Customer Service Project Manager

PAULA HOWELL

*** ******* **** ****, *** York, NY 10025 212-***-**** ******.*****@*****.***

Seasoned executive assistant

with experience representing and supporting the senior executive

in planning, directing, managing and coordinating the mission, vision and Interests of the company,

providing high standards in all communication, customer service and interpersonal relationships,

while exhibiting a high degree of diplomacy and maintaining the utmost confidentiality

SUMMARY OF QUALIFICATIONS

• Professional: loyal, dependable professional with track record of exhibiting a high degree of

diplomacy, tact and a strong sense of discretion at all times while efficiently and effectively handling

all aspects of support to the senior executive.

• Communicator: gracious, polished and articulate communication skills in English, Italian and

French, both written and verbal with the requisite listening and problem solving skills ensuring a high

level of customer service. Keen interpersonal skills that ensure successful interaction even with the

most challenging clients.

• Project Manager: able to work independently and also as part of a team, demonstrated ability to

set priorities and work efficiently in a fast paced, highly pressured environment, able to successfully

juggle time-sensitive matters while handling major projects from initiation and planning through to

implementation and follow-up adhering to deadlines and budget restraints.

PROFESSIONAL EXPERIENCE

Assistant to the President, LIM College, New York 2007-present

• Provide dynamic and diplomatic, confidential support to the president of a college during an

innovative phase of growth and creativity: demonstrated ability to work well independently and also

to work effectively as part of a team to bring projects forward to fruition in a timely and productive

manner. Effective liaison with the Board of Directors and all constituents; chief project and special

event coordinator; experienced at attending meetings on behalf of the president; successful handler of

president-level complaints; expert handling of all correspondence; coordinating travel arrangements;

expense reports, record-keeping, etc.

Assistant to the Head of School, The Convent of the Sacred Heart School of New York 2001-

2007

• Provided high level, diplomatic support to the head of one of the leading girls’ schools in the U.S.

Effective liaison with large board of trustees comprised of many highly successful corporate leaders;

effective team player with senior administrators; created and coordinated special events from gala

evenings to simple cocktails; planned complex projects involving multiple institutions and diverse

constituents; expert handling of all correspondence; coordinated travel arrangements; handled

expense reports and record-keeping, etc.

EDUCATION & SKILLS

• B.A. Empire State College (SUNY); Fluent Italian & French; Skilled in Microsoft Office

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