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Customer Service Manager

Location:
Towson, Maryland, 21286, United States
Posted:
March 20, 2011

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******* Lynn ******

** ***** ******, ***. *** TOWSON, MD 21286

443-***-**** **************@*****.***

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CUSTOMER SERVICE PROFESSIONAL

Seeking a Customer Service Role

Emphasis on:

Business Results Operational Success Resource Management Client Satisfaction

Training and Development Accounting

PROFESSIONAL EXPERIENCE

Save-a-Lot

Assistant Manager 1997-Present

• Prepare accounts payable/receivable documents for senior management

• Consistently meet sales goals, shrink targets and sanitation/health standards

• Adhered to the organizational Customer Relationship Management protocol

• Worked with department managers to ensure compliance with organizational protocol

• Increased gross revenue by adhering to efficiency standards

• Trained new associates to operate under company standards

Kentucky Fried Chicken- Baltimore, MD

General Manager 1994- 1998

• Introduced an Employee Appreciation program which resulted in a 60% reduction of staff

turnover

• Contributed to record- setting sales during third and fourth quarters of 1997 by

implementing mandatory Customer Appreciation training for employees

• Enforced a comprehensive loss prevention program

• Expanded store's visibility, by generating community goodwill

EDUCATION

Community College of Baltimore County, Essex, MD

Associate of Arts, Accounting, In Progress

Western Senior High School, Baltimore, MD

Maryland High School Diploma, 1994



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