Manager Customer Service
Resume:
Matthew K. Charles
Las Vegas, NV. 89144
***********@*****.***
Objective:
I am a recent college graduate keen to find work in business management/marketing, as well
as entertainment promotion/production. I am reliable, t rustworthy, and ambitious. A
g raduate of the Berklee College of Music with a major in music business, I have experience in
business ethics and practices, music performance, arranging contemporary and classical music,
as well engineering lights/sound for live performances. I have had management experience
f rom schooling and work but I also work well with group settings.
Education:
Berklee College of Music – Boston, MA (September 2007-December 2010)
Bachelor of Arts in Music Business
Major: M usic Business w/ focus on Business & Artist Management
Courses include: Financial Accounting, Music Publishing, Adv. Legal Issues/Contract
Negotiations, Data Management and Statistics, Principles of Marketing.
Las Vegas Academy of Performing Arts – L as Vegas, NV (Class of 2007)
Major : Guitar
Music studies geared toward J azz and C lassical styles.
Employment:
Berklee College of Music: S tage Crew; Boston, MA (May 2009-December 2010)
• Stage Hand, L ighting crew, & Sound Engineer.
• Setting up instruments and equipment on stage for performers.
• Managing sound engineering during live performance
• Managing lighting during live performance
• Clearing stage after performance is finished.
Central Christian Church : S tage Hand/Lighting Coordinator; L as Vegas, NV (May 2008-August 2008)
• Setting up sound/lighting/video production equipment on stage.
• Assisting Performers on stage.
• Testing/maintaining all sound/lighting equipment.
• Managing lighting during live performance.
• Clearing stage after performance.
• Unloading/Loading all equipment off/onto t ruck every weekend.
Carvel Ice Cream: Assistant Manager; L as Vegas, NV (January 2006-August 2007)
• In charge of cleaning and closing up the store.
• Assisting/Serving Customers.
• Closing register at during closing hours.
• Cleaning the store.
• Re-Stocking products
• Instructing new recruits
• Worked my way up from server to assistant manager i n 6 months.
Longs Drugs Convenient Store: S tocker/Customer Service; L as Vegas, NV (May 2005-August 2005)
• All employees asked to help customers when needed.
• Responsible for remerchandising end caps and shelves.
• I would receive deliveries and restock shipments daily.
• Make certain that floors were clean, neat, and store was organized in an orderly fashion.
Expe rience:
Tour /Concert consultant for Heavy Rotation Records (a student run record label at Berklee).
Web promotion manager for various bands at Berklee (part of Adv. Management/Leadership
Techniques project).
Various re-enactments of contract negotiations.
Skills:
o Formal knowledge of basic computer programs (Microsoft Word, Excel Spreadsheet, Power Point,
etc.)
o Formal knowledge of Publishing ( Music, Movies, Television, etc).
o Formal Knowledge of business leadership & ethics.
o Expirience in managing d ata & statistics.
o Formal knowledge of legal aspects i n the music industry.
o Business Marketing & Product Development .
o Concert Promotion t hrough various forms of media.
Contact this candidate