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Customer Service Supervisor

El Paso, Texas, 79928, United States
March 18, 2011

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Natosha D Burley

***** ****** **** **

Horizon City, TX 79928


Home: *** (880) 3005

Work: 907 (361) 5252

DSN: 318-***-****

Work Experience

AVAILABILITY Work Schedule: Full Time

Part Time


Country of citizenship:

United States of America

Veterans' Preference:


Contact Current Employer:


MEDDAC (06/07/2010 Present) Medical support assistant

Fort Wainwright, Alaska United States

Supervisor: Fred Qualls 907-***-****; Contact: Yes

Pay Grade: GS 4

Salary: $24,675.00 per year

Hours per week: 40

Duties: Greets patients, verifies eligibility when checking in. Updates demographics, other insurance and personal

information as needed. Receives telephone calls from military community & their family members on a multi line call

distribution system. Screens all patients for eligibility & nature of request. Uses medical terminology. Schedules patients with

appropriate clinic & provider based on patient's needs. Cancels & reschedules appointments at patient or provider's request.

Also, uses MCP to enter referrals for patients to be seen at another facility. Utilizes the Composite Health Care System

(CHCS) to schedule appointments. Uses the Patient Appointment System (PAS) system feature to create clinic & provider

templates for weekly & monthly schedules. Strong PAS knowledge using all CHCS programs, procedures for making

appointments with the correct clinic specialties, functions & hours

Strategic Resources Incorporated 5/2009 Present

Fort Wainwright, Ak United States, Ak United States US

Salary: $13.10 USD Per Hour

Hours per week: 40

Military Pay Clerk

Duties: Ensure travel orders, accounting citations and travel vouchers are prepared correctly and supporting documents

were correct for input, IAW JFTR I, JTR II, the IATS Manual DFAS 37 1 and AR 37 106. Verify accuracy of 1588 cards, to

ensure name, rank, addresses, and bank account information has been entered correctly. Perform research on DJMS.

Utilize 10 key as well as numeric data entry functions Enter assigned travel vouchers into IATS for logging and advance pays

without error. Submit computed voucher and required supporting documents to the lead accounting technician for auditing,

and processing. Review and sign in processing packets. Access guidelines and special instructions in JFTR and JTR Travel.

Access computerized and DJMS account information. Make contact with military personnel, DA civilian personnel and family

members to obtain information in a professional manner. Provide accurate travel pay information to both phone and counter

customers. Review a variety of pay authorization documents, determine entitlements and amounts, and process a wide

variety of pay entitlement actions which start, stop, and adjust payments made to military service members. Explain

indebtedness actions to service members. Prepare, compute and process payments of pay and allowances. Enter

transactions into the organizations automated pay system and review a variety of completed pay actions which have been

rejected from the automated system. Provide quality customer service as well as establish good working relations with

service members, civilians, co workers, and operation location.

(Contact Supervisor: Yes, Supervisor's Name: Dana Marchand, Supervisor's Phone: 703-***-**** )

Evergreen Presbyterian min 6/2002 2/2005

Pineville, LA US

Salary: $10.50 USD Per Hour

Hours per week: 40

Direct Support Tech

Duties: Assisted six mentally and physically challenged adults and children with basic and daily living skills. Transported

consumers (clients) to and from various appointments and work sites to coexist in the general population. Responsibilities

included initiating and carrying out a variety of clerical duties associated with patient care and daily living and other duties as

assigned. Scheduled and coordinated appointments for consumers with various clinics and rescheduled appointments when

necessary. Obtained and reviewed medical records of patients prior to scheduled appointments. Used database or

spreadsheet software to record, revise, correct, merge, print, and program materials. Administered daily medication to

consumer as scheduled. Managed all personal accounts for consumers. (Contact Supervisor: Yes, Supervisor's Name:

Karen Vinson, Supervisor's Phone: 318-***-****)

Alexandria City Marshall's Office 8/2000 8/2001

Alexandria, LA US

Salary: $6.75 USD Per Hour

Hours per week: 25

Administrative Assistant

Duties: Maintained files in accordance with prescribed filing system. Searched bond and fines files for required information

and data such as citation, court dates, fines and warrants ect. Used word processing/data entry software to input or edit

information and forms. Greeted and welcomed visitors, answered phones, and referred calls as appropriate. Received

payment for citations, bonds and fines Reviewed call documents for completeness, validity, authority, propriety,

appropriation, authenticity, and arithmetic correctness, etc. Maintained records of overage and shortages, prepared deposit

slips, and cash drawers daily. Balanced monies in safe by verifying the count for accuracy and perform cash balances.

Required alertness, integrity, honesty, and good mathematical ability. Assisted public by checking routine forms for

requested information in a relatively fast paced environment.

(Contact Supervisor: Yes, Supervisor's Name: Casey Dickerson, Supervisor's Phone: 318-***-****)


University of Phoenix

Phoenix, AZ US

Some College Coursework Completed

GPA: 3.0 out of 4.0 High School

Central Texas College

Fort Hood, TX US

Some College Coursework Completed

GPA: 4.0 out of 4.0

PEABODY MAGNET HIGH SCHOOL (08/20/2000 05/21/2001)


United States

Degree: DIPLOMA Major: GENERAL; Minor: N/A;

GPA: 3.5

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