Customer Service Manager

MR. C. J. MADSEN

M: 682-***-**** Austin TX *****

Email: *******.****@*****.*** Portfolio: www.coroflot.com/cjmadsen

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TECHNICAL Can write, illustrate, and design technical documentation and

WRITER: instructional material.

SUMMARY: Twelve years experience writing academic, creative, technical,

and instructional documents with excellent control of verbal and

written communication

BA in English Literature with strong organizational, analytical,

and problem solving skills as well as a high attention to detail

Wrote online content to attract traffic and increase revenue for

Stayz.com.au

Teaching and management experience from work as a fifth grade

teacher and tutor

Visual art and teaching skills aid in creating highly accessible

and descriptive content

CG art published in 3D World Magazine

EDUCATION: Bachelor of Arts, English Literature & Composition 08/2004

University of North Texas

Minor: Secondary Education

GPA: 3.62 / 4.00, graduated cum laude

SKILLS: Writing, editing, proofreading, research

Analytical, technical, persuasive, nonfiction, fiction styles

Teaching, instructional design, conflict resolution, management

Verbal and written communication, customer service, time

management

Problem solving, mechanical aptitude, creativity, ingenuity

WORK HISTORY: Tutor 08/2010 - 01/2011

Self-Employed - Austin TX

Helped two second graders improve grades in reading, writing,

math, and spelling.

Nanny Manager (Live-In) 06/2008 - 12/2009

Self-Employed - Austin TX

Full charge of twin boys and household as both parents

worked/lived elsewhere Mon-Fri.

Web Content Writer 10/2007 - 01/2008

Fairfax Digital - Melbourne Australia

Wrote and edited content for Stayz.com.au, a website for booking

Australian holiday rental accommodations that receives an average

of 550,000 visitors monthly.

Researched and wrote copy for over fifty Australian travel

destinations increasing bookings in those areas as well as

rewriting previous content to attract more traffic.

Preformed search engine optimization, evaluated areas to

determine amount of content needed, and provided technical

support and customer service (phone and email based).

Nanny (Live-In) 06/2006 - 08/2007

Self-Employed - Boston MA

Teacher, Fifth Grade 07/2005 - 06/2006

Birdville Elementary - Fort Worth TX

Led the English Language Arts instruction for ninety-two students

(three sections) including one section of American History.

Improved reading comprehension and language skills for over 98%

of students who failed the district's reading benchmark test at

the start of the school year.

Implemented technology in the classroom with electronic quiz and

test databases, remote activated assessment software, and

Internet research.

Daily instruction and after school tutoring resulted in 22% of

students receiving commended performance on the Texas

standardized reading exam (TAKS).

Nanny (Live-In) 09/2004 - 06/2005

Self-Employed - Boston MA

Substitute Teacher 05/2004 - 09/2004

Birdville ISD - Fort Worth TX

Student Teacher 08/2003 - 05/2004

Smithfield Middle & Richland High School - Fort Worth TX

Teller 08/1999 - 09/2003

Bank of America - Fort Worth TX

PUBLICATIONS "Sic Transit Gloria." Literary/Fiction. In Progress.

& CURRENT "The Vespa." 3D World Magazine Nov. 2010: page 17.

WORK: "Angels Fall from Gasoline Rainbows: A Novel." Young Adult. 2004.

ASSOCIATIONS: Member, Society for Technical Communication 01/2011

Member, Grub Street, Inc. Writing Workshops 01/2007

COMPUTERS / SOFTWARE / HARDWARE / CG: ( Basic ( Intermediate ( Proficient

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( Mac/Windows OS ( MS Word ( ( 3DS Max ( Hardware/software

Photoshop installation

( FrameMaker ( InDesign ( ( ( Troubleshooting

Networking Internet/emai

l

( MS Office ( Maya ( ZBrush ( AutoCAD ( Architectural

Visualization

(JIRA (bug ( ( ( Vehicles ( Rendering /

tracking) Photorealism Texturing Compositing

( ( Modems ( Routers ( Portable ( Digital Photography

Scanners/Printers Media

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REFERENCES:

Supervising Teacher Employer

Angel Cox, 8th Grade English Teacher Dan Kahne, Professor of Chemistry and

Birdville Independent School District Chemical Biology

North Richland Hills, TX 76180-3443 Harvard University

Telephone: 817-***-**** Cambridge MA 02138

Email: *********@*********.***.**.** Telephone: 617-***-****

Email: ************@***.*******.***

Employer Writing Instructor

Garry Olney, Chief Operating Officer Lisa Borders, Author / Instructor at

Austin Regional Clinic Grub Street, Inc.

Austin TX 78746 Somerville MA 02143

Telephone: 512-***-**** Telephone: 671-***-****

Email: Website: www.lisaborders.com

*******@********************.*** Email: ****@***********.***

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