Quality Control Customer Service

JONATHAN J. WALKER

*****************@*****.***

*** **** **** ****** ***. 202 Brooklyn, NY

11226

Home: 718-***-**** Cell: 347-***-****

EDUCATION

STATE UNIVERSITY OF NEW YORK AT OSWEGO, OSWEGO, NY

Bachelor of Arts in Broadcasting and Mass Communication Spring 07 -

Fall 08

STATE UNIVERSITY OF NEW YORK AT COBLESKILL, COBLESKILL, NY

Associates of Arts in Humanities Fall

04 - Fall 06

HIGH SCHOOL OF GRAPHIC COMMUNICATIONS ARTS, NEW YORK, NY

High School Diploma: Concentration in Graphic Arts 2000 -

2004

SKILLS

ADOBE PHOTOSHOP, ADOBE IMAGEREADY, QUARK EXPRESS, ILLUSTRATOR

SWITCHERS, STANDARD DIGITAL STUDIO CAMERAS, ROBOT CAMERAS, COLLATING,

DOCUMENT SCANNING, DV CAMCORDERS, MICROPHONES, FINAL CUT PRO, INQSCRIBE,

TRANSCRIBING, PROTOOLS, DIGITAL ELECTRONICS, ORACLE,

WINDOWS OPERATING SYSTEMS (XP, VISTA & 7), APPLE OPERATING SYSTEMS,

MICROSOFT OFFICE (WORD, EXCEL & POWERPOINT) FILING, DATA ENTRY, PRINTERS,

CALCULATORS, TYPING.

EXPERIENCE

1199SEIU CHILD CARE FUNDS, Registration Clerk, NY, NY

August 2010 - December 2010

. Inspected member's applications with a high attention to detail for

errors and inaccurate information. Verify member's documents and

identifications for authenticity.

. Mathematically calculated member's annual salary and pay rate to

evaluate reimbursements and co-payments.

. Transferred and updated member's personal information into 1199SEIU

Child Care Fund's database through Oracle. Register member's

selected programs from applications into database for 2011 child

care programs.

. Filed all applications for data entry, editing and records. Mailed

program status letters to members within a timely manner.

. Assessed quality control on each member's application and database

information to be processed for 2011 child care program.

UNITED STATES DEPARTMENT OF COMMERCE BUREAU OF THE CENSUS Census

Enumerator, NY, NY

April 2010 - August 2010

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the

purpose of the census interview, answered residents' questions,

elicited information following a script, and recorded census data

on forms.

. Maintained records of hours worked, units produced, miles driven,

quality control results, and expenses incurred in the performance

of duties.

. Assessed quality control levels on selected addresses, determined

which samples passed or failed, and maintained records for quality

control verification.

. Planned work by reviewing assignment area to determine organization

of neighborhoods and locate households for conducting interviews.

. Complied with accuracy standards while maintaining high production

rates.

SO YOU THINK YOU CAN DANCE - FOX TV, Production Assistant, NY, NY

January 2010

. Assisted cameramen and assistant producers in the production of

season 7 New York City auditions.

. Logging, signed in used tapes for post production, moving set

equipment and setting light equipments.

. Registered contestants, checked valid identifications, checked for

complete accurate applications from contestants and filed all

applications for producers.

CENTURY 21 DEPARTMENT STORES, Fitting Room/Stock, NY, NY Summer 2005 &

2007

. Caretaker for the fitting room within the men's department.

. Developed and maintained merchandise displays.

. Responsible for having product knowledge in order to answer various

consumer questions.

. Collected, sorted and returned merchandise to their appropriate

departments.

. Assisted clients with transactions such as product sales, returns

and exchanges.

COLD STONE CREAMERY, Mix Master, NY, NY

Summer 2006

. Provided customer service to over 50 clients daily.

. Singed original jingles, a company trademark, which helped increase

the number of customers.

. Maintained an organized product display and ensured that the health

and hygiene of work station were up to code.

YMCA VANDERBILT, Camp Counselor, NY, NY

Summer 2003

. Supervised and assisted campers in all activities throughout the

summer camp.

. Took morning and evening attendance for each camper.

BROOKLYN PUBLIC LIBRARY, Mailroom Clerk, Brooklyn, NY

Summer 2002

. Receive, sorted and distributed all incoming mail throughout

library departments.

. Received all outgoing packages and mail to be sent to various

library branches throughout Brooklyn and other locations.

INTERNSHIP

. Be Media, Intern

July 2009 - October 2009

VOLUNTEER

. 1687, Inc., Technical Director August 2009-

Present

. Kurious: "Sittin' in my car" music video, Grip

Summer 2009

. Special Olympics, event volunteer Fall 2008

. Adopt A Grandparent. program volunteer

Fall 2008

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