Customer Service Representative

Candice Messina

****************@*****.***

*** ** ** ** ****: 954-***-****

Oakland Park FL, 33309 Secondary: 954-***-****

Dedicated customer service representative with 5 years of experience in help customers

with different services from deliveries to inspections to setting up service for their product

they bought.

Respected in making sure to see customers are satisfied; made sure product was recovered

if needed, inspected their product if they asked me to, called customers/showrooms in a

timely manner, help the drivers when they were at the customers home and help them

inspect their product when they choose to come in and look at it before delivery.

Areas of Expertise

Customer Service Dispatching Training

Representative Building & Maintaining Reports In & Outbound calls

Complaint Handling & Route View (software)

Resolution

Customer Inspection

Professional Experience

07/2010 to 02/2011

WIS International – Lowell, Ma

I started out as an IS doing inventory at different jobs sites that I was scheduled to do. I then

started driving for the company to different places that we were scheduled to work. Come

January I started working as a supervisor running crews at different job sites, and also, I started

running stores for the company. I ran mostly clothing stores. I know the software used to log

and submit information needed.

Baer’s Furniture Pompano Beach, FL 12/2005 to 02/2011

I started working on outbound calls and move on to inbound calls. I can make roughly 300 calls in an eight hour period. Then I

moved on to dispatching on top of making the calls. Eventually, I was also inspecting furniture, building and maintaining reports on

showrooms and drivers, being the going between, between customers and showrooms, and also communicated via e mail as well.

Education and Training

American Intercontinental University –Hoffman Estates, IL 03/08 to 11/08

Concentration in Business

Graduated with honors with a 3.98 GPA

Also graduated with my AA in Business

08/2003 to 2006

Broward Community College Coconut Creek, FL

Concentration in computers and networking

Took: A+ (computer software & hardware), Programming, Network+, and Network Security

Contact this candidate