Manager Service

Bryan R. Kata

**** ******* *****. ***** ***, MI 48067 586-***-****

*********@*****.***

EDUCATION CENTRAL MICHIGAN UNIVERSTY, Mt. Pleasant, Michigan

Bachelors of Science in Business Administration; May 2006

Major: Business Administration

Minor: Legal Studies

WORK EXPERIENCE

04/2010 - Present The Townsend Hotel, Birmingham, Michigan

Banquet Captain

. Responsible for the organization and execution of

banquet functions

. Creating schedules to fit the needs of the hotel and the

employees

. Directing a team of fourteen employees to work

simultaneously

. Responsible for the overall satisfaction of the guests

. Conducting department Payroll

07/2009 - 04/2010 The Sonnenalp Resort of Vail, Vail, Colorado

Kings Club Assistant Manager/Bartender

. Supervised all employees and ensured guest satisfaction

. Helped to create ways to make our monthly budget goals

. Responsible for meeting and exceeding our sales goals

. Trained new employees to and maintain a 5 star level of service

05/2008 - 07/2009 The Sonnenalp Resort of Vail, Vail, Colorado

Room Service Captain

. Responsible for supervising the room service department

. Created schedules to fit the needs of the business and

the employees

. Created a budget and running a department to meet that

budget

. Trained employees to reach and maintain a 5 star level

of service

04/2008 - 06/2008 Starbucks, Vail, Colorado

Team Member/Barista

. Responsible for customer satisfaction

. Responsible for correct order taking and order making

. Stocked and rotated products

. Helped count and put away inventory

08/2007 - 05/2008 City Market, Vail, Colorado

Customer Relations Manager

. Responsible for supervising all front end employees

. Created schedules to fit the needs of the business and

the employees

. Hired and training new employees

. Responsible for properly closing the store on a nightly

basis

04/2007 - 08/2007 The Sonnenalp Resort of Vail, Vail, Colorado

Fine Dining Lead Server

. Maintained 5 star and LHW service standards

. Trained new employees to meet the expected standards of

service

. Acted as a liaison between the kitchen staff and the

front of the house

. Provided a standard of service for the guests that would

be comfortable for them and bring them back

11/2005 - 04/2007 The Sonnenalp Resort of Vail, Vail, Colorado

Room Service

. Maintained 5 star and LHW service standards for the

department

. Responsible for opening and closing the room service

department

. Ensured the quality and correctness of each order

1/2005 - 11/2005 Java City, Mt. Pleasant, Michigan

Student Manager

. Worked with and supervised up to four employees at a

time

. Filled out inventory requisitions and stocked inventory

. Responsible for opening and closing

5/2003 - 8/2003 The Grand Hotel, Mackinac Island, Michigan

Catering Manager/Assistant Beverage manager

. Worked with and supervised numerous employees for

receptions

. Organized receptions including set up and take down

. Completed liquor requisitions

. Assisted in overlooking hotel bars and bartenders

5/2002 - 8/2002 The Grand Hotel, Mackinac Island, Michigan

Catering Assistant

. Organized receptions including set up and take down

. Assisted manager in weekly scheduling

. Stocked inventory and prepared materials for receptions

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