Customer Service Manager

Jessica F. Phillips

***** ******* ****. ********, ** 24210

276-***-**** . ***********@*****.***

WORK EXPERIENCE

March 2011-Present Food City Pharmacy

Part-Time Pharmacist VA

. Float to various locations and dispense prescription medications,

provide patient counseling,

communicate with prescribers, and oversee pharmacy technicians.

May 2009-Feb 2010 Target Pharmacy

Pharmacy Manager Bristol, VA

. Dispense prescription medications, provide patient counseling, assist

in nonprescription

medication sales, promote pharmacy programs and incentives,

communicate with local

prescribers, oversee pharmacy technician, and educate

employees about pharmacy and

related health topics.

. Administer vaccinations, maintain the pharmacy's legal documents

and requirements, manage inventory, status monthly with store

manager, and hold responsibility for pharmacy performance.

Nov 2007-May 2009 Target Pharmacy

Executive Pharmacist Bristol, VA

. Dispense prescription medications, provide patient counseling on

prescription

and nonprescription medications, communicate with

physicians, oversee pharmacy

technicians, and aid in the management of prescription

and diabetic inventories.

. Educate customers and local prescribers about the pharmacy and

available programs.

July 2007-Oct 2007 Rite Aid Pharmacy

Staff Pharmacist Marion, VA

. Dispense prescription medications, provide patient counseling on

prescription

and nonprescription medications, communicate with

physicians, and oversee pharmacy

technicians.

Aug 2003-July 2007 Rite Aid Pharmacy

Pharmacy Intern Abingdon, VA

Winchester, VA

. Aid the pharmacist with data input, prescription dispensing,

customer service, operation of ScriptPro (Winchester location),

and communication with physicians.

May 2002-Aug 2003 Rite Aid Pharmacy

Certified Pharmacy Technician Abingdon, VA

. Aid the pharmacist with shelf stocking, inventory control, data

input, prescription dispensing, and customer service.

LICENSES AND CERTIFICATES

Jan 2011-Present National Society

of Health Coaches

Certified Health Coach

July 2007-Present Commonwealth of

Virginia

Pharmacist License

Nov 2005-Present American

Pharmacists Association

Pharmacy-Based Immunization Delivery

EDUCATION

Aug 2003-May 2007

Shenandoah University

Doctorate of Pharmacy Bernard J. Dunn School of Pharmacy

Winchester,

VA

Jan 2003-May 2003

Southwest Virginia Community College

Pre-pharmacy

Richlands, VA

Aug 2002-May 2003

Virginia Highlands Community College

Pre-pharmacy

Abingdon, VA

Aug 2000-Dec 2002 Emory & Henry

College

Pre-pharmacy

Emory, VA

PROFESSIONAL TRAINING

March 2007-April 2007 Academic Selective

Bernard J. Dunn School of Pharmacy

Winchester, VA

Gina Peacock, R.Ph., Ph.D.

. Assist professor in sterile compounding lab and present lecture

to students regarding ophthalmic preparations.

. Create and evaluate student assignments.

Jan 2007-Feb 2007 Community Clinical

Rotz Pharmacy

Winchester, VA

Amber Darr, Pharm.D.

. Receive oral prescriptions from physicians, compound

medications, discuss disease states with patients, and aid in

prescription dispensing.

. Aid in preparing orders for long term care facilities.

Oct 2006-Dec 2006 Ambulatory Care

Veterans Affairs Outpatient

Clinic

Stephens City, VA

Samia Farah, R.Ph.

. Assist pharmacist with anticoagulation clinic by monitoring

International Normalized Ratio (INR) and counseling patients

regarding warfarin use.

. Answer drug information questions and create presentation

regarding hyperlipidemia and appropriate treatment.

Sept 2006-Oct 2006 Institutional

Veterans Affairs Medical Center

Martinsburg, WV

Michael Evanko, P.D.

. Prepare intravenous medications, attend intensive care unit

medical rounds, counsel patients regarding discharge

medications, attend long term care interdisciplinary meetings,

and observe physician assistant with gastroenterology patients.

. Answer drug information questions, present journal club article,

and create presentation regarding macular degeneration and off-

label use of bevacizumab.

Aug 2006-Sept 2006 In-Patient Acute Care

Winchester Medical Center

Winchester, VA

Mitsi Lizer, Pharm.D.

. Work with behavioral health patients on medication use,

medication compliance, and adverse effects.

. Answer drug information questions, present journal club article,

create drug monograph, and present patient cases.

June 2006-July 2006 Drug Information

Bernard J. Dunn School of Pharmacy

Winchester, VA

Tom Ellington, Pharm.D.

. Answer drug information questions, present journal club

articles, create and present drug monograph, create medication

use evaluation, and compose drug information newsletter.

May 2006-June 2006 Community Clinical Selective

Family Drug Center

Lebanon, VA

Ralph Street, R.Ph.

. Receive oral prescriptions from physicians, transfer

prescriptions to other pharmacies, and aid in prescription

dispensing.

. Aid in preparing orders for adult care facility and substance

abuse facility.

PROFESSIONAL MEMBERSHIPS

2005-Present Rho Chi Society

2003-Present American Pharmacists Association

ORGANIZATIONAL ACTIVITIES

2005-2006 Kappa Epsilon

Vice President

2004-2005 Kappa Epsilon

New Member Coordinator

2004-Present Kappa Epsilon

Member

AWARDS AND HONORS

May 2007 Shenandoah University

Wolters Kluwer Award of Excellence in Clinical Communication

May 2005 Shenandoah University

Perrigo Award for Excellence in Nonprescription Medication Studies

May 2002 Emory & Henry College

Ray Spell Scholar

April 2001

Emory & Henry College

Outstanding First Year Chemistry Student Award

Aug 2000-Dec 2002 Emory & Henry

College

Creed Fulton Scholar

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