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Engineer Manager

Winter Springs, Florida, 32708, United States
March 20, 2011

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[pic] Chanthala Phommachanh U.S


*** ******* **** **** #*** (Winter Springs, FL 32708 ( ( Mobile: 765-***-****

Operations & Quality Management

Project & Product Management . Customer Relationship Management . Process &

Product Development

Change Management Quality Assurance/Control Competitive Analysis

Data Mining Procedure/Policy Regulatory Compliance

Statistical/Risk Development Team

Analysis Continuous Improvement Leadership/Development

Versatile leader recognized and known for: creating, managing, and leading

project, product, continuous improvement, and problem solving teams;

collaborating with internal and external groups, senior management,

customers, and suppliers resulting in making clear and decisive actions to

build win-win relationships that improve business performance through

customer and supplier relationships, project/product management, and

quality and process improvements through utilizing experience, education,

and lean/six-sigma principles and concepts. I am an innovator and

motivator, seeking to contribute in a valued-added function or role,

willing to travel/relocate.

Leadership qualifications: Team building & staff development, planning &

budgeting, auditing, risk management, team management - corrective &

preventive action, continuous improvement, project, product, problem

solving teams, capacity and operational planning, strategic management, and

building customer and supplier relationships.

Multi-Lingual Skills: Fluent in English and Spanish and proficient in

Vietnamese and Lao.

Technical knowledge and skills: Certified Six Sigma Black Belt & Lean

Champion, Quality Management Systems - ISO9001, TS16949, QS9001, and

ISO14001. Compliance regulations - UL, ROHS, NEMA, and IMDS. Six Sigma and

Lean Manufacturing Methodologies and Tools, TQM, QFD, Advanced Product

Quality Planning (APQP), Pre-production Approval Process (PPAP), Failure

Modes and Effects Analysis (FMEA), control plans, and flow charting.

Problem solving methodologies - DMAIC, Plan-Do-Check-Act (PDCA), 8D, and

7S. Root cause analysis tools - Ishikawa, Cause and Effects Matrix,

Brainstorming, Pareto, and Shanin. Knowledge of motor manufacturing, wire

drawing and insulation, DSP, Motor tear down/analysis, and equipment

design, procurement, and commissioning. Proficiency in MS-Office,

SharePoint, Mini-tab, Visio, LabView, and MRP/ERP systems

Professional Experience & Accomplishments

Datamax-o'neil 2010 to Present

D-O Platform Quality Manager - Orlando, FL

Senior Product Quality Engineer - Orlando, FL

Member of Global Quality Group responsible for driving, developing, and

implementing continuous improvements and innovations in products and

processes to ensure customer satisfaction in maintaining the QMS systems

for a global provider of stationary and portable label and receipt printing

solutions. Datamax-O'Neil is the barcode and mobile printing business group

of Dover Corporation's Product Identification Group (PIDG).

Select contributions:

< Industry Certification. Achieved industry recertification of ISO standard

to ISO 9001:2008.

< Developed Product Quality Teams. Built product quality teams to foster

continuous improvement and achieve quantifiable metrics. Using statistics

to identify and address areas for process and product improvements.

< Led Problem Solving Teams. Led and facilitated teams to solve problems

impeding product flow and quality which impacts customers by working with

engineering, customer service, sales and marketing, operations and

manufacturing, sourcing and supply chain, and supplier partnerships.

Rea Magnet Wire Company 2003 to 2010

Quality and Process Engineering Manager [2008-2010] - Lafayette, IN

Applications Engineering Manager [2006-2009] - Lafayette, IN

Quality Manager, Process Engineering Supervisor - Las Cruces, NM [2003-


Promoted to direct and lead applications and compliance engineering,

process engineering, and quality activities for this privately held

manufacturer of magnet and nonferrous wire products used in motors,

transformers, and coils for power generation, consumer, and industrial

goods. Managed the quality control lab and process engineering group (15

people) and maintained the departmental budgets. Managed customer

relationships in claims and provided technical sales support in RFQ and new

product development. Performed risk assessments. Developed and prepared

PPAP(s) and APQP packages. Led and managed the collection and evaluation of

products and analysis of resources and capabilities (competitive

analysis/benchmarking), working with sales/marketing to assess product

performance within customer applications to fulfill customer needs. Managed

and implemented process improvement and development projects to improve

efficiencies and capabilities through process redesign, equipment

enhancements, standardizing processes, and implementing new equipment and

processes. Assessed and developed suppliers through audits, assessing

capability, incoming testing and inspection, and developing action plans

for supplier improvements. Served as plant Ergonomic Engineer and also

acted as interim Las Cruces Operations Manager and served as backup to the

VP of Quality.

Select contributions:

< Trimmed scrap. Implemented procedures and controls to create an

approximately 50% reduction in scrap, equating to an overall scrap

savings of $500,000 per year and $1.2M corporate wide.

< Reduced customer quality returns. Reduced customer returns from

approximately 1800 PPM to 200 PPM by working with and educating

manufacturing staff and end-use customers, evolving mindset regarding

quality checks and controls, and standardizing processes and procedures.

< Minimized changeover times. Led Kaizen event(s) to reduce machine

downtime, scrap, and operating inefficiencies. Result(s) included an

increase in manufacturing capacity and flexibility and reduction in

changeover times by 33% along with increased production yields.

< Improved range of production capabilities. Reengineered processes to

accommodate the production of larger wire sizes increasing equipment

flexibility and production capacity to fulfill customer requirements and


< Improved Processes. Managed and led project to design and cost-

effectively build a new external lubricant application process proven to

produce higher quality wire, resulting in a large reduction in customer

complaints. Units were approved for corporate-wide use.

< Developed Processes to increase efficiency. Worked with Corporate Quality

to develop and implement a quick method to measure product quality during

equipment changeovers and start-ups, reducing scrap and downtime and

improving efficiency. New process/equipment was then implemented to

facilities in Mexico and China.

Valeo Motors and Actuators 2000 to 2003

P1/P0 Quality Engineer - Juarez, Chihuahua, Mexico [2002-2003]

Warranty Analysis Engineer - Juarez, Chihuahua, Mexico [2000-2003]

Sound and Vibration Engineer - Juarez, Chihuahua, Mexico [2000-2001]

Performed overlapping roles for a designer/builder of permanent magnet

direct current motors used in automotive, commercial, industrial, and

residential applications. Developed and implemented S&V hardware and

software test systems. Specified and qualified S&V test equipment used in

manufacturing and testing. Provided on-going technical support to

manufacturing and engineering to improving NVH relating to

manufacturing/design efficiency and quality. Performed field/design failure

analysis of motors and completed FMEA, PPAP, APQP, and DVP&R processes.

Developed customer relationships to manage and alleviate product issues

through problem solving and technical comprehension of requirements,

specifications, and applications.

Select contributions:

< Reduced overall warranty field claims from approximately 3000 parts-per-

million (PPM) to 300 PPM. Through root cause analysis of failures and

working with engineering and manufacturing groups to design and build a

more robust product or by revising/implementing product and process

manufacturing with added controls.

Robert Bosch Corporation 1998 to 2000

Product Assurance Lab Technician - Albion, IN

Performed design validation and product assurance functionality testing and

analysis for this company engaged in molding and light assembly of

automotive industry parts specializing in engine cooling and HVAC systems.

Developed test procedures and standards, performed maintenance and

calibration, designed and installed test equipment in an electrical,

mechanical, and environmental test lab.

Education & Credentials

MBA - Krannert School of Management, Purdue University 2010 Graduated Beta

Gamma Sigma

BS Chemical Engineering - Purdue University 1997

Professional development and Affiliations: Lean Champion, Six-Sigma Black

Belt, Auditing, DC Motor(s), Airflow Theory, Covey 7 Habits. Member of Beta

Gamma Sigma and Purdue Alumni Association.

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