Manager Years Experience

Gail L. Tolliver

**** * **** ****** ( Milwaukee, WI 53216 ( 414-***-**** (

****.********@*****.***

Candidate Profile

_____________________________________________________________________

Goal orientation professional with 20 years experience in the collections

field. Strong oral and written communicator, effective in handling

sensitive, confidential records and accurate in producing timely, legal

documents with strong attention to detail. Experience with training and

metoring staff. Compliant with procedural, state, and federal laws.

Education___________________________________________________________________

_________

Bryant Stratton College Wauwatosa, WI April 2009

Associate Degree - Paralegal Studies

Skills

&Knowledge_______________________________________________________________

Prepare legal & court Hiring & Training of staff Commercial Legal

documents including Prepare summations Software 7.3

filing garnishments Legal terminology & codes You've Got Claims

small and large claims. Perform within legal & Westlaw

Knowledge of bankruptcy ethical boundaries Electronic skip

chapter 7, 13 and 128 Maintain client files tracing

Facilitate collections Electric downloading of Microsoft

by negotiating payment files Word,Perfect,Word,Exc

plans el, Outlook and

FDCPA Training knowledge of

PowerPoint .

Employment History

__________________________________________________________________

Case Law Firm, S.C. Milwaukee, WI 2004 - Present

Collection,Office and Compliance Manager

. Case load of 75 clients with multiple entities

. Works closely with in-house legal staff with retainers and filing of

judgments

. Track record of development and knowledge of collection functions

. Coordinate and manages policy and procedure agreements on clients

. Creates monthly exception reports and reconciliation reports

. Oversees filing, production, garnishments and collections departments

. Conducts client audits to ensure compliance

. Responds to escalated phone calls from legal entities and other third

parties

. Manages a staff of 12 employees, responsible for HR duties of the firm

Rausch, Sturm, Israel and Hornik, S.C. Milwaukee, WI 1994-2004

Client Services Manager

. Hired originally in collections and promoted multiple times throughout

10 year period

. Supervised 25 employees in various department (filing, production and

collections)

. Maintained policy and procedures for all clients

. Created monthly exception and reconciliation reports

. Scheduled small and large claims for various county's

Payco G.A.C. Milwaukee, W 1990-1994

Pre-Claims Assistant

. Responsible for tracking clients with delinquent student loans

. Used skip tracing and PACS computer system to locate clients

. Performed extensive work with the government guarantor

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