Customer Service Manager

Cynthia A. Iglehart

**** ******* ***.

Long Beach, 90810

California, US

Phone: 562-***-****

E-mail: *********@***.***

OBJECTIVE

To obtain a position in a company, that is profitable and solvent. A

company who is looking for someone who is dedicated and honest, hard

working.

WORK EXPERIENCE

Store Manager

August 2010 - January 2011

Spirit Halloween/Toyzam Commerce, Orange, Ca

Store setup, walls, fixtures, tables, displays. Hiring, cash management,

merchandising, truck unloading, inventory control. Assisted DSM with other

locations, customer service, managed 18 employees, hiring and training,

cash and payroll management, loss prevention, daily paperwork, POS and

computer training, setup location per layout construction, and

merchandising of location. Receiving of merchandise trucks or drop

shipments.

Store Manager

March 2002 - December 2008

K B TOYS San Pedro, CA

Managed and trained up to 25 employees, 4 being Assistant Managers,

Maintain Weekly Paperwork,Consistently Managed Store Operations Under Guide

Lines Given By DSM, and Company. Maintain Inventory Control, Loss

Prevention issues, Hiring of employees, Training, Scheduling, Payroll

hours, Customer Service, POS Systems, Office PC, and Merchandise

Organaization skills, Unload trucks. Assisted DSM with operations, such as

inventorys thoughout District, weekly sales numbers gathered an reported,

helped with corporate visits and complied with all directives given to

myself. Assisted in the openings of 3 stores, and with the closings of 4

store due to bankruptcy, and loss leases.

Store Manager

November 1997 - December 2001

WOLF CAMERA Marina Del Rey, Ca.

Performed inventory control, merchandising, supply requisition, customer

service, maintained computer Point of Sales (POS), loss prevention, and

acted as area recruiter and staff trainer. Supervised from 3 - 6 employees

processing, developing and printing film at the 1hr. photo labs, while

organizing special events, and maintaining payroll, weekly sales and budget

reports. Assistant to the District Manager performing all District Manager

duties during his frequent absence, ranging from coordinating maintenance

problems to customer to customer relations in a 5-store area. Manhatten

Beach, Hermosa Beach, Torrance, Redondo Beach, and Santa Barbara, Ca.

Store Manager

July 1990 - August 1996

CPI/FOX/KODAK/WOLF CAMERA Midland, TX

Performed merchandising, ordering, inventory control, loss prevention,

supervised 3-10 employees, provided customer service, periodic staff

trainer, and contact person for 2 additional stores providing the first

level of maintenance problem solving, customer complaints. Developed,

processed and printed film at the 1hr. photo lab

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