Customer Service Representative

*** ******** ******* 313-***-**** cell

Windsor,Ontario N9G 519-962-6724Home

2T2, Ca email:kyereadwoa@ya

hoo.com

Shirley Wiafe-Poku

Seasoned support services professional with an emphasis in

Objective

customer service and healthcare management in the

hospital/healthcare setting. Able to utilize acquired social skills to

work effectively with all levels of personnel, including subordinate

staff and within the public sector.

Experience

1997 – 2011 Sinai Grace Hospital – Detroit Medical Center Detroit, MI

Patient Advocate/Representative

Utilized effective communication skills when providing support,

direction and information to patients, visitors and providers.

Managed the computerized patient tracking system (First Net).

Enforced visitation and other policies within the Emergency

Department, creating an orderly environment.

Appropriately resolved or escalated patient/family issues to the

appropriate hospital department.

Acted as shift team lead for training new staff in approved customer

service standards, issue resolution and department specific policies

and procedures.

Ashanti Insurance Agency Detroit, MI

1993 - 1997

Customer Service Representative

Assisted customer in applying for insurance.

Field customer inquiries and complaints.

Filed insurance applications and policies.

Education University of Detroit Detroit, MI

B.S. Health Services Administration

Graduated summa cum laude.

Reference Available upon request.

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