Customer Service Administrative Assistant

Marshaun Owens

** *. ***** ******. *******, Illinois. 773-***-**** - 773-***-****

***********@*****.***

CAREER OBJECTIVE

To actively utilize my professional skills I have attained through previous

employment and education to perform primary job duties according to a

corporation philosophy and guidelines.

SUMMARY OF QUALIFICATIONS

. Highly organized, detail-oriented, and self motivated team player.

. Always open to learn new skills for enhancement and development.

. Effective oral and written communication skills.

. Thoroughly skilled in customer service, problem solving, decision-

making and time management.

EDUCATION

Robert Morris College

-Business Administration

EMPLOYMENT

TCF Bank, Chicago, Illinois

Customer Service Rep. / Teller

2006 - 2007

Performed customer transactions: (deposits, withdrawals, cashed

checks, loans and credit card payments, traveler checks and money

orders) while maintaining daily balancing standards.

. Increased customer satisfaction by activating pin numbers for new and

old accounts.

. Sold bank products and services in conjunction with acquiring

referrals for new accounts.

. Balanced and recorded invoices for ATM machines at banking location.

. Maintained cash limits for teller drawer.

Literacy Chicago Center, Chicago, Illinois 2004- 2005

Administrative Assistant

1. Greeted guest and enrolled potential students at the front desk.

2. Ensured all guest and students on the premises were signed in and

directed to designated areas of reporting programs.

3. Operated switchboard and directed callers to the appropriate staff.

4. Filed, mail sorted, typed and faxed.

Fiserv/ Northern Trust Bank, Chicago, Illinois 2001-

2003

Proof Operator / Encoder

. Operated encoding machines to add, cancel, photocopy and sort checks.

. Accurately and efficiently entered data with dollar amounts along with

Bank Account numbers.

. Bundled sorted checks, enlist each check item in order to properly

prepare checks drawn from external banks for collection.

. Analyzed documents for accuracy and efficiency.

. 10 key touch Data Entry.

Bank One, Chicago, Illinois 1999- 2000

Teller

. Balanced cash drawer, maintained proper cash limits.

. Received checks and cash for deposits.

. Verified check amounts and examined checks for proper payee and

endorsements.

. Issued Money Orders and Cashier's Checks per customer request.

. Providing excellent Customer assistant.

. Assisted the banking customers with questions, directed customers to

the appropriate areas for their personal/business banking needs.

SKILLS:

Software: Windows 98, Windows 2000, Microsoft Word, Microsoft Outlook, Word

Perfect, Internet, Power Point, Excel, multi computer database.

Office Equipment Utilized: Opex mail equipment, Xerox, Fax Machine, Siemens

phone system, Switchboard and paging system.

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