Customer Service Representative

Cassie

J. Houchin

PO Box **** El Granada, CA ***18 650-***-****

******.*******@*****.***

Career Objective

To obtain a position with assisting in internal organizational matters

Education

University of California at Santa Cruz

2003 - 2008 Bachelor of Arts Degree - Philosophy

Employment

Bank of America (Menlo Park)

July 2010 - Present

. Teller

-Process transactions including deposits, withdrawals, payments

and transfers

-Extensive cash handling and balancing

-Prepare paperwork for courier pick-up

-Open and close banking center

Seattle's Best Coffee (San Mateo)

June 2009 - April 2010

. Barista, Trainer

- Trained new-hires

Certified Trainer (August 2009)

- Prepared caf drinks & food

- Inventoried and ordered dairy products and caf supplies

weekly

Coastside Photography (Half Moon Bay)

January 2009 - June 2009

. Assistant

- Managed the studio

prepared marketing, scheduled appointments, sorted mail, answered

phones

- Assisted on-location photo shoots

- Digitally re-touched photos

- Mat and framed canvas portraits

Borders Books

July 2006 - January 2009

. Kids' Clerk, Bookseller

Borders Books & Music (San Mateo)

- Managed Children's Section

merchandised, refreshed and organized displays

- Customer service

point-of-sale transactions, in store sales, on the phone assistance

. Bookseller

Borders Express (Capitola)

Managed special orders

Customer service

A Festive Affair Party Rental (Santa Cruz)

October 2005 - May 2006

. Customer Service Representative

- Designer

assisted clients with choice of linens, silverware, tables and chairs

for special occasions

- Executed all aspects of customer orders

Additional Skills

Clerical: 90 WPM, 10-key, filing

Customer Service: 5+ years of service experience with a varied

customer base

Computer: PC and Mac proficient, Microsoft Office, basic Photoshop CS3

Contact this candidate