Project Manager Management
Resume:
K. Eileen Tensley
Landover, MD ****5
abhp1m@r.postjobfree.com
SUMMARY
An accomplished Senior Technical Writer with over 11 years of comprehensive
experience with Fortune 500 companies, Government contracts, Small and
Large business industries. Detail-oriented, well organized, sharp minded a
highly competent technical writer as well as business analytics, policies,
procedures and processes. Understanding, innovative creative individual,
who has an excellent sense of teamwork to get results by instilling
commitment, trust, fairness and confidence; Experience in:
. Business Analysis
. Knowledge of ITIL standards
. Proposal Coordination
. Certification and Accreditation
. Auditing and Compliance
PROFESSIONAL EXPERIENCE
Verizon, Silver Spring, MD 2012-12/2014
Documentation Manager-Sr. Technical Writer
Manage documentation projects for the Managed Security Services Compliance
division of Verizon Business within the security guidelines of the company.
The projects include creating, editing and providing procedures, policies,
manuals and audit evidence.
. Managed and tracked audit evidence and documentation for ISO 9000 and
27k, COBIT, FISMA, Webtrust, Cybertrust, HIPAA and PCI Audits that
resulted in successful certifications
. Streamlined all documentation according to the standards such as ISO 9000
and 27k, COBIT, NIST and PCI that allowed the team to easily match up the
requirements for each audit/certification and accreditation efforts
. Provided NIST control evaluation, explanation, evidence and expertise
with the comparison and breakdown as it relates to certification and
accreditation security packages
. Managed the Document Change Control Board (DCCB) procedures and change
requests
. Created a Sharepoint Repository for the division that resulted in
successful retrieval of procedures, policies and manuals for audits or
new employees
. Updated the Wiki that contained technical content such as procedures,
processes and diagrams; Created project plans to manage metrics for
documentation projects
. Created and Uploaded over 100 documents to the VZK database for a system
transition
. As a Admin of the VZK provided training to all 100 plus employees on the
procedures/policies for the document content management database (VZK)
. Successfully prepared various templates, procedures, user manuals,
security manuals and policies and archive inactive records in accordance
with the records retention schedule
Mil Corporation (Department of Commerce), Washington, DC 2009-2012
Business Analyst-Senior Technical Writer
As a Business Analyst responsible for researching and analyzing the
business needs of the client to identify business problems and propose
unique solutions. Performing the technical writer role I designed,
maintained and edited various types of technical documentation.
. Formulated business, user and functional requirements to include user
manuals, handbooks, guides, policies and procedures; Strategically
created help topics, templates for system documentation, announcements,
press releases, publications and brochures for online demos; Successfully
implemented and managed a change/release management process that shaped a
Change Request Board
Keshia Tensley
Page 2
Worldwide Information Network Systems, Lanham, MD 2009-2009
Proposal Project Manager
Managed the proposal development projects for a technology industry; Meet
specifications outlined in the Request for Proposals (RFP), Request for
Quote (RFQ) or Task Orders (TO) for several government agencies such as
GSA, DHS, VA, COMMERCE, DOJ and DOT to include maintaining a pipeline of
future opportunities.
. Assisted with the creation and distribution of marketing materials such
as monthly newsletter, brochures, company flyers, press release packages.
. Participated in creating the technical management editing of various
proposals with an end result of new procurements; Evaluated and presented
past performance summaries and resumes to ensure that they are
comprehensible, organized, concise, persuasive, and compliant and meet
internal and external deadlines on a consistent arrangement
Hardie Industries Inc, Washington, DC 2008-2009
Proposal Project Manager
Managed proposal/grant development projects for a construction industry;
Outlined in the Request for Proposals (RFP), Request for Information (RFI),
Request for Qualifications (RFQ), federal funded Grants from several
agencies such as General Services Administration (GSA), Public Schools,
NOAA, U.S. Army, FBI, U.S. Navy, United States Coast Guard, Homeland
Security and other commercial and government agencies.
. Developed proposal/grant outlines, compliance matrix, graphics, charts
and proposal schedules; created and maintained proposal library-both hard
copy and electronic. Created SOW and bid packages for subcontractors for
Invitation to Bid. Successfully won procurement opportunities
Quality One Communications (Unisys), Reston, VA 2007-2008
Senior Technical Writer
Applied an expertise to interview SMEs and conduct research necessary to
produce accurate, comprehensive technical documentation used for manuals,
guides and proposals within the Unisys environment.
. Demonstrated innovative ways to support the technical staff during the
proposal effort as they continued to support their clients. Contributed
to a procurement valuing over 100 million dollar award.
. Wrote user guides, manuals, templates to include the Asset Change
Management Technical manual. Reviewed sections of the proposal, provided
comments for improvement, and coordinated flow of information between
multiple contributors to maintain consistency.
. Performed desktop publishing/editing in a multi-column format with
various sized and types of graphics (.jpg, .pdf, .ai, .ppt, text boxes,
tables, etc.). Worked with engineers, analysts, and other subject matter
experts through interviews or extrapolation of existing material to
write, edit, and produce technical content.
. Worked closely with team members and teaming partners to ensure that high
quality proposal responses were completed on time. Produce PowerPoint
presentations for the Business Development Department and Operations
personnel following the same requirements as for RFPs; provided guidance
and direction in the areas of document quality, format, and style to
ensure adherence to specifications.
. Assisted project management team with monitoring and reporting on project
and process activities and status. Participated in corporate process
improvement initiatives;
. Organized executive level meetings, maintained work breakdown structure
charts, teaming matrices, and internal and external SharePoint portals.
Keshia Tensley
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Sapphire Technologies (Navy Bethesda Medical Center), Bethesda, MD 2007-
2007
Senior Technical Writer
Maintained and updated system technical reference documents, user manuals,
training guides, network diagrams, and life cycle process documents;
documented and tracked system change management requests, feasibility
studies, and business analysis and test plans.
. Conducted several interviews for documentation for a highly confidential
HIV system where I possessed confidentiality towards the client
. Managed projects utilizing the SharePoint Portal for archives and in-use
project sites such as Risk Management, Action Items Management, and
Requirements Management.
Turner Consulting Group (Department of Justice), Washington, DC 2006-
2007
Senior Technical Writer
Reviewed and analyzed business systems and user needs requirements and led
documentation development and compiled the results into a traceability
matrix; participated in design, peer reviews, and Certification and
Accredited processes.
. Ensured delivery of an exemplary written product and identified potential
new work with Business Development staff to obtain new clients.
Maintained all task responsibilities and reported any changes or
suggestion in compliance with Department of Justice regulations and
codes, and company policy and procedures.
. Interacted with the customer and project managers; led documentation
development; ensured delivery of an exemplary written product; worked
with and communicated effectively work with TCG team and clients to
define business activities; communicated with project staff and clients;
demonstrated excellent grammar and spelling in all written communication;
demonstrated a wide degree of creativity and latitude; ensured that the
quality and productivity standards were maintained; identified all task
responsibilities and reported any changes or suggestion in compliance
with Department of Justice regulations and codes, and company policy and
procedures.
. Participated in contract negotiations where necessary; Identified
opportunities and pitfalls; negotiated requirements between technologists
and clients; interviewed Technical Lead, Business Analyst, Testers, DBAs,
Graphic Designers and programmers to create requirement documents and
project documentation; worked with clients to create requirements
documents; identified potential new work and assisted Business
Development staff to obtain new clients.
MSRB, Arlington, VA 2006-2006
Senior Technical Writer
Developed documentation, performed business requirements analysis, change
management for the software, process charts, and network diagrams;
implemented and revised the all guides and manuals; tested the material
against the actual equipment or software; communicated with subject matter
experts to complete the Software Development Life Cycle.
Halliburton/KBR, Arlington, VA 2005-2006
Special Assistant to VP/Subcontractor Assistant
Supported Global Director and Organizational Director by completing expense
reports, organizational charts, Visio charts, project plans weekly reports,
filing, and travel arrangements. Assisted subcontractor and procurement
support for new business development and created solicitations, evaluated
proposals and qualified and selected sources for awards.
Keshia Tensley
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SI International (Office of the Comptroller of the Currency), Washington,
DC 2005-2005
Project Administrator
Provided contract support that included task assignments, which were in
accordance with the written deliverables and system requirements.
Technology Team, Alexandria, VA 2005-2005
Technical Writer
Developed system development life cycle (SDLC) documentation and standard
operating procedures for a web-based GIFTS software package (COTS product)
utilizing Camstasia Studio.
RCI (U.S. Postal Service), Merrifield, VA 2004-2005
Technical Writer
Provided technical writing services in support of the preparation and
maintenance engineering of Technical Data Packages that are used for
competitive procurement and logistical support of Postal Equipment; managed
manuals, processes, procedures, and high-level presentations.
XTRIA (Drug Enforcement Agency), Chantilly, VA 2002-2004
Technical Writer-Technical Trainer
Successfully led technical team in design and testing documentation for the
use of Smart Cards and PKI technology; Created course content and develop
courseware training materials; provided various contract management;
Supervised training sessions
EDUCATION / TRAINING
Masters Degree, Business Administration/Marketing
University of Phoenix, Phoenix Arizona
Bachelor of Science, Computer Networking
Strayer University, Arlington, Virginia
SKILLS - TOOLS
. Software: MS Office Packages and Adobe Products
. Capturing tools such as Snag-It & Camtasia Studio
. Document Content Management tools: Microsoft Share Point, CRM, VZK
. Software lifecycle development /CM/CA tools: Remedy (Change
Management)
. Standards: ISO 9000- 27000, COBIT 5, ITIL, NIST 800-53, Payment
Card Industry Data Security Standard (PCI), FISMA, Webtrust,
Cybertrust
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