Engineer Customer Service

Gabriela C. Cloninger

____________ (formerly Gabriela Castillo Rivera)______________

Phone Number: 210-***-****

Email: *********@*******.***

EXECUTIVE SUMMARY:

A bilingual (Spanish/English) Industrial & Systems Engineer and management

leader with progressively responsible roles in the expansion and

development of highly effective teams involved in problem-solving,

industrial engineering & management, as well as the effective integration

of accounting/budgeting/

bookkeeping management systems used for petroleum refinement and

construction projects at both national and state levels of government.

Three years work experience as an Industrial Engineer for the Municipal

city government of Tampico, (State of Tamaulipas) Mexico (300,000

residents) and one year working for the national state oil company, PEMEX

(Mexican Petroleum), ranked 42nd among the Fortune 500, in the Systems

division. Assistant to the Sub-Director (Administration) of Public Works

engaged in proposal / technical/ financial evaluations, negotiations,

source selection and contract support. Identified legal and business

risks, performed risk management, and determined opportunities for contract

savings and cost reductions.

WORK EXPERIENCE:

FEBRUARY 2011 - PRESENT, 40 Hours/Week

Immigration Legal Assistant, Interpreter-Translator

De Mott, McChesney, Curtright & Armend riz, LLP, http://www.demottusa.com/

San Antonio, Texas

References:

Ms. Daniela Botello, Consular Immigration Section Team Lead, 210-***-****

Serves as administrative member of San Antonio's largest immigration legal

firm functioning in a high operations tempo. Professional legal team

consists of eleven lawyers and 40-member staff. Primary responsibilities

include interviewing clients and performing entry of client information

into immigration database system. Provides the Consular Immigration team

support services for the processing of new client matters and

tracks/manages workflow. Multi-tasking professional, capable of meeting

time-sensitive deadlines. Highly skilled in providing detail-oriented

customer service. Maintains effective relationships with clients,

attorneys, and colleagues. Performs advanced, native bilingual translation

and interpreting services in Spanish. The firm represents individuals and

organizations before U.S. federal agencies including the Dept. of Homeland

Security, U.S. Citizenship & Immigration Services, Dept. of Labor, Dept. of

State (all U.S. consulates/embassies), and the Administrative Appeals

Office. The firm also litigates before the Executive Office for

Immigration Review, Fifth Circuit and the U.S. Supreme Court. Immigration

cases include employment-based, family-based, labor certifications, all non-

immigrant visas including E, F, H, L, J, O, and R Visas, outstanding

professor/researcher petitions, National Interest Waiver petitions, asylum

applications, deportation hearings, bond hearings, and citizenship

applications.

APRIL 2004 - JANUARY 2007, 40 Hours/Week

Industrial & Systems Engineer/Chief Bookkeeper

Municipal City Government of Tampico, Department of Public Works & Ecology

Tampico (State of Tamaulipas), MEXICO

References: Mr. Ramon Islas, Sub-Director Administration

http://web.archive.org/web/200***********/www.tampico.gob.mx/unidad_transpar

encia/directorio_obraspub.htm

(Gabriela Castillo Rivera named 4th from bottom in link above)

. Served as a bookkeeper; purchasing materials and equipment; conducting

invoice activities; paying vendors for delivered materials; providing

inventory support; and performing administrative functions.

. Assisted with budget preparations; handled accounts; made bank

deposits; maintained ledgers; paid bills; prepared financial

statements and reports; received money; reconciled bank account; set

up cash box for events; distributed money within the departments;

collected funds; assisted in balancing receipt books; assured

expenditures in accordance with code balances for item acquisition;

kept supervisor informed as to the balances of internal accounts; and

helped prepared payroll.

. Purchased materials and equipment for departments. Received requests

for materials and equipment; prepared purchase orders for items in

accordance with procedures; transmitted purchase orders directly to

vendors for purchases; transmitted the purchase order to the central

office if local, state, or federal money used; performed query of

vendors concerning item delivery; inspected received items; followed

up to correct delivery glitches; handled the purchase order paperwork

to be accomplished after item receipt and delivered items to

requestors.

. Conducted invoice activities and paid vendors for delivered materials.

Ensured that invoices correct regarding material quantity/quality

specifications; reviewed invoices listed prices; made necessary

pricing adjustments; made computer entries and dispersed checks for

vendors.

JANUARY 2001 - JANUARY 2002, 40 Hours/Week

Industrial & Systems Engineer

PEMEX (Petroleo Mexicano)

Tampico (State of Tamaulipas), MEXICO

http://www.pemex.com/index.cfm?action=content&sectionID=123

EDUCATION:

M.B.A. Candidate (ongoing), GPA 4.00, 24 of 36 Semester hours completed

Master's in Business Administration, Our Lady of the Lake Univ. (OLLU),

2009-11

San Antonio, Texas

B.S., Industrial & Systems Engineering, 2003

Instituto de Estudios Superiores de Tamaulipas (IEST)

http://en.wikipedia.org/wiki/Tamaulipas_Institute_of_Higher_Education

Tampico, Tamaulipas, Mexico, 2003

GPA 3.97, 147 Semester hours

Program Course Description (in Spanish)

http://sie.iest.edu.mx/shared/intercambios/cartas_materias.asp?tronco=11&ram

a=0&plan=18&carrera=iis

MEMBERSHIP/ASSOCIATION:

Member of International Congress of Engineering, IEST (Tampico) - Anahuac

University System

http://en.wikipedia.org/wiki/Universidad_An%C3%A1huac

AWARDS:

4-Year Academic Scholarship (20% Tuition)

U.S. REFERENCES:

REFERENCES AVAILABLE UPON REQUEST

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