Customer Service Management

TYRONE FREEMAN

**** ******** ******. **********, ** 15201

412-***-****, **********@*****.***

SENIOR BUSINESS ANALYST

Senior Business analyst, with 20 years of proven success in exceeding

company objectives. Seeking a management position that requires strong

analytical, computer, and an operations background. I have strong knowledge

and experience in diverse fields with a focus on program/project

management, management science, operations management, and business

development. Accomplished at performing analysis of business trends, market

trends, and challenges. Administered the coordination of overall operations

plan and margin analysis. Executed strategic plans to maximize operational

productivity, efficiency, and profitability while maintaining targeted

quality assurance levels. Summarized, wrote, and presented reports and

analysis to management team.MBA degree.

CORE COMPETENCIES

Strategic Planning ( Relationship Building ( Team Leadership ( Process

Improvement ( Lean Distribution

P&L ( Performance Metrics ( Strong Analytical Skills ( Budget Allocation

Change Management ( Trend Analysis ( Corporate Financing ( International

Finance

PERSONAL BRAND

o Business Development Expert. Expertise in contract negotiations,

bilateral contracts, bilateral agreements, and commercial operations.

Accumulated expertise business analysis.

o Client Relations Manager. Orchestrated key B2B, and B2C relationships.

Integrated bilateral agreements relative to cost savings of 15% on

average for market penetration, and channel development abilities.

o Management Science Expert. Simulated operations plan and margin analysis

for commercial operations improvement combined with Six Sigma lean

application.

KEY ACCOMPLISHMENTS

. Achieved John F Kennedy Award for Business Community partnership 2006,

Los Angeles Business Journal Ranking #1 in Industry 2007, 2006,

2005(revenues).

. Grew annual revenues 32% in only 18 months by restructuring business

model and strategically applying change management abilities toward

turning around under-performing organization.

. Generated explosive growth, from $500,000 to $52M in eight years, by

designing, developing, and facilitating capital planning, marketing, and

product plans.

. Consulted with key organizations including LA County Government, LADWP,

LA Fire Dept., Teledoc Inc., Western Dental, Ford Motor Company, to

define and address specific utility needs, provide presentations and

steer negotiations to close private and public contracts for up to $125M.

. Successfully secured $2M in equity funding from leading investors, banks,

and trust funds for Housing Development Corporation and private

companies; led team to obtain $1.5M bridge funding for IPO.

. Demonstrating sharp business acumen, have successfully launched a

startup; proficiently followed through to generate an impressive $10M in

sales and 100,000 clients within first 6 months.

Continued...

Tyrone Freeman ( Page 2 ( **********@*****.***

PROFESSIONAL EXPERIENCE

Business Analyst Consultant (2008-Present)

The Clinic Organization, Los Angeles, CA

Insurance Clerk Inc., Pasadena, CA

Air Sea International Forwarding Inc., Newark, NJ

Optimized productivity, efficiency, and performance by implementing

bilateral agreements, contracts, contract receipt improvements, and B2B

relationships. Developed detailed reports, providing dynamic forecasting,

market and business trending. Presented reports and analysis vital to

clients' short- and long-term strategic business planning. Applied various

Lean Six Sigma strategies of DMAIC, DMAIV, to monitor and assist in

continuous improvement efforts including Quality, New Product Introduction,

and Process/Continuous Flow. Exhibited dynamic communication and

interpersonal relation skills toward proactively building and establishing

new cross-business partnership performance of product marking development

process.

Selected Achievements:

. Reduced capacity planning cycle time 38% from 39 to 24 days, saving

Insurance Clerk Inc. $12.34M and increasing profit by $7M in 10 months.

. Effectively decreased Depreciation/Direct Labor/LPR (lost product

recovery) by 15% by conducting comprehensive evaluation and management of

"value stream timeline" for Air Sea International.

. Developed analysis of day-ahead market trends and delivery only provider

analysis for LADWP, and LA Fire Department for operations savings of $50

million dollars in 2007 City budget.

Operations President (1999-2008)

ULTCW Inc.

Negotiated bilateral agreements, and contracts with Public Authority to

Service Public Authorities' Commission of California. Demonstrated solid

leadership qualities in supervising 200+ staff in finance, negotiations,

purchasing, information technology, and human resources, with strong focus

on optimizing productivity, efficiency, and performance. Maintained full

accountability for overseeing investments, property purchases, insurance,

and risk management teams. Managed merger of 3 products and $20M

acquisition, and spearheaded labor agreements, contract administration,

sales, and marketing.

Selected Achievements:

. Boosted customer satisfaction by 42% in 3 years by developing and

managing top-performing cross-company teams to resolve customer service

issues.

. Generated $3M in job distribution facility savings through complete

restructuring and redesign.

. Won numerous business, community, and labor awards for outstanding

company performance from Los Angeles Business Journal 2004, 2005, 2006,

2007.

EDUCATION / TECHNICAL SKILLS / AFFILIATIONS

Master of Business Administration - Strayer University

Lean Six Sigma Certification - University of Villanova

Bachelor of Arts, - Allegheny College of Liberal Arts, Meadville, PA

Microsoft Office (Word, Excel, Access, PowerPoint, Works, OmniGraffle,

Keynotes); Windows NT/95, Vista, Business; Novell Netware; ADICA; EMCAS;

SAP; DSS; QM for Windows; Smart Draw

Alpha Chi Honor Society; French-American Foundation; International

Foundation of Election Systems, MBA Association

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