Customer Service Sales

Marie Tullidge

*** ******* **** ********* ****, Tn. 37760

c. 865-***-****

e. **********@**.***

Education:

Jefferson County High School 2003-2007

• Editor Yearbook Staff

• Varsity Soccer Team

Carson-Newman College 2006-2010

Bachelor of Arts, History

GPA: 3.48

• Dual-Enrolled student

• Completed courses in a variety of topics including business, English, and information

management systems

• Maintained full-time job for the duration of undergraduate degree

Carson-Newman College 2010-current

Master of Business Administration

• Exposed to advanced concepts in accounting, marketing, management, and information

management systems

• Courses are held Monday and Tuesday nights

Achievements

• Member Phi Alpha Theta: History Honors Society

• Perfect Attendance 2008 reward, Lowe’s 2709

• Employee of the Year 2009, Lowe’s 2709

• Lowe’s Internship “Retail Career Summit” Mooresville, NC

• Dean’s List 2009, 2010 Carson-Newman College

• Voted Who’s Who Among Students in American Colleges and Universities 2009

Work

Lowe’s Home Improvement Centers, store 2709.

638 East Broadway Boulevard Jefferson City, TN. 37760

p. 865-***-****

Hire Date: 01/04/2008-03/14/2011

Current Position: Pricing and Signage Coordinator

Job Requirements:

• Daily response to price changes and the suspended prices report daily

• Daily, weekly, monthly, and quarterly store audits

• Store contact and mediator with corporate regarding pricing problems, maintenance, and

system errors

• Train employees to conduct audits and create store labels and signage

• Request, create, edit, print, and place all store labels and signage

• Review store task calendars and initiate pricing directives

• Retain adequate documentation for up to four store reports daily including but not limited

to: Daily Price Mismatch, Suspended Prices Report, Monthly Audit Report, and

Markdown Report

• Initiate store tab files and clearance locations

• Conduct bill-outs and inventory adjustments as dictated by corporate reporting

Additional Training and Positions

Installed Sales Coordinator

• Conduct site visits and customer courtesy calls as required by the call matrix

• Respond to customer dissatisfaction and installer complaints

• Pay installers

• Manage up to seven reports including but not limited to: installer capacity, installed sales

week-to-date, install bay maintenance, work orders, loading tickets, wavier of lien, and

store installed sales contract

• Maintain the production office by answering the phone, receiving/sending faxes,

conducting customer satisfaction paperwork, and scheduling installations.

Credit Coordinator and Credit Champion

• Review credit quotas for the store and district

• Run the credit table during promotional periods

• Promote Credit to every customer and every associate

• Attend all credit classes and training events provided by Lowe’s management

• Understand and educate about all credit accounts including: Lowe’s Visa, American

Express, Lowe’s Business Accounts, Accounts Receivable, and Consumer

• Retain documentation and review daily credit applications in-store

RTM (return to manufacturer) Clerk

• Communicate with local repair and replacement vendors

• Cycle out and destroy faulty returns

• Maintain vendor buyback process

• Assist with store return process and Purchase Order discrepancies

Cashier and Head Cashier

• Schedule daily lunches and breaks for up to 15 cashiers

• Provide customer service in the event of security alarm activation

• Process transactions in commercial, garden, customer service, returns, and general

registers

• Conduct cash pick-ups from registers and cash drawer

• Distribute cash to drawers before opening

Money Room Clerk

• Conduct till audits

• Distribute and maintenance all funds

• Prepare the daily deposits

• Maintain the safe

EMPT: Entry Level Management Training

• Store mentor: Administrative Manager

• Training Store: Johnson City, TN.

• Attended each class and completed the weekly activities and tutorials as assigned

Voice Team Captain 2010

• Conducted store voice team meetings once monthly

• Maintained voice team folder, notes, and directives

• Created the monthly store newsletter

• Evaluated store employee opinion survey

• Created training manuals for auditing, LRT guns, and credit

Contact this candidate