Project Manager Quality Assurance

CYNTHIA PORTER

**** ******* ****** #** ****** City, CA 90232 310-***-****

*******@*******.***

SUMMARY OF SKILLS

Experienced Manager with extensive background in the public and private

sectors. Expertise as a Project Manager, Budget Analyst and Government

Liaison.

WORK EXPERIENCE

Department of Homeland Security/ICE 10/09-

Present

Legal Assistant

. 1 of 8 DHS/ICE employees chosen nationwide for Aspiring Leader

Program.

. Use automated legal databases to conduct FBI background tracking,

which include: NFTS, EOIR, CIS, GEMS, etc.

. Conduct database queries for FBI Name Checks, Fingerprinting and CLETS

Checks, etc.

. Maintain Timesheet database.

. Train Student Temporary Employees.

. Research legal documents, publications, legislation and case

materials for information on asylum cases

. Prepare correspondence, forms, reports and legal documents.

(. Organize legal files and documents for review for judges and

attorneys for daily court

hearings.

. Perform technical and administrative duties to manage court cases.

( Process and prepare legal documents and forms.

. Provide routine information and assistance to individuals.

Nielsen Entertainment 8/03-10/09

Quality Assurance Representative

. Top producer for 3 years.

. Supervised and trained 12 employees.

. Increased number of monitoring sessions by 10%.

. Provided guidance on policies, procedures and position classification

standards.

. Evaluated positions by collecting position descriptions.

. Reviewed resumes for prospective employees.

. Entered time and attendance for Validations Department.

. Participated in weekly calibration sessions to assess effectiveness of

current SOPs and feedback techniques.

. Prioritized responsibilities to meet daily goals and objectives.

. Participated with development of updated metrics and monitoring forms

for efficiency and quality measurements.

. Monitored telephone interviewers and outside vendors' telephone calls

and review for quality

. assurance.

. Provided constructive feedback to people of diverse backgrounds,

tabulated scores and recommend training needs.

. Compiled and tracked statistical information regarding movie going

awareness.

. Oversaw database, collected and prepared daily and monthly reports for

internal and external dissemination.

EDUCATION

B.A., Sociology, University of California, Los Angeles

Graduate School Leadership and Development Program

Aspiring Leaders Program, Graduated, June 2010

AWARDS

4 VNU/Nielsen Achievement Awards for Excellence

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