and passport paperwork

. Maintained patient and employee files

. Performed employee evaluations

. Maintained employee orientation packets

. Back up receptionist as needed

. On call 24 hours 7 days per week

. Increased patients from 75 to 150

Education: Pursuing Associates Degree: Cuyahoga Community College

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