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Customer Service Quality Assurance

8844, United States
March 20, 2011

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** ********* ****

Hillsborough, NJ 08844

Phone: 908-***-****

Cell: 908-***-****


Supply Chain Professional with over twelve years of experience working with

both SAP and MRP systems in high technology, manufacturing environments.

Excellent technical and analytical skills with demonstrated record of

success in delivering results on time and within budget. A well rounded,

effective team member frequently selected for special project assignments.

Well organized and detail oriented, with excellent interpersonal and

communication skills.



January 2008 - November 2010

Production Planner/Buyer

Responsibilities included preparing weekly and long range production

schedules which also entailed purchasing and managing components. Worked

closely and coordinated efforts with Operations, Distribution Planning,

Logistics Centers, Demand Planning and Marketing to optimize production

plans relative for forecast and sales. Also supported Demand Planning in

reviewing daily sales activity for assigned brands in all Logistic Centers

and adjusted short term production schedules to minimize risk in service

issues. In addition, managed all new product developments for respective

product lines and acted as plant project leader for product changes and

squeeze savings initiatives. Also managed obsolescence for assigned brands

to minimize the financial exposure to the business caused by a change to an

existing product or discontinued product.

. Maintained master production schedule adherence and pack fill rate at

99.5% and above which exceeded the departmental goal.

. Took a lead role in using ERP system and to the fullest extent in

planning and trained team members that achieved gross margin

improvements by 20.8%. This included utilizing ABC classification for

finished goods, order quantities, safety stocks, day's forward

coverage, lead time, production rates and deployment/shipping times.

. Contributed to the plant's overall savings of $196,000 in freight

savings by shipping 50+ truckloads weekly direct to the customer in

one year.

. Made a significant contribution towards consistently maintaining

plant's days of inventory level at an average of 21.6% lower than the

inventory goal, which reduced capital and increased cash flow.


2001 - 2007

Senior Planning Analyst

Responsibilities included developing strategic production plans based on

historical buys, reoccurring buys and seasonality. Also responded to the

changing sales trends with demand planning while maintaining low excess

inventory levels. Planned, released and scheduled manufacturing orders for

production. Monitored and expedited part shortages, adjusted and

communicated production completion dates and created and maintained bill of

materials and routings. Other responsibilities included purchasing and

negotiating pricing for all key materials. In addition, also managed and

decided upon all air and ocean freights through the facility.

. Key member of team that implemented SAP to the Planning, Purchasing

and Quality Management departments and trained employees on the new

system ahead of schedule by 4 months.

. Maintained no less than a 98.5% customer service level every quarter

on in-stock SKU's that exceeded the quarterly departmental goals.

. Achieved 100% on-time on all launches, resulting in sales increases by

24.2% during the last 6 years.

. Key contributor in lowering obsolete inventory 5 years consecutively

which exceeded the annual departmental goals by 20.4%.


Page 2


2000 - 2001

Production Planner

Managed and maintained proper and cost efficient inventory levels of

industrial organic and non organic chemicals, paints and allied products at

customer terminals, with the objective of providing the highest level of

customer service at the least total cost. Ensured raw material fill

weights and days of supply met targeted requirements. Developed

environmental data studies for all three American plants on their annual

Greenhouse gas emissions.

. Ensured that forecasted requirements were met in all warehouses.

Reduced cross shipments and increased transfer weights, which

minimized costs in 2000 by 34.5%.

. Devised a twelve month rolling raw material plan to return surplus

pigments back to vendors, which contributed to a 22% cost savings in


. Created a database for all new products that had been incorporated

throughout all the North American plants.

. Trained all North American operation planners in Client Access.

. Commended by management for taking over all a colleague's purchasing

responsibilities while she was on medical leave.

L'OREAL USA, Piscataway, NJ

1996 - 2000

Packaging Supervisor

Supervised and coordinated the work of employees on the assembly lines.

Prepared work schedules, assigned jobs and oversaw the work product.

Ensured employees conformed to the established procedures and quality


. Designed and implemented training programs, which were utilized

throughout the operation.

. Established weekly communication meetings between union and non union

employees, which improved work morale.

. Met and exceeded monthly production schedules, resulting in management


Production Planner

Developed and executed daily, weekly and monthly detailed production

schedules. Released production orders to manufacturing. Coordinated

rework activities to support production.

. Member of team that delivered 50+ successful launches on-time and

shipped 99+% in full.

. Achieved consistent decrease in out-of-stocks an average of 40%


. Developed a program to globally correct MRP monthly vendor errors

which resulted in a 29.9% accuracy increase.

Quality Assurance Technologist

Developed analytical testing on the assembly lines. Conducted packaging

audits and assisted with product improvement input. Created supplier

business reviews to improve quality performance.

. Team member who led the successful development and implementation of


. Recognized by management for consistently meeting and exceeding all

departmental quotas and quality control requirements.


1994 - 1996

Environmental Engineer

Mandated treatment and disposal sites for both hazardous and non hazardous

wastes. Authorized quality assurance and created waste profile sheets for

all inbound material.

. Developed and implemented training and education programs related to

safety methods, risk analysis, OSHA required topics, hazardous waste

management, environmental programs and spill response, which resulted

in a record breaking days without accidents.

. Demonstrated leadership in challenging safe practices at outdoor

treatment facility.


Bachelor of Science, New Jersey Institute of Technology, Newark, NJ

Major: Environmental Science and Engineering


SAP, MRP, JD Edwards, LMS, Microsoft Office, Microsoft Outlook, Lotus

Notes, Client Access

OSHA 29 CRF 1910.120 - 40 Hour Hazardous Material Worker

Certified ISO 9002 Auditor

APICS - Basics of Supply Chain Management

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