Customer Service Manager
Resume:
Kecia McCrae
Riverdale, GA 30296
678-***-**** - Cell
*****@****.***
OBJECTIVE
A future with an rewarding company which would utilize my abilities and experience to the fullest
potential while continuing to grow in knowledge and skills.
SUMMARY OF QUALIFICATIONS
Education: 1991 - 1993 St. Petersburg Jr. College St. Petersburg, FL GPA: 3.0
Business Management - continuing education - Business Development Diploma
Training: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Word Perfect, Word Processing,
Typing Speed 95 wpm, Ten Key by Touch, MS-DOS, Comfortable with all usual office equipment.
Strengths: Proficient in complex clerical, administrative, and general office skills. Ability to
analyze, summarize data necessary to achieve quality work. Communicate effectively with people of
diverse backgrounds and levels of sophistication. Excellent verbal, and written communication skills.
Comfortable in a fast pace environment; Ability to work unsupervised, with expertise in Management,
Customer Call Center.
Achievement: Retail sales with Burdines and Kmart. 1990-1993 received Quality Customer Service
Award from Kmart. Volunteered for the St. Petersburg Police Department; June 1998 – May 1999.
Mentored elementary school kids from August 1998 - June 1999.
PROFESSIONAL EXPERIENCE
3/2007 – Present
Builders Insurance Group Atlanta, GA
Technical Underwriter Assistant
Kecia McCrae
Rate, underwrite, and issued Workers Compensation, General Liability, and Builders Risk policies.
Order Loss Runs.
Answer Agent and Insured’s inquiries.
Run Late Renewal Roll Reporting.
Run 75% and Full Loss Ratio Reporting.
1/2001 – 2/2007
Infinity Insurance Company Alpharetta, GA
Personal Auto Underwriter
Responsible for underwriting, binding coverage, pricing, servicing accounts.
Order & process MVR, clues, daily, weekly renewals, & insurance reporting.
Process and quoted manual endorsements.
Process and perform agent of record changes.
Work directly with agents in re-evaluating risks.
Utilize underwriting guidelines and rating procedures mandated by each state.
Assist customer service in handling busy inbound phone inquiries.
Recognized by management for a positive attitude; willingness to go beyond the
requirements of my job.
Received Star Recognition Award: For Outstanding Customer Service.
10/1995 – 12/2000
SRH & Associates, Inc. St. Petersburg, FL
Office Manager
Review loan applications and financial statements before approving auto loans.
Order credit report, auto titles, auto appraisal reports to ensure compliance with company guidelines.
Responsible for collection of receivables; running various loss reports; and other financial reports.
The company managed over 150 clients.
5/1993–10/1995
Roehrig, MacDuff & Assoc., St. Petersburg, FL
Assistant Commercial Underwriter
Worked directly with more than 200 active agents handling new business, renewals, and service issues.
Provided competitive quotes: for ACLF, inland marines, commercial property, and casualty, general
liability, auto, and umbrella policies.
Kecia McCrae
6066 Camden Forrest Drive
Riverdale, GA 30296
Kecia McCrae
December 30, 2012
Dear Hiring Manager,
I am writing to you in response to your position to which you so described and would like to be
considered for the position. I feel that your company would be a place where I could grow and be an
asset while utilizing my talents and expertise. Please review the enclosed resume. I feel I am well
equipped to satisfy the needs of this position and would appreciate the opportunity to be interviewed at
any time that is convenient to you.
Sincerely,
Kecia McCrae
Contact this candidate