Quality Control Insurance
Resume:
DONNA M. PACE
LITHONIA, GA 30058
SUMMARY
Self-motivated team player with a broad knowledge of insurance business operations.
Excellent oral and written communication skills, well organized, and detail oriented.
Proficient in all aspects of personal lines.
Strong leadership skills.
PROFESSIONAL EXPERIENCE
Atlanta International RMI, Atlanta, GA 03/06-07/10
Personal Lines Client Services Administrator
• Sell and service a wide range of Personal Lines Products.
• Act as a liaison between companies and clients.
• Quote policies with various companies and compare to ensure the clients
receive the best coverage and price.
• Invoice renewals, new business and endorsements, continuously maintain
complete and accurate files.
Aspen Insurance Agency, Atlanta, GA 11/04-03/06
Personal Lines Account Manager
• Sold and serviced Personal Lines Products.
• Acted as a liaison between companies and clients.
• Worked with clients and accounts to ensure they were getting the most out of
the company's products and services.
• Entered and invoiced endorsement changes.
• Kept files updated and handled renewals.
Southern Insurance Underwriters, Alpharetta, GA 03/03-11/04
Personal Lines Underwriter Asst. Personal Property
• Reviewed new applications, renewals, and rewrite requests.
• Ordered credit, clue, and inspection reports; invoiced certain products.
• Prepared and entered endorsements to include mortgage changes, mailing
address changes, spelling corrections, and other revisions.
• Assisted in rating policies, typed and faxed binders, and handled quote
information.
Kemper Insurance Company, Northeast Division, Syracuse, NY 09/76-03/02
Senior Personal Lines Insurance System (PLIS) Operator II (1998-2002)
• Reviewed auto and homeowner's new business policies, endorsements, and
cancellations for completeness, accuracy, and system acceptability.
• Continually met the quality standard with 98% accuracy level and exceeded
expected service standard.
Donna Pace
Page 2
• Assisted supervisor with coordinating special projects and conducting an eight
week training program for new staff on quality control.
• Encouraged a team effort to include the functional coordinator, unit supervisors,
and staff to maintain quality output.
• Prepared and submitted reports to management regarding individual and
territorial error ratios and problem trends in agency submissions and agent's online
entry.
• Received and serviced twenty to thirty calls daily from the agency plants and
customers.
Senior Agency Support Representative/Quality Specialist
• Managed the mechanics of multiple job processes.
• Controlled and completed a rewrite project for the department.
• Provided effective training for all new employees who were required to meet
specified levels of performance.
• Exceeded standards while completing work of agency support staff as
prescribed in the Quality Control (QC) manual or as requested by a supervisor.
• Conducted and oversaw ongoing training sessions for personal lines staff and retraining
of staff members as needed.
• Maintained and implemented department procedures.
Interface Quality Specialist
• Responsible for quality review of all interface agents' production using
established criteria within 10 working days of receiving output.
• Coordinated with agents regarding necessary corrections as a result of the
Quality Review.
• Learned several systems used by agency plant so that I could assist with he
underwriting and marketing on several interface audits.
• Recognized by agents for industry knowledge and assistance, which increased
department comfort level with the entry process.
• Demonstrated adaptability and flexibility through ongoing training of Personal
Lines Insurance System (PLIS) job functions to assist in the Quality Review of the
PLIS Operators.
SKILLS
Microsoft Word, Excel, Applied Systems, Data Entry
COMPANY SPONSORED COURSES/SEMINARS
Supervisor Career - Orientation to Supervisor
Basic Insurance Course II
CISR Course
LICENSE
Property/Casualty
Contact this candidate