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Project Manager

Location:
7110, United States
Posted:
March 19, 2011

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JOHN **********

** ****** **.

Nutley, NJ *****

973-***-**** / 973-***-****

*******@*********.***

SUMMARY:

Dynamic Information Technology project professional that has a broad range

of exposure to the international pharmaceutical industry. Excellent track

record of completing projects on-time and under budget. ITIL and Microsoft

certified.

Project Management Customer Service Process Improvements

SharePoint Windows 7 Office 2007

MS Project HP Service Desk Visio

PROFESSIONAL EXPERIENCE:

Hoffmann-La Roche Inc., Nutley, NJ

1999-2010

Senior Project Coordinator - Remote Client Services (2003- 2010)

Coordinated the assignment of software projects for the Remote Client

Services project area. Assigned software projects to eight local and

remote project specialists, and technical support engineers for North

America.

. Planned and implemented the distribution of large scale PC software

project roll-outs to 6,000 local and remote customers in multiple sites

in North America. Developed project schedules, budgets, and timelines to

ensure successful software roll-outs. Coordinated programming, user

acceptance testing and software release schedules with customers, local

and global teams following GXP standards.

. Monitored the North American client services process by consolidating all

the project status data on a weekly basis. Analyzed projects for

recurring patterns of delay and provided solutions to staff. Provided

weekly software project status reports and status meetings to update

management and customers.

. Led project to integrate North American subsidiaries into Remote Client

Services global support model for project monitoring and technical

support. The successful consolidation of service provision from local to

regional resulted in improved service quality, reduction of headcount at

the local level and a savings of $750,000 annually.

. Member of global project teams responsible for rolling out special

projects such as Service Desk, ITIL standards, E-mail archiving, Windows

operating system and Microsoft Office upgrades.

IT Lead Analyst - Pharmaceutical Informatics (1999-2003)

Supervised a team of five programmers, technical support personnel and

software distribution specialists to ensure accurate testing, programming

and timely delivery of software packages to over 5,000 local customers at

the US headquarters.

. Participated in global project for the planning, development and

implementation, of a new global software distribution system and client

desktop standard. Supported the roll-out effort at US headquarters by

developing the documentation, budget and the local customer

communications for the implementation. Assumed packaging manager role at

end of project.

. Member of project team to implement SMS software distribution system at

the US Headquarters site which included the staffing of a support

organization, budget creation, and the development of service level

agreements with local business areas.

. Project manager for the roll-out of Windows NT for Research at US

headquarters which included the development of the project budget;

software packaging procedures; system build procedures; project

scheduling; and management of an contracted vendor staff of five.

. Assisted in the creation of an RFP for the outsourcing of the local

Helpdesk, Desk side, Break fix, Software/Hardware acquisition and

maintenance services for all computer users at the US Headquarters.

Analyzed all proposals received, made recommendations to choose a vendor

and implemented transition. Reduced existing computer costs by 30% and

increased service levels by 50%.

. Implemented a Lotus Notes infrastructure including set-up of: Notes

servers, user's accounts, replication with outside vendors, and

installation of Notes applications developed by programming staff.

EDUCATION:

MBA in Finance, Rutgers Graduate School of Management, Newark, NJ

BA in Economics, Rutgers University, Newark, NJ

PROFESSIONAL DEVELOPMENT / TRAINING:

PMP certification (in process)

Microsoft Certified Professional - Windows

ITIL Foundation Certification V.3

GXP training, Shareweb (LiveLink)

HP Service Desk, Remedy Help Desk

Net Install Software Distribution and Administration

Windows XP, Microsoft Office 2007, MS Project and SharePoint

Active Directory Administration

Crystal Reports, Altiris Reporting

SCCM Planning and Implementation

SMS Administration

SQL Server Administration



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