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Customer Service Manager

Dallas, Texas, 75216, United States
March 28, 2011

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Sade Buchanan

**** ******* ***

Dallas, Tx. *****


Objective: To acquire a long-term position within a company that will value

attention to detail, teamwork, and good communication skills.

Long-Term Goals: Management with in a company that will allow me the

opportunity to continue to advance and accelerate my career.


A.Maceo Smith High School, Dallas, TX.

Graduate: 2004

Employment History:

ATI Technical Training Center, Dallas, TX.

Financial Aid Officer, 5/10-present

. Provide Financial Aid For New Students

. Assist Current Students

. Process Loans And Grants

Director of first impression, 3/09 to 5/10

. Welcoming guest

. Performing daily file audits on all new enrollments

. Answer phone inquiries from students, vendors, and prospects

. Submit daily reports and update records to reflect each reps daily


CITI Group, Irving, TX.

. Account Resolution Specialist, 6/08-11/08

. Set up repayment options

. Perform outbound calls

. Resolve delinquent accounts

Wal-Mart Supercenter, Dallas, TX.

. Customer Service Manager, 9/06-6/08

. Managed and oversaw 35+ cashiers

. Perform daily cash audits and cash pulls

. Coordinate schedules to reflect business need

Summary of Qualifications:

Microsoft Word, Microsoft Excel; Customer Service; Fax machine,Copy

machine, Filing; Organized; Data Entry; Multi-tasking; Dedicated;

Conscientious; Confidentiality; Detail-Oriented; Self-Starter;

Communicator; Problem Solver, Team Player.

Reference: Furnished upon request

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