Customer Service Administrative Assistant

Isabell Wilson

*** **** **** 708-***-****

Sauk Village, IL 60411 ***********@***.***

OBJECTIVE: Seeking to secure an administrative position, offering extensive experience working in a fast-paced setting

EXPERIENCE:

Grand Prairie Services Tinley Park, IL

Behavioral Healthcare 2000-2008

Administrative Assistant/Assistant Office Manager

Responsibilities included screenings calls, preparing reports, required strong computer and internet research skills,

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excellent interpersonal skills and the ability to work well with all levels of internal management and staff as well as

outside clients and vendors. Phone reception. Purge paper charts and box when needed.

Handles all communications via telephone and fax. Maintain filing system.

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I trained staff member to perform work activities, such as using computer applications.

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Maintains and supervises unit supply orders.

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I maintained all records, files and charts. I served on the Sub-Committee as the Incident Reporting Officer and as the

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Safety Office for the unit. Attended all in service training session such as; First Aid, CPR. I received certificates for

all completed classes.

Open, sort and routed all incoming mail, answer correspondence and prepared outgoing mail.

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Performed a wide variety of duties, some of a confidential nature, including administrative and clerical functions;

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provide excellent customer service.

Grand Prairie Services Tinley Park, IL 1996-2000

Medical Librarian

Independently designed a health information system for the library.

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Phone reception as needed.

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I provided reference services and individual training to enable staff to identify and gain access to use library

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resources in all formats.

Review files, records. Also, response to request for medical records from the Social Security Administration for

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disability eligibility.

Greet visitors, conduct unit tour as needed, provide basic information to visitors, callers. Purge paper charts and box

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when needed.

Illinois Department of Human Rights Chicago, IL 60601 1979 -1987

Compliance Division Clerk Typist III/Receptionist

I performed basic clerical task including responding to correspondence from customers requesting Public Contracts

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Number to perform work within the State of Illinois. Manned the phones.

I managed all office equipment.

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I performed photocopying and other production services. Support director including, preparing of documents,

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staff meetings.

Maintain filing system.

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Illinois Department of Mental Health & DD Chicago, IL 606**-****-****

Division of Alcoholism Clerk Typist I

I manned the phones and welcome visitors to the unit.

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Special recognition and certificate for working on the Illinois Alcoholism Prevention Initiative.

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Sort and routed incoming mail. Typed, format, proofread and edit correspondence and other documents.

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Assist with phone reception. Made travel arrangements for office personnel

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Illinois Bureau of Employment Security Chicago, IL 60601 1978 – 1978

Clerk Typist I

Under direct supervision performed routine typing assignment such as letters and memos.

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Open and routed all incoming mail. Assist in manning the phones and welcome visitors to the unit.

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Made travel arrangements for office personnel.

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EDUCATION: School for Vocational Career Chicago, Illinois 1977 – 1978

Business Certificate

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