Customer Service Sales

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S A P N A PAT E L

OBJECTIVE

Dedicated, achievement- driven, recent graduate, offering experience and self-directed positions

requiring savvy business knowledge, financial accuracy and administrative abilities. Seeking an

opportunity to apply proven interpersonal skills and multi-tasking abilities in a financial

environment.

S UMMARY OF QUALIFICATIONS

Adept at managing all phases of a project, from needs assessment through

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implementation

Proven track record of completing research, reporting and information management

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within demanding time frames

Highly skilled in customer service and satisfaction, in conjunction with maintaining the

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highest level of confidentiality

Familiarity with statistical and analytical software packages including SPSS and STATA

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Skilled bilingual leader with remarkable ability to synthesize and analyze complex

Ÿ

information, along with strong attention to detail, ownership and reliability

EMPLOYMENT

BJN’B, Llc Hospitality Management, Columbus, OH

2001- Present

Financial Marketing Assistant

Assisted owners in marketing, accounting and customer service departments. Maintained all

financial records for all properties using QuickBooks. Researched and analyzed financial liability

for all newly acquired properties. Developed marketing strategies including brochures and

securing advertisement space.

4SB Catering, Columbus, OH 2010- Present

Marketing Director

Researching and recruiting new clients . Developed pricing strategies to maximize profitability.

Designed and created company logo. Maintaining and promoting customer and community

relations. Managing the advertising the promotional efforts of the company, including print and

online advertising, event planning, and direct marketing.

OSU Transportation and Parking, Columbus, OH Mar 2008 - Sept 2008

Customer Service Representative

Maintained customer satisfaction by handling customer complaints and transactions. Generating

new and repeat sales by providing product and technical information in a timely manner.

Assisted with daily operations including answering phones, receiving invoices and other

secretarial duties.

CVS/ Pharmacy, Bellefontaine, OH 2003-2004

Sales Clerk

Conduct sales of merchandise to clients and visitors involving high volumes of retail financial

transactions. Assist in researching, selecting, ordering and marketing merchandise. Contributed

to developing promotional materials and prepared daily deposits, financial statements and other

routine reports as required.

EDUCATION

The Ohio State University, Columbus, OH

Bachelor of Arts in Economics with a minor in Business, (2010)

SPECIAL SKILLS

General Specialties

Other Languages: Hindi, Gujrati

WPM: 60

Computer Based

Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Access, Publisher); Windows and

Mac OS; Internet Research; SPSS, STATA, Quickbooks

Contact this candidate