Manager Customer Service
Resume:
McKenzi E. Jackson
**** ***** **.. *******, ** 60472
************@*****.*** . 773-***-****
March 15, 2011
Dear Hiring Manager:
I am interested in pursuing a position within your company. I am looking
forward to starting a new job and meeting new people. I have currently
relocated to the Chicago area and I am looking for immediate work.
I possess a strong will to work hard and take every new challenge that
comes my way. I am dedicated and loyal for any job that I am employed
with. I have great social skills and the ability to communicate well with
people. I am able to multi-task and work quickly. I have knowledge of
computers and also the drive to learn new material. I can work any hours,
and I am dedicated to making my work place my priority when it is needed.
I possess great phone etiquette, and do well with taking very detailed
messages. I like to be organized and take pride in what I am doing. I also
keep a smile and a great attitude even when working under pressure.
I am looking for a full time position. As far as salary I am very
flexible. If I was to ask for a wage, it would be anywhere from $25,000-
$30,000 for a salary position. As for an hourly rate of anywhere between
$11.00-$15.00 for an hourly wage. I am looking for a job with benefits,
but will also consider a position without benefits.
My telephone number and e-mail address are listed for you so that you can
contact me at any time. I am interested and willing to take any position
that you have to offer. I will perform any task that you have available
for me.
I look forward to hearing from you, and becoming a member of your team.
McKenzi E. Jackson
Mckenzi E. Jackson
3109 Emery Ln. Robbins, IL 60472
************@*****.*** . 773-***-****)
Objective
To be able to maintain a job to the best of my ability for whatever task
that I am asked to do. I enjoy working with the public and getting to
know new people. I am always up for a new challenge.
Experience
Stanton Optical-Peoria, IL
Optician
Responsibilities included:
. Greeting all customers that enter the building and assisting them in
whatever they are visiting the store to do.
. Taking people back to the doctor's office for their eye exams.
. Being able to read patient's prescriptions and helping choose the best
glasses for their needs.
. Answering the phone within three rings that every customer calls and
answering every question that a patient has at that time.
. Choosing certain frames and lenses that patient's need and helping
with product knowledge, and explaining the benefits of what they are
needing and buying.
. Making sure that all frames and interior responsibilities are well
organized for each patient that is entering the building.
. Pulling correct lenses and material from the lab and traying a
patient's lab order so that their glasses can be processed correctly
from the lab.
. Dispensing glasses to patients and making any adjustments that they
need on their glasses.
. Taking pupil measurements for each patient before they purchase
glasses.
. Assisting in scheduling patient's eye exams whether they are walking
in or scheduling over the phone.
. Providing great customer service every time while making a sale with a
patient and making sure that they have had a great experience every
time that they visit the store.
. Taking very detailed messages and making sure to return every
patient's call, and able to give them the answer that they are
needing.
. Helping assist the Doctor with patients and providing any help that he
may need.
. Verifying patient's insurance at their time of service.
. Handling Fed Ex and UPS packages
OLIVE GARDEN RESTAURANT - PEORIA, IL 2004-
2010
Waitress
Responsibilities included:
. To make sure that every guest that visits is treated like
friends and family while dining with us.
. Making sure that every guest is greeted properly, and within 30
seconds of being seated at their table.
. In charge of making wine suggestions with entrees and making
sure that every guest is aware that we offer samples of every
wine that we carry to ensure that we make profitable sales in
our alcohol revenue.
. Helping other servers make sure that their guests are receiving
the same treatment that my guests are receiving while dinning
with us.
. Making sure that guests receive hot food every time that they
visit the restaurant.
. Going out of the way for elderly guests and also guests that are
dining with children, to make them as comfortable as possible.
. Helping my restaurant meet their goals and values that they have
set for their restaurant, along with meeting the needs of the
corporate business end.
STEAK N SHAKE - PEORIA, IL
1999-2004
Waitress/Production Assistant
Responsibilities included:
. Waiting on guests that have been seated in the dining room.
. Running the cash register up front and making sure that the
drawer always has the proper amount of money in it.
. Making sure that the drive-thru orders are correct and out in a
timely manner.
. In charge of making sure that food makes it out to guest and is
always hot and correct.
. Making sure that at the end of every shift that my area was
always clean and well stocked for the next person that is
getting ready to take over that station.
. Was in charge as a third shift supervisor that the restaurant
ran smoothly until the morning manager began their shift.
. Also made sure that all new employee orientations and training
was completed upon hire.
NEW HORIZONS COMPUTER LEARNING CENTER - PEORIA, IL
1999-2000
Receptionist
Responsibilities included:
. Answering multi-line phone system.
. Greeting and checking in students that are attending classes
for that day.
. Making sure that classrooms are set and ready with all their
materials for the students and teachers every day.
. Having beverages and snacks in the lounge ready to go when the
students are headed on break.
. Filing and organizing all paperwork and textbooks at the end of
every day.
. Delivering mail to all of the office departments.
. Helping students with all billing and scheduling questions that
they have.
. Making sure that at the end of everyday my desk and lobby was
neat and tidy and ready for the next business day.
GARY H SMITH LAW OFFICES - CHICAGO, IL
2000-2001
Receptionist
Responsibilities included:
. Answering a multi-line phone system.
. Greeting clients as they enter the office for visits.
. Prepared documents for my boss, and for the Office Assistant.
. Went to the Cook County Building to the Assessor's Office and
gathered data for clients on their residential and commercial
properties.
. Performed general data entry functions.
. Filing and organizing files for clients and potential clients.
. Took care of ordering supplies and materials for the office.
. Taking very detailed messages for my boss and for the Office
Assistant.
. Delivering all mail and packages to the proper people who
shared the suite with us.
Education
RICHWOODS HIGH SCHOOL - PEORIA, IL
1995-1999
GENERAL EDUCATION DIPLOMA
Completed a course for two years for the Health and Science Academy
Program. Also completed all four years of General Education studies. Was
also able to complete a majority of computer courses that the school had to
offer.
Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint). I have
experience with officemate as well. I also have a great ability to multi-
task and work quickly as well. I pay very close attention to detail, and
I am always ready for a new challenge. I have good social skills, and
always maintain great phone etiquette. I also have a great ability to
get along with the people that I work with.
References
1. Gerald Hayley, General Manager
? Olive Garden, 309-***-****, 8 years known
1. Inge Winfield, Teacher's Aide
? Peoria Public Schools, 309-***-****, 5 years known
1. Willie Albert Sr., Retired
? Peoria Public Schools, 309-***-****, 15 years known
1. Wayne Shelkshon, Pastor
? Grace and Peace Lutheran Church, 309-***-****
1. Carol Rogers, General Manager
? Stanton Optical, 309-***-****, 9 months known
Contact this candidate