Manager Customer Service

MICHAEL J. DUYNHOUWER

**** ****** **** ******* *.E. #1105

Smyrna, GA 30080

Phone 404-***-****

***********@*******.***

Objective: To obtain a challenging job that would utilize a broad range of

my managerial and business skills and offer potential for advancement

EXPERIENCE

Itraction - Almere, Netherlands

Office Manager 11/2009 to 12/2010

Responsible for overseeing overall office procedures, resolving issues with

clients, Payroll, Scheduling

The Georgian Terrace Hotel - Atlanta, GA

Assistant Front Office Manager 10/2006 to 8/2009

Responsible for overseeing overall Front Office operations, training

personnel,

resolving guest issues, Payroll, Scheduling

Manager on Duty

Hilton Atlanta Marietta Conference Center & Resort - Marietta, GA

Front Office Supervisor 9/2005 to 10/2006

Ensured the Front Desk staff would consistently provide all guests with the

highest level of customer service. Managed the operations of the Front

Desk by following departmental and company policies and procedures

Manager on Duty

Brier Mortgage - Burnsville, MN

Mortgage Originator/Loan Officer 2/2004 to 4/2005

Responsible for taking and reviewing loan application packages for

completeness and accuracy

Verified and validated supporting income, analyzed credit reports, verified

applicants' liabilities

Made ending decisions based on the overall review of information

Sheraton Hotel/Remington Hotel Group - Minnetonka, MN

Accounts Receivable/Credit Dept. Coordinator 1/2002 to 3/2004

Processed invoices and receipts in a timely manner, cash applications,

account collections and credit risk evaluation

Resolved collection problems and secured payment on past due accounts

Maintained customer information and department documentation for record

retention and retrieval

Worked with sales team for prompt payment

Relief Night Auditor

Prepared and performed all Night Audit procedures as well as all Front

Office functions during the overnight shift

Handled all guest issues

Radisson Hotel and Conference Center - Plymouth, MN

Senior Assistant Front Office Manager 7/2000 to 10/2001

Performed all Front Office operations, hiring, training, supervision,

scheduling Front Desk team & reservations

Resolved guest issues and complaints to ensure guest satisfaction

Manager on Duty

Hotel Sofitel - Bloomington, MN

Guest Services Manager 8/1998 to 7/2000

Performed all Front Office operations, hiring, training, supervision,

scheduling Front Desk team & reservations

Resolved guest issues and complaints to ensure guest satisfaction

Manager on Duty

Kent Security of Palm Beach, Inc. - Miami, FL

Personnel Manager 10/1994 to 7/1998

Managed all aspects of human resources

Recruited, interviewed and selected employees to fill vacant positions

Kept records such as hires, promotions, transfers and terminations

Supervised employees, scheduled work hours, payroll, resolved conflicts

EDUCATION

Miami Dade Community College, Miami, FL

2 years of studies toward B.A. in Business Administration

City College, Amsterdam, Holland

2 years of Hotel Management & Business Administration

Pertinent Courses

Hotel Management, Personnel Management, Sales & Marketing, Business

Principles, Accounting, Economics Principles & Business Writing

SKILLS

Data entry with knowledge of Microsoft Office, Word & Excel

Knowledge of Hotel PMS such as HIS, CLS, Epitome, Portfolio, Opera, Micros

& Fidelio

FOREIGN LANGUAGES

Spanish Fluent

Dutch Fluent

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