Customer Service Representative

Venera S. Fuller

**** ******** **

Raleigh, North Carolina27613

************@*****.***

(cell) 347-***-****

Education

TCI (Technical career Institute) Manhattan New York- September 2010-

present

Major: Human service professional

Area of study: Pursuing a career in child counseling or assisting those

with developmental disabilities attending college to obtain associates in

Applied Science

College credits as well as diploma

Work Experience

Telemarketing, Kingteleservice (cable customer service representative

March 2008- September 2010 Brooklyn New York

• Contact customers to upgrade services, sell products to consumers

over the telephone.

• Answer billing inquiries, answer inquiries regarding current

service, and service of interest within offered promotions.

• Schedule installation dates for cablevision service.

• Track daily productivity

Floor Manager, McDonalds Restaurant Brooklyn New York

• Process register entries for daily cash reports

• Manage cash distributions to assure proper service

• Conduct daily cash deposits at the end of each shift

• Perform data entry for all cash records

• Manage staff and monitor daily productivity for each crew member

Marketing Associate, Direct Buy Queens New York

• Scheduled appointments for show room viewings for customers

• Respond to emails of customers who inquired about the company’s

service In home remodeling

• Confirmed customers appearances who initially scheduled

appointments over the telephone

• Processed applications for memberships

Skills

Fast paced, ability to type 35-50wpm, fast learner, team player,

•

well organized, Microsoft Word and Excel literate, great multi-

tasking skills

References available upon request

Contact this candidate