Customer Service Administrative Assistant

Objective

Administrative Assistant position utilizing my organizational, customer

service, communication, and project management skills, proven by over 15 +

years of successful professional employment.

Profile

Motivated & proactive business professional with talent for

resourefullness. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of confidentiality regarding human resource

documents and maintaining corporate policies and procedures. Flexible,

versatile, poised and competent working under pressure; thrive in

deadline-driven environments.

Skills Summary

Report Preparation Microsoft Suites Travel arrangements

Written Correspondence Customer Service Supervisory skills

Secret Security Minute Taking Front-Office Operations

Clearance

Professional Experience

administration: Reports/Presentations/TECHNOLOGY

PREPARE BOARD OF TRUSTEE REPORTS AND SUPERVISE DELIVERY OF CONFIDENTIAL

DOCUMENTS.

Prepare a variety of correspondence, reports, forms, requests to customers

and vendors.

Expert level written and verbal communication skills with strong attention

to detail.

Design various inter office informational documents for e-mail, mail box or

lunch room distribution.

Proficient in all applications of MS-Office including: Word, Excel,

PowerPoint and Outlook.

Mailing machines: Neopost IJ25, Hasler MJ220 & M5000, Pitney Bowes DM875.

HR programs: Time Clock Plus, Sage ABRA.

EMS - Event Management Systems for room reservations.

Schedule Outlook calendar for multiple departments.

Rapidly learn and master various computer programs.

Schedule conference calls.

EEO Reports, Vets100 & 100A, Affirmative Action Planning.

Customer Service

OVERSEE FRONT-DESK ON MULTI-LINE PHONE SYSTEM; GIVE ROUTINE AND NON-ROUTINE

INFORMATION, ANSWER QUESTIONS AND DIRECT CALLS AND VISITORS TO APPROPRIATE

PERSON OR OFFICE.

Receive and control mail, FedEx and UPS, routing them directly to the

appropriate person or office.

Utilize EMS program to schedule over 40 labs, seminar, conference and study

rooms for over 2,000 faculty and staff.

Develop and implement Access database to provide nutritional information

for incoming product inquiries from customers and vendors providing a 50%

increase in response time.

Establish and maintain excellent customer rapport with U.S. government

buyers.

Contracts manager liaison between departments to resolve day-to-day

internal operational problems.

Train customer service representatives on new products and product changes.

Professional Experience, continued

organization & supervision

MANAGE ALL ASPECTS OF DAY-TO-DAY OPERATIONS AND REPORT TO CHIEF OPERATIONS

OFFICER FOR PROFESSIONAL OFFICE OF OVER 75 EMPLOYEES.

Facility maintenance.

Arrange travel including air, hotel and ground transportation. Prepare

travel vouchers. Process reimbursement documentations.

Compliance with all HIPAA policies and procedures.

Organize and maintain files, records, manuals, handbooks, and other related

materials for C.O.O and HR manager.

Monitor and maintain mail room equipment.

Coordinate shipping, delivery, inspection documentation and tracking of

prototypes.

Order, organize and distribute office supplies. Maintain supply room.

Supervise maintenance staff.

Employment History:

11/2010 - Present PKMM Inc., 8329 W. Sunset Road, Las Vegas, NV, 89113

HR Specialist, Government contractor.

7/2010 -8/2010 Touro University, 874 American Pacific Drive,

Henderson, NV 89014

Temporary Position, Medical University.

6/2006 - 2/2010 Teachers Health Trust, 2950 E. Rochelle Ave., Las

Vegas, NV 89121

Executive Administrative Assistant,

Insurance company for teachers and support staff.

6/2001 - 4/2006 CPI Aerostructures, Inc., 60 Heartland Drive, Edgewood,

NY 11717

Contracts Assistant, Manufacturer of air

plane parts for U.S. government and private sectors.

10/1997 - 2/2001 Natural Organics, 548 Broadhollow Road, Melville, NY

11747

Customer Service/ Product Specialist,

National nutritional supplement manufacturer.

Awards

Above and Beyond Award - CPI Aerostructures, Inc. along with 50 shares of

CPI stock, 2005

Associations

AEAP - Association of Executive and Administrative Professionals

Volunteer

North Vista Hospital - Executive Offices

Education

New York Institute of Technology - central Islip, ny

BACHELOR OF PROFESSIONAL STUDIES HOSPITALITY MANAGEMENT, 1991

college of southern nevada - Las Vegas, nv

COMPREHENSIVE COMPUTER CONCEPTS 2008

university of Nevada - Las Vegas, nv

BUSINESS WRITING 2009

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