Manager Customer Service

STEWART L. SHEPHERD

**** ******* **. ******, ** *0263. ***********@***.*** . 770-***-****

Cell 404-***-****

PRODUCTION MANAGER

Specialist in Production Management, Quality Control, and Cost Reduction

Results oriented, hands-on manufacturing professional with more than 20

years of experience. Exceptional ability to drive new ideas and methods.

Expertise in troubleshooting, problem solving and management of multi-

shift operations.

Outstanding interpersonal skills and a detail-oriented team player.

Proven ability to make time sensitive critical decisions.

AREAS OF EXPERTISE

Strategic Planning Production Scheduling Inventory/Material

Control

Training and Leadership Team Building Excellent

Communication Skills

Performance Improvement Cost Reduction Techniques Problem

Solving

Trained as a Trainer by IMPAC ISO9001:2000 Installation Lean

Manufacturing

Continuous Improvement Lead Auditor ISO 9001:2000 5S Methodology

MANAGEMENT PROFICIENCY

PROVEN METHODOLOGY

Successfully improved team morale with two way communication, and a

Progress Alert System which allows team members to alert management of

everyday problems.

Improved efficiency through Lean Manufacturing Techniques thus reducing man-

hours by 15%

Established best practices methods to ensure customer service and

satisfaction is afforded highest priority, with quality products, and 99%

on time delivery.

Identify problems and take corrective action, along with a program of

continuous improvement.

DEMONSTRATED RESULTS

Installed IMPAC total management system in several locations to reduce

labor costs by up to 18%.

Oversaw project to completely change shop floor layout of machinery, raw

materials and finished goods to ensure minimum movement of materials and

increased inventory turns by 11%.

Improved work flow between machines to reduce bottle-necks, increased

efficiency by 15%.

Designed and had built a custom spray glue machine to improve output by

125%.

PROFESSIONAL EXPERIENCE

. Reduced staff turnover by 22% by training and cross training workforce

which grew from 10 employees to 36 to reduce impact of absenteeism,

and by fostering team development.

. Improved output by 18% through introduction of standards/norms and Key

Volume Indicators.

. Introduced several programs to improve quality - calipers and

micrometers to replace tape measures, Standard Operating Procedures,

quality meetings and Concern and Corrective Action Reports.

STEWART L. SHEPHERD

2476 Welcome Rd. Newnan, Ga 30263. ***********@***.*** . 770-***-****

Cell 404-***-****

EXPERIENCE (CONTINUED)

. Improved process flexibility to allow workforce to cope with very

short lead times without overtime.

. Learned working knowledge of Spanish language to keep good

communication skills possible.

. Coordinated installation of a 2 axis CNC contour cutting machine and

trained workforce how to use, including programming by use of AutoCAD

software.

. Reduced waste and scrap by 10% in three months by changing several

methods of production.

. Re-designed tooling for hydraulic presses to improve both yield and

output by 12%.

. Oversaw relocation of business from Chelsea, Massachusetts, to Newnan,

Georgia with no loss of production or disruption of supply to

customers - maintained 99% on time delivery.

. Utilized Georgia Quickstart to create a well trained brand new work

force with output similar to established workforce in Massachusetts

within 3 months.

. Reduced raw material inventories by 15% in line with the parameters of

JIT and Lean Manufacturing Techniques.

. Established a quality control system based on IS09001-2000.

. Saved $1,000's on outsource testing by initiating procedures for in-

house flammability testing.

. Experienced with injection moldings - low pressure car seats and high

pressure self skinning foam for office furniture, steering wheels etc.

EMPLOYMENT HISTORY

PREMIER FOAM, NEWNAN, GA

Polyurethane Foam Fabricators Plant Manager Jan

2008 - Dec 2010

ALLIED AEROFOAM, ATLANTA, GA

Polyurethane Foam Fabricators Plant Manager Nov

2002 - Jan 2008

SLUMBERLAND USA CORP, NEWNAN, GA

USA Licensee of Europe's Best Brand Of Bedding Production Manager

Mar 1999 - Nov 2002

COMPUTER LITERACY

Microsoft PowerPoint Microsoft Word

Microsoft Excel

EDUCATION & PROFESSIONAL CERTIFICATES

Bradford Grammar School - England - Diplomas in French, German, English and

Latin

Keighley Technical College - England - Associates Degree in Business

Studies

State University of West Georgia - Basic Safety for The Workplace -

Certification

Georgia Institute of Technology - ISO/IS 9001:2000 Lead Auditor -

Certification

IMPAC Systems - Improved Management, Profitability And Control

Certification - a total Management System.

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