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Human Resources Manager

Knoxville, Tennessee, 37921, United States
March 20, 2011

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******* ******

*** **** ******** **** • Oak Ridge, TN 37830

(865) ***-**** • ***.******@*****.***


Background includes a strong record of human resources and management achievements for increasing the profitability and

efficiency of a $40 million business with 210 employees. Success has been based on: (1) winning two annual Top

Performer Awards in the area and region out of approximately 400 Target locations; (2) managing the human

resources and facilitating teamwork throughout the entire facility; and (3) implementing the management efforts that

motivated employees to exceed overall performance objectives. Specific strengths include:

• manager/employee recruiting and development • employee performance evaluations and coaching

• profit/loss accountability and cost controls • maintaining high standards for customer service

• managing and administering training programs • building and maintaining a positive work environment


2007 - Present Knoxville &













Store Manager

Manage and oversee all aspects of human resources for 210 employees, business administration, and overall operations for

this $40 million retail store. Earned recognition for providing leadership direction and motivation to the entire store team that

resulted in consistent achievement of goals related to profitability, employee development, HR policy compliance, cost

control, business performance, and operating efficiency. The following highlights my specific achievements and strengths by

category related to human resources and management that are transferable to any industry:


• Initially hired as Executive Team Leader in Knoxville and was quickly promoted to the Store Manager position

overseeing all aspects of operations for the $40 million Chattanooga location with 210 employees.

• Recognized twice with annual "Top Performer" awards as the #1 Store Manager out of 61 stores and 250 managers.

• Achieved recognition from Regional Vice President as "Top Performer" of the quarter for overall performance of 400

stores in the region.

• Selected for the Leadership Academy Training as one of 60 Managers out of 400 stores in the region.

Human Resources:

• Recruit, hire and retain highly qualified employees/managers and facilitate teamwork among all 210 employees to

cultivate relationships with each department and ensure attainment of goals.

• Conduct employee/manager performance evaluations and provide feedback/coaching to improve job performance,

prepare employees for promotions, and encourage the development of skills in critical areas.

• Recognize and acknowledge employees who comply with safety protocols and establish them as examples for all team

members to follow; quickly address/correct performance and safety issues.

• Oversee and facilitate the training process of new hires and assign continual training for all team members.

• Monitor and administer payroll to ensure accurate pay rate for team members.

Business Management / Administration:

• Oversee all aspects of business operations including P&L analysis, business administration, cost controls, business

planning, marketing, promotions, operational reporting, and problem-solving.

• Maximize profitability by evaluating/analyzing store financial reports and adjusting operations to reduce expenses.

• Consistently achieve the overall revenue and gross margin goals and create strategies ensure that objectives are

communicated and implemented in each department.

• Prioritize/drive continuous improvements in profit formula to impact store profitability.

• Organize and conduct monthly team meetings to address company updates, improvements, and sales goals.

Additional Experience: Pastry/Pantry Chef - LE PARIGO, Knoxville, TN, 2006 - 2007

Office Assistant - FINK'S JEWELERS, Charlotte, NC, 2005 - 2006

Color Specialist - VICTORIA'S SECRET BEAUTY, Charlotte, NC, 2004 - 2005


B.S. in Biochemistry, Cellular, and Molecular Biology - UNIVERSITY OF TENNESSEE, Knoxville, TN

Associates in Culinary Arts - JOHNSON & WALES UNIVERSITY, Charlotte, NC

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