Customer Service Sales

Tiffany Raya Jones

**** * ***** *** ******, AZ **382

Phone: 623-***-****

Email: ****************@****.************.***

Bryman

Associative Medical Billing and Coding

• Attending; seven months

• 3.76 GPA

• 80wpm

• Graduation date set for 1/6/2012

• Medical Terminology

• ICD9/CPT/HCPCS Coding

• How to read and understand EOB

• Private/Government insurance plans

• Billing, Collection, and appeals process medisoft programs

• Moss/ Synapse programs

• CMS 1500 claim form

•

Centennial

Diploma 2007

• Majoring in College English and Mathematics by my junior year of high-school.

• Graduated with a 3.75

• Took computer outlook courses specializing in all Word Process and minor computer compliance

• 60wpm on keyboard

• Volunteered at retirement homes while attending school.

Tiffany Raya Jones

9212 W Kings Ave Peoria, AZ 85382

Phone: 623-***-****

Email: ****************@****.************.***

Career Overview

Excellent communication and organizational skills- ability to work independently or as part of a team to

meet a common goal-multicultural awareness with a high level of adaptability.

Core Accomplishments

Customer Service:

• Ensuring a positive experience and outlook on the facility; addressing any complications that

may arise and coming to a positive professional decision.

Training:

• Responsible for training all new employees to ensure continued quality of customer service.

Multitasking:

• Demonstrated proficiencies in telephone, computer, time, and inter-personal within high-volume

environment.

Tiffany Raya Jones

9212 W Kings Ave Peoria, AZ 85382

Phone: 623-***-****

Email: ****************@****.************.***

Objective

To work in passionate and positive environment, with consistent advancement in customer service and

time management

Skill Highlights

• Seven years experience providing customer service.

• Five plus years experience in a fast paced, deadline-driven environment.

• Expertise in Word process with a standard of 60 wpm.

• Energetic and organized.

• Self-starter with professional manner.

• Excellent communication skills.

• Highly organized with superior attention to detail.

• Six months experience in Billing and Coding.

• Creative problem solving.

Professional Experiences

KT’s Cajun Catering

Administrative Assistant

12/07-01/09

• Developed new customer relations through telephone contact and sales activities.

• Assisted in all areas of administrative work including data entry, receptionist duties, file

organization, research and development.

• Consistent record of improving productivity, reducing costs, and resolving complex issues.

• Developed creative promotions to encourage employees to meet sales goals, as well as new

promotions to encourage new clients and existing ones.

• Contacted clients regarding unpaid and underpaid accounts, resolving all issues while

maintaining a positive and pleasant attitude.

Cracker Barrel 02/09-07/10

• Developed and implemented server assistants which resulted in increased company efficiency

and productivity.

• Successfully resolved multiple customer issues per week.

• Increased customer loyalty through positive action to unsatisfied services.

• Developed new customer relations through telephone contact and sales activity.

Tiffany Raya Jones

9212 W Kings Ave Peoria, AZ 85382

Phone: 623-***-****

Email: ****************@****.************.***

• Developed a better understanding and positive outlook throughout each department ensuring

communication and better customer service.

Contact this candidate