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Customer Service Manager

Riverdale, Georgia, 30296, United States
March 01, 2011

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Kecia McCrae

**** ****** ******* *****

Riverdale, GA 30296

678-***-**** - Cell


A future with an rewarding company which would utilize my abilities and experience to the fullest

potential while continuing to grow in knowledge and skills.


Education: 1991 - 1993 St. Petersburg Jr. College St. Petersburg, FL GPA: 3.0

Business Management - continuing education - Business Development Diploma

Training: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Word Perfect, Word Processing,

Typing Speed 95 wpm, Ten Key by Touch, MS-DOS, Comfortable with all usual office equipment.

Strengths: Proficient in complex clerical, administrative, and general office skills. Ability to

analyze, summarize data necessary to achieve quality work. Communicate effectively with people of

diverse backgrounds and levels of sophistication. Excellent verbal, and written communication skills.

Comfortable in a fast pace environment; Ability to work unsupervised, with expertise in Management,

Customer Call Center.

Achievement: Retail sales with Burdines and Kmart. 1990-1993 received Quality Customer Service

Award from Kmart. Volunteered for the St. Petersburg Police Department; June 1998 – May 1999.

Mentored elementary school kids from August 1998 - June 1999.


3/2007 – Present

Builders Insurance Group Atlanta, GA

Technical Underwriter Assistant

Kecia McCrae

Rate, underwrite, and issued Workers Compensation, General Liability, and Builders Risk policies.

Order Loss Runs.

Answer Agent and Insured’s inquiries.

Run Late Renewal Roll Reporting.

Run 75% and Full Loss Ratio Reporting.

1/2001 – 2/2007

Infinity Insurance Company Alpharetta, GA

Personal Auto Underwriter

Responsible for underwriting, binding coverage, pricing, servicing accounts.

Order & process MVR, clues, daily, weekly renewals, & insurance reporting.

Process and quoted manual endorsements.

Process and perform agent of record changes.

Work directly with agents in re-evaluating risks.

Utilize underwriting guidelines and rating procedures mandated by each state.

Assist customer service in handling busy inbound phone inquiries.

Recognized by management for a positive attitude; willingness to go beyond the

requirements of my job.

Received Star Recognition Award: For Outstanding Customer Service.

10/1995 – 12/2000

SRH & Associates, Inc. St. Petersburg, FL

Office Manager

Review loan applications and financial statements before approving auto loans.

Order credit report, auto titles, auto appraisal reports to ensure compliance with company guidelines.

Responsible for collection of receivables; running various loss reports; and other financial reports.

The company managed over 150 clients.


Roehrig, MacDuff & Assoc., St. Petersburg, FL

Assistant Commercial Underwriter

Worked directly with more than 200 active agents handling new business, renewals, and service issues.

Provided competitive quotes: for ACLF, inland marines, commercial property, and casualty, general

liability, auto, and umbrella policies.

Kecia McCrae

6066 Camden Forrest Drive

Riverdale, GA 30296


Kecia McCrae

December 30, 2012

Dear Hiring Manager,

I am writing to you in response to your position to which you so described and would like to be

considered for the position. I feel that your company would be a place where I could grow and be an

asset while utilizing my talents and expertise. Please review the enclosed resume. I feel I am well

equipped to satisfy the needs of this position and would appreciate the opportunity to be interviewed at

any time that is convenient to you.


Kecia McCrae

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