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Customer Service Sales

Location:
Encinitas, California, 92024, United States
Posted:
March 29, 2011

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Irene Suing

abhoym@r.postjobfree.com

Encinitas, California 92024 (303) ***-****

Accounting Professional

Dedicated individual offering a BS in Accounting with four years of hands-

on experience.

Accounts Payable KPI Account Analysis

Accounts Receivable Account Reconciliation General Ledger File

Accruals Aging Report Organization

Journal Entries Business Process Bookkeeping

Auditing Development/Documentation Invoicing/Client

Data Collection/Entry Billing

SAP ERP FICO/Reporting & BW, MS Excel (Functions, Macro, VLookUp, Chart,

Pivot Table, Formula), Access, Word, PowerPoint, Outlook, QuickBooks

Enterprise & Pro, FrontPage, Turbo Tax, NetSuite ERP System,, GoldMine &

OSCAR

Education & Training

Bachelor of Science in Accounting, Metropolitan State College, Denver, CO

05/2008

Member of Accounting Student Organization (ASO)

Computer Science, STI-College, Ormoc City, PH 03/1999

Experiences

Accountant (Contractor) Linear LLC, Carlsbad, CA 10/2010 - 03/2011

. Work with Maxcim System and MS Access.

. Use Pivot Table, VLookUp and other Advanced Excel functions for

reporting.

. Prepare and pay Sales and Use Tax for CA BOE and Out of State.

. Prepare and enter Journal Entry.

. Accruals

. Reconcile Payroll, Disbursements, Concentration, MT Express, WEMA

Accounts.

. Inter-Company Reconciliation.

. Research and resolve reconciling items on a monthly basis.

. Inter-Company Billing.

. Prepare Rollforward report.

. Rental Expense Year End Schedules

. Provide audit documents to Auditors

Accountant (Contractor) SDG&E /Sempra Energy (Apex Systems), San Diego, CA

12/2009 - 09/2010

Primarily worked with account reconciliations, statistics, KPIs and vendor

account analysis for high volume A/P department.

. Worked with SAP ERP System & BW, generated query and prepared the

report.

. Used excel VLookUp, Pivot Table and other Advanced Excel functions.

. Worked with internal and external customers to provide assistance

related to accounting information and the processing of accounting

data.

. Communicated with Purchasing Group to resolved problem invoice(s).

. Reviewed General Ledger activity.

. Researched and resolved problem invoices. Researched and corrected

account discrepancies.

. Audited processor invoice reversals.

. Performed account analysis and account reconciliation for month end

and quarter end including general ledger accounts.

. Researched and resolved any reconciling items on a monthly basis.

. Recurring payments and issue monitoring.

. Gathered necessary documents and information to input accounting

data.

. Prepared journal entry for multiple accounting lines invoices and

uploaded into SAP system.

. Accruals

. Generated Aging Report

. Variance Analysis

. Audited and analyzed blocked invoices finding out issues and

discrepancies, notified PO owner and resolved issues..

. Implemented and prepared weekly statistics for inquiry line,

invoices, T&E and VFM.

. Prepared quarterly BE-125 Dept of Commerce Foreign Vendor Report.

Office Administrator (Temp-Contract), Colure Hair Care (HireGround), Vista,

CA 08/2009-11/2009

Performed accounting administrative activities required for corporate

office operations. These activities include: accounts receivable /

billing / collection, purchasing, order entry, order processing,

verification of job cost, phone coverage, and preparation of required

reports.

. Developed and managed multiple business process to help business

effeciency, Order Entry, New and Existing Account, Accounts

Receivable, Shipping, Returns and Purchasing Process.

. Worked with QuickBooks Enterprise Pro Software.

. Exported data into excel for personal generated report. Used macro,

pivot tables and formula.

. Updated customer's account profile. Assigned account numbers and

start date of customer.

. Answered incoming calls from customers, sales

representatives,vendors and marketing personnel.

. Accurately handled full cycle orders. Processed over 120 order and

over 20 check payments weekly. Communicated with sales

representatives and customers for order(s) questions and

confirmation.

. Entered and processed purchase orders and matched vendor's

invoices.

. Reviewed and verified job costs for accuracy, prepared and

mailed/emailed invoices.

. Performed collection calls, followed-up with issuficient funds

check and check not receive from UPS COD Remittance Statement.

. Provided customer service as well as answer questions in regards to

the customer's billing and invoice(s) concerns.

. Processed and printed label for daily shipment

. Reviewed and verifed COD payments and processed credit card

payments and created deposit slips.

. Managed and scheduled freight shipment. Created Bill of Lading.

. Matched packing slip received from the warehouse with the purchase

order on file. Posted Receipt items from matching PO and create

build of assembly.

. Daily build of assemby to all sale products with negative numbers

on item list.

. Run End of Day UPS report and matched with shipped orders

invoice(s). Matched UPS invoice receive with End of Day UPS report

on file.

. Prepared daily, weekly, and monthly reports for sales, semi-monthly

aging, new customer's report by rep.

. Performed semi-montly cycle inventory. Adjusted items according to

actual quantity on hand counts.

. Managed personnel file. Managed and Ordered Office supplies

. Requested signed resale certificate from the customer either via

the sales representative or directly from the customer for customer

file.

. Updated system Sales Tax by checking Board Of Equalization website.

. Called State/Federal authorities for business questions about

forms.

. Communicated with Vendors, Cutomers and internal staff on daily

basis.

. Submitted weekly timesheet for COO approval.

. Worked on different projects as needed such as auditing customer

and vendor database and using matching principles.

AR AP Specialist, PC Housing, San Diego, CA 02/2009-06/2009

Responsible for all Accounts Receivable for over 350 multiple property

rental units managed by the company. Performed Staff Accountant and

Accounts Payable duties.

. Processed over 250 Credit Card and Check Payments for

Accounts Receivables monthly and over 50 check payments

weekly.

. A P Entry and process check payment(s) for over 300 multiple

property units.

. Processed daily credit card settlement report.

. Applied check payments and deposit checks for over 300

customers.

. Managed the Accounts Receivable Collection Process.

. Reconciled Move-Out Statements for various rental properties.

. Posted General Ledger and Journal Entries.

. Bank Statement and Credit Card Statement and Accounts Payable

Reconciliations.

. Posted and Reconciling of Accounts Receivable and Accounts

Payable Accounts.

. Reconciled over 250 Utility Bills with the active units

monthly.

. Researched units to match with the utility bill.

. Worked with Oscar financial accounting software package.

. Worked on different projects as needed such as auditing

vendor databases and verifying accurate expense matching

principles.

. Provided W-9 documentation.

. Provided customer service as well as answer questions in

regards of the customer's billing and invoice(s) concerns.

. Prepared invoices and run daily and monthly batches to be

mailed to the clients.

. Generated Aging Report to keep up to date and mail past-due

invoices.

. Communicated with Vendors, Customers and internal staff on

daily basis.

. Gathered data and input into excel and use macro to set-up

the file.

Customer Service Rep. (Temp-Seasonal), ProFlowers (AppleOne), San Diego,

CA 02/2009-05/2009

Provided excellent customer service. Taking orders over the phone. Helped

the customer decide what to buy when internet was not accessible by

explaining what kind of products the company offers. Answer customer's

questions over the phone. Processed more than one order per customer and

contacted the customers either by email or phone when issues occurred with

the order such as shipping or address error and for order reprocessing.

AR AP Specialist, Procon (Accountemps, Inc.), San Diego, CA 09/ 2008-

12/2008

Provided accounting services for organizations on a temporary basis.

Prepared Accounts Payable and Accounts Receivable using their NetSuite ERP

System. Posted daily deposits, email statements, generated aging reports,

reviewed aging, and update receivables. Contacted customers to request

payment on past due balances.

. Managed A/P, A/R, invoicing, collections, data entry, and filing for

Procon (GPS tracking company).

. Bank and Accounts Payable reconciliation.

. Received comprehensive training and on-the-job experience in NetSuite

ERP System.

SAP Sub Contractor & Property Manager, Palomar Group, Ltd., Arvada, CO

05/2004-07/2008

. Assisted in SAP Vendor Master and Material Master setup during

implementation and support phases for ConAgra Foods and WhiteWave

Foods. Received corporate training for SAP Material Master and Vendor

Master configuration.

. Managed Accounts Receivable and Accounts Payable for rental properties

including invoicing, deposits, income tax preparation, and filing.

Additional Experience

Owner of Captured Moments Imagery, Encinitas, CA 01/2010- Present

Independent Referring Travel Agent (book travel), Encinitas, CA 01/2009-

Present

Independent Blog Advertiser (write paid reviews for various

websites),Encinitas, CA 02/2008- Present

Supervisor (supervised 20 data entry processors), Accu-Data, Ormoc City, Ph

08/1997 - 01/1999



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