Customer Service Sales

GUY ADAM RUMPLIK

980-***-**** - **********@***.***

**** **** ******* **. - *********, NC. 28213 - US

GENERAL INFORMATION

Location:

CHARLOTTE, NC

Ideal job title

STORE MANAGER

PROFESSIONAL OVERVIEW

Retail store manager with a career path in consumable hard and soft line products. Track record

of consistently meeting and exceeding customer expectations and company goals. Core

competencies include customer relations, employee supervision, training, operations, sales

promotions, and P&L accountability.Responsible for every phase day-to-day store

operations.Established sales goals, managed budgets and devised sales forecasts. Responsible

for personnel management, merchandise selection and presentation and store operations

management professional with a record of success directing broad areas of sales, general

management, and business operations within fast-paced, high-tech environments. Effective

inutilizing resources, improving processes, increasing quality, and reducing costs. Maintain a

well-honed ability to evaluate operational needs and implement strategies with profitable results.

EDUCATION

CERTIFICATIONS

GED, and Ashland University Preparatory Program Certificates

Ashland University Ashland, Ohio

1990 to 1991

IFI Certificate, Ashland, North Carolina

2004

Kenston High School in Business

Bainbridge, Ohio

1976 to 1980

TRAINING

P&L management, purchasing, procurement, retail operations

Technology microsoft word, microsoft excel, microsoft access,

windows 98, word processing, spreadsheets,

database management, business administration.

WORK EXPERIENCE

2001 2009 CHARLOTTE, NC

MANAGER / SPOTTER, DANDY AND AMERICAN DRY CLEANERS INC.

1995 2001 MENTOR, OHIO

STORE MANAGER, LEGEND DRY CLEANERS

1986 1995 SOLON, OHIO

STORE MANAGER, SOLON DRY CLEANERS INC.

SKILLS

*25 years of supervisory or leadership experience.

*PLC (Programmable Logic Control) experience.

*Experience in coaching, developing and training employees.

*Strong team building and problem solving skills.

*Excellent planning and organizational skills.

*Strong interpersonal skills and the ability to positively manage conflict.

*The ability to work cross-functionally to achieve beneficial change.

*Demonstrated analytical and systematic thinking skills.

*Strong knowledge of manufacturing operations with demonstrated experience.

*Transportation Planning and Logistics

SUMMARY OF RESPONSIBILITIES

Deliver excellent customer service and demonstrate a high degree of professionalism.

Assist in the recruitment and hiring of the most qualified applicants to meet the needs of

the front end. Train, coach and manage all cashiers in all front-end/customer service

policies and procedures, including new cashiers and cross training of other associates.

Make sure all front end associates are trained when needed. Supervise and schedule

cashiers and ensure compliance with payroll budgets. Be aware of all areas of possible

loss due to theft, fraud, and/or carelessness. Communicate all information to cashiers

regarding special promotions and sale items. Expedite front-end, direct the flow of

customers, and ensure that each customer receives outstanding customer service by

providing a friendly environment. Ensure that all transactions that affect the store

inventory are processed accurately by auditing the Sales Exception Reports Ensure

validity of customer returns, check authorizations, voids, and discounts. Oversee

compliance of cashiers with established Company policies and standards, such as

safekeeping of Company funds and property, personnel practices, security, sales and

record-keeping procedures. Provide orderly maintenance of front-end equipment and

supplies. Solve problems that affect the service, efficiency, and productivity.

AREAS OF EXPERTISE

*Managed business operations, sales and general office management.

*Negotiated with suppliers, delivery and other operational concerns.

*Provided better customer service, concerning long-term relationships with the customer.

*Summarized statements and sales reports on a periodic basis.

*Plan and organize daily activities of business sales and support team.

*Recommend, motivate and improve performance of the sales team.

*Coordinated with different departments on budgets and preparation of financial reports.

*Assisted in finalization of monthly Profit and Loss statements.

*Administered correspondences and coordinated changes in business and operations.

*Managed and supervised the visual display and overall appearance of the store.

*Tracked profits and losses and oversaw production costs.

*Devised and established good marketing strategies to generate income.

*Managed and supervised the creation of store and visual displays.

ABOUT MYSELF

I`m energetic, friendly, and outspoken; productive, organizaed and efficient; realistic and

sensible; highly creative and not timid or afraid to try new things, honest and direct to the

point; quick decision maker, high self confidence with little fear of failure.

Contact this candidate