Customer Service Administrative Assistant

Erica Dellis

**** ******* ****** ( Melbourne, FL 32940 ( 407-***-**** (

*******@*******.***

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Qualifications

. Counseling Skills: Proven fitness and nutritional consultant with

pro-active approach

. Customer Service: Strong interpersonal skills, exceptional

listener and communicator

. Technical Writing: Windows newspaper Editor-in-Chief for two years

Education

Bachelor of Science in Integrative Health Science December 2010

Stetson University, DeLand, FL

. GPA 3.8/4.0

. Relevant Coursework: Anatomy and Physiology II, Exercise

Physiology,

Research Statistics, Marketing, Professional Selling,

Biology, Medical Terminology,

Epidemiology and Therapeutic Exercise

Towson University, Towson, MD 2001-2005

. GPA: 3.4/4.0

. Relevant Coursework: Anatomy and Physiology, Health and

Wellness, Nutrition, Exercise

Psychology, Exercise in Older Adults, Women's Health

Relevant Experience

Pinsky Family and Sports Medical Center

Administrative Assistant

January 2011-March 2011

. Strong ability to multi-task in a fast-paced office

environment

. Effectively addressed patients' needs in a timely manner

Stetson University Career Services

Peer Mentor

. Educated students in achieving career goals through one-on-

one counseling August 2010-present

. Created marketing strategies to promote awareness to student

body

Stetson University Marketing and Public Relations

Work Study Student

. Increased college marketability through writing articles for

Alumni magazine August 2010-present

. Networked with students and faculty to obtain relevant and

accurate information

Bally Total Fitness, White Marsh, MD

Personal Trainer 2005-2006

. Formulated realistic exercise and nutritional plans for

clients

. Generated individual customer base by building good rapport

Retail Associate 2001-2006

. Educated customers on nutritional supplements

. Consistently met monthly sales quotas

Smoke-Free Maryland

Committee Member and Community Leader 2003-2007

. Organized special events to promote an indoor smoke-free

environment in all public places

. Succeeded in passing the Maryland Clean Indoor Air Act in

2007

Legg Mason, Inc., Towson, MD

Internship May-Aug 2001

. Served as administrative support for Special Events staff

. Researched and created scripts for financial segments

broadcast on FOX-TV

Honors/Awards

Invited to actively

participate in UCF's College Catholic Review's Award of Recognition for

of Medicine Cadaver Workshop Windows newspaper

Omicron Delta Kappa Published works at Towson University's

Florida Access Grant Writer's Conference

Transfer Dean's Scholarship National Honor Society

Dean's List Stetson University's Career Services

Internship

Leadership/Volunteer

American Lung Cancer Association July 2009

North Shore at Lake Hart Homeowners Association, Inc., Orlando, FL

2009-present

. Server, Outback Steakhouse, Orlando, FL April 2008-present

. Placed 4th - The National Physique Committee's Figure

Competition, Hialeah, FL April 2008

. Towson University Senior Olympics, Towson, MD 2002-2005

. Towson University Health Fair, Towson, MD 2002-2005

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