Customer Service Supervisor
Resume:
Natosha D Burley
Horizon City, TX 79928
USA
Email:**************@****.***
Home: *** (880) 3005
Work: 907 (361) 5252
DSN: 318-***-****
Work Experience
AVAILABILITY Work Schedule: Full Time
Part Time
DESIRED LOCATIONS US El Paso,TX
Country of citizenship:
United States of America
Veterans' Preference:
No
Contact Current Employer:
Yes
MEDDAC (06/07/2010 Present) Medical support assistant
Fort Wainwright, Alaska United States
Supervisor: Fred Qualls 907-***-****; Contact: Yes
Pay Grade: GS 4
Salary: $24,675.00 per year
Hours per week: 40
Duties: Greets patients, verifies eligibility when checking in. Updates demographics, other insurance and personal
information as needed. Receives telephone calls from military community & their family members on a multi line call
distribution system. Screens all patients for eligibility & nature of request. Uses medical terminology. Schedules patients with
appropriate clinic & provider based on patient's needs. Cancels & reschedules appointments at patient or provider's request.
Also, uses MCP to enter referrals for patients to be seen at another facility. Utilizes the Composite Health Care System
(CHCS) to schedule appointments. Uses the Patient Appointment System (PAS) system feature to create clinic & provider
templates for weekly & monthly schedules. Strong PAS knowledge using all CHCS programs, procedures for making
appointments with the correct clinic specialties, functions & hours
Strategic Resources Incorporated 5/2009 Present
Fort Wainwright, Ak United States, Ak United States US
Salary: $13.10 USD Per Hour
Hours per week: 40
Military Pay Clerk
Duties: Ensure travel orders, accounting citations and travel vouchers are prepared correctly and supporting documents
were correct for input, IAW JFTR I, JTR II, the IATS Manual DFAS 37 1 and AR 37 106. Verify accuracy of 1588 cards, to
ensure name, rank, addresses, and bank account information has been entered correctly. Perform research on DJMS.
Utilize 10 key as well as numeric data entry functions Enter assigned travel vouchers into IATS for logging and advance pays
without error. Submit computed voucher and required supporting documents to the lead accounting technician for auditing,
and processing. Review and sign in processing packets. Access guidelines and special instructions in JFTR and JTR Travel.
Access computerized and DJMS account information. Make contact with military personnel, DA civilian personnel and family
members to obtain information in a professional manner. Provide accurate travel pay information to both phone and counter
customers. Review a variety of pay authorization documents, determine entitlements and amounts, and process a wide
variety of pay entitlement actions which start, stop, and adjust payments made to military service members. Explain
indebtedness actions to service members. Prepare, compute and process payments of pay and allowances. Enter
transactions into the organizations automated pay system and review a variety of completed pay actions which have been
rejected from the automated system. Provide quality customer service as well as establish good working relations with
service members, civilians, co workers, and operation location.
(Contact Supervisor: Yes, Supervisor's Name: Dana Marchand, Supervisor's Phone: 703-***-**** )
Evergreen Presbyterian min 6/2002 2/2005
Pineville, LA US
Salary: $10.50 USD Per Hour
Hours per week: 40
Direct Support Tech
Duties: Assisted six mentally and physically challenged adults and children with basic and daily living skills. Transported
consumers (clients) to and from various appointments and work sites to coexist in the general population. Responsibilities
included initiating and carrying out a variety of clerical duties associated with patient care and daily living and other duties as
assigned. Scheduled and coordinated appointments for consumers with various clinics and rescheduled appointments when
necessary. Obtained and reviewed medical records of patients prior to scheduled appointments. Used database or
spreadsheet software to record, revise, correct, merge, print, and program materials. Administered daily medication to
consumer as scheduled. Managed all personal accounts for consumers. (Contact Supervisor: Yes, Supervisor's Name:
Karen Vinson, Supervisor's Phone: 318-***-****)
Alexandria City Marshall's Office 8/2000 8/2001
Alexandria, LA US
Salary: $6.75 USD Per Hour
Hours per week: 25
Administrative Assistant
Duties: Maintained files in accordance with prescribed filing system. Searched bond and fines files for required information
and data such as citation, court dates, fines and warrants ect. Used word processing/data entry software to input or edit
information and forms. Greeted and welcomed visitors, answered phones, and referred calls as appropriate. Received
payment for citations, bonds and fines Reviewed call documents for completeness, validity, authority, propriety,
appropriation, authenticity, and arithmetic correctness, etc. Maintained records of overage and shortages, prepared deposit
slips, and cash drawers daily. Balanced monies in safe by verifying the count for accuracy and perform cash balances.
Required alertness, integrity, honesty, and good mathematical ability. Assisted public by checking routine forms for
requested information in a relatively fast paced environment.
(Contact Supervisor: Yes, Supervisor's Name: Casey Dickerson, Supervisor's Phone: 318-***-****)
Education
University of Phoenix
Phoenix, AZ US
Some College Coursework Completed
GPA: 3.0 out of 4.0 High School
Central Texas College
Fort Hood, TX US
Some College Coursework Completed
GPA: 4.0 out of 4.0
PEABODY MAGNET HIGH SCHOOL (08/20/2000 05/21/2001)
ALEXANDRIA, Louisiana
United States
Degree: DIPLOMA Major: GENERAL; Minor: N/A;
GPA: 3.5
Contact this candidate