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Customer Service Assistant

State College, Pennsylvania, 16801, United States
March 19, 2011

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Dana Tower Fonash

***Walnut Spring Lane

State College, PA 16801



Penn State University, University Park, P A January 1999-May 2001

Master of Arts in Media Studies

Focus: Public Relations and Crisis Management

Denison University, Granville, Ohio May 1996

Major: Bachelor of Arts in Mass Communication


Publicis Touchpoint Solutions (Astra Zeneca Pharmaceuticals)

Customer Service Associate July 2009-Present

•Distribute managed care information, stand -alone and educational materials to targeted physicians,

nurses and other medical staff within designated territories

•Accurately determine the specific needs of medical facilities to better serve them

•Develop relationships with medical staff through non-selling activities such as sampling products

and information dissemination

•Report all activities via various reporting tools in a timely manner

The Second Mile State College, PA

Assistant Director of Development August 2001-May 2003

•Organized events including The Second Mile Golf Tournament, Reverse Drawing, Art Auction

•Met with new and prospective donors to educate them on the importance of giving

•Conducted Chapter meetings for Lock Haven and Clearfield County chapters of The Second Mile

College of Communications, Pennsylvania State University

Graduate Assistant August 1999-May 2000

•Presented Advertising Research study at the 2000 International

Communication Association Conference held in Acapulco, Mexico

•Organized and conducted presentations for communication courses

•Gained experience at editing journal articles

•Researched and helped develop course materials and plans

•Held office hours designed to counsel students and prepare them for exams

Penn State Alumni Association, University Park, PA

Events Assistant October 1997-January 1999

•Assisted in the organization and implementation of all special events generated by the Penn State Alumni Association

•Coordinated all Parents and Families Day activities including speakers, bus tours and concerts

•Scripted speakers giving awards during Alumni Council dinner that included background

information on both the recipient and the award

•Managed Events Office: organized inventory, ordered office supplies and processed invoices

•Acted as a primary contact for both vendors and suppliers

•Designed registration databases for events and handled registrations

Castle Rock Entertainment, New York, NY

Publicity Assistant July 1996-June 1997

•Monitored all press coverage and distributed daily press coverage reports for Castle Rock Executives consisting of

features, articles and items relevant to Castle Rock Entertainment and its feature film and television releases

•Organized materials for premieres, junkets and all-media events and ordered and accounted for publicity tools,

including one-sheets, press kits and electronic press kits

•Edited publicity materials. including production notes and correspondence

•Responsible for maintaining a positive rapport between the film critics and Castle Rock Entertainment

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