Customer Service Manager

*** ***** *** ****** #*** Phone 623-***-****

Phoenix, AZ 85004 E-mail

abhp8t@r.postjobfree.com

Joanna Morrow

Objective Seeking management level job where strong clerical, accounting and

supervisory skills will help contribute to the productivity and profitability

of the organization.

Work experience 2008-Present Brown Tank & Steel Phoenix, AZ

Controller $62,400

Controller for a small general contractor specializing in water tank

fabrication and installation.

Research, prepare and enter month end journal entries

Work directly with the CPA for year end financials

Maintain books for four smaller companies

Reconcile bank and credit card statements

Code and process accounts payable

Prepare monthly billings for projects

Process monthly WIP schedule

Complete quarterly payroll tax reports

Prepare and submit weekly certified payroll and monthly OCIP

Prepare monthly city and state sales tax returns

Responsible for office IT projects

Supervise front office personnel

Submit and track all workman’s compensation claims

Prepare monthly payroll audits for State Fund

2006-2008 Riggs Contracting, Inc. Peoria, AZ

Bookkeeper $58,000

Full charge bookkeeper for a large commercial concrete subcontractor

specializing in tilt-up work.

Reconciled sub ledger accounts to the general ledger

Researched, prepared and entered journal entries

Reconciled monthly bank statements

Prepared monthly submissions of all billings utilizing AIA formats and

Textura online project software

Processed monthly WIP schedule

Coded and processed invoices for accounts payable

Applied cash receipts in job cost

Processed 20 day notices and mechanics liens

Prepared monthly city and state sales tax returns

Followed up with customers on outstanding receivables

2003-2006 Tolin Mechanical Systems Company Phoenix, AZ

Branch Administrative Manager $48,000

Provided and assured accurate and timely administrative, accounting and

customer service support for the Phoenix branch operations.

Responsible for the weekly payroll of 35 field service union technicians.

Completed credit checks on potential customers.

Maintained service contract billings worth over $300,000 per billing cycle.

Completed all time and material billings outside customer's contracts.

Investigated customer's questions in regard to the billing process.

Supervised personnel in both accounting and customer service.

Reviewed contracts for annual adjustments

Calculated and entered budgets for all service contracts.

Responsible for all branch collections.

Completed general journal entries for inventory control

1997-2003 Lion Concrete Corporation Phoenix, AZ

Office Manager $39,000

Office Manager for a small concrete subcontractor specializing in luxury

homes.

Processed and maintained accounts payable

Completed billings for monthly project draws

Processed in-house payroll

Completed quarterly federal and state payroll tax filings

Maintained job costing for projects

Reconciled general ledger and bank accounts

Filed 20-day preliminary notices and waivers

1993-1997 Hardrock Concrete Placement Co Phoenix, AZ

Office Manager $27,000

Office Manager for a medium size commercial concrete subcontractor

specializing in tilt panel and cast-in-place production.

Prepared monthly AIA billings with an average of 2.5 million per billing cycle

Prepared and processed a weekly payroll via ADP for 275 employees

Processed and maintained accounts payable

Assisted the Controller in accounts receivable

Prepared bids, contracts and change orders for the Chief Estimator

Prepared construction packages for all new jobs

Ensured timely research of each job for 20 day preliminary notices

Lien waivers

Prepared detailed job costing for all projects

Evaluated claims for workman’s compensation

Coordinated all material order for job sites

Maintained office communication via 2-way radios and 8 phone lines

Skills Word Processing: Word, WordPerfect

Spreadsheets: Excel, Quattro Pro

Database: Access, Paradox

Accounting: Foundation, Timberline, Quick Books, Great Plains, Peachtree

Education University of Maryland 85-87

Central Texas College 83-84

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