Customer Service Manager
Resume:
Kimberly Anderson
Henderson, NV 89052
*************@*****.***
OBJECTIVE
To find a job that will utilize my current skills as well as help me to further develop and acquire new abilities.
PROFESSIONAL EXPERIENCE
ControlWorks, Inc. September 2008 – March 2009
Las Vegas, NV 89148
Maintain forms, Pay Applications, Invoices, filing systems and recording procedures related to
the Installation and service departments. Prepare OCIP and LEED paperwork. Perform material
tracking, inventory and delivery. Reconcile with equipment orders. Prepare, and file job and
contract daily records and correspondence paperwork. Prepare electronic purchase order request
for goods and services. Maintain adequate office supplies and inventories. Weekly time
reporting and Labor and Expense input. Manage Spot, Small jobs daily progress and reporting.
Involved in safety on the jobsite and running weekly Toolbox meetings.
George M. Rogers, Architect March 2004 – March 2005
Las Vegas, NV 89117
Office Manager/Administrative Assistant: Managed entire office, which included, bookkeeping,
answering phones and documentation for projects. Worked hand in hand with owner as well as
supported other office personnel. Skills included: answering multi-line phones, filing, invoicing,
correspondence, Quickbooks, and ordering supplies.
Desert Plumbing & Heating Co, Inc. March 2003 – March 2004
Las Vegas, NV 89118
Receptionist: Answer phones, order supplies, prepare and track permits, prepare and track
contracts, computer skills, and office duties.
Family Care Chiropractic September 2002 – March 2003
Las Vegas, NV 89117
Office Manager/Receptionist: Answer phones, insurance verification, billing, bookkeeping,
fundraising, customer service, accounting, and marketing.
24 Hour Fitness May 1996 – June 1999
Henderson, NV 89014
Front Desk Supervisor: scheduling, training, hiring, enforcing policies and procedures, meetings,
bookkeeping, ordering supplies, computer skills, accounting, membership sales, and training for
customer service manager.
EDUCATION
The Art Institute of Las Vegas July, 2003-July, 2004
Las Vegas, NV
Pursuing a degree in Interior Design.
University of Phoenix March, 2002-June 2003
Las Vegas, NV
Studies in Business Management/Administration.
University of Las Vegas, Nevada May 1994 – January 1995
Las Vegas, NV
Undeclared Major
SKILLS
Proficient with Microsoft Word, Excel, Outlook, Power Point, Quick books, Quicken,
Photoshop, Autocad
Operating multi-lines phone system
Strong organizational skills
Strong customer service skills
Ability to multi task and work independently as well as in a team setting
REFERENCES
Furnished upon request.
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