HUMAN RESOURCES / CORPORATE TRAINING

Supervision ~ Business Management ~ Employee Relations ~

Coaching

Energetic, reliable and adaptable professional with a solid understanding

of human resources, business operations, and various corporate

environments. Proven abilities in creatively identifying methods for

improving staff productivity and organizational behavior. Recognized for

ability to incorporate innovative management techniques into a

multicultural workforce.

Results-oriented professional with excellent communication and

interpersonal skills. Accurately perform challenging tasks with precision

and attention to detail. Excel at organization and setting up new

procedures, trouble shooting and taking adverse situations and making them

positive.

Human Resource Management Recruiting

State / federal employment laws / Exempt & non-exempt level sourcing /

unemployment selection /

Compensation / policy interpretation / On-boarding / orientation / employee

safety & health relations /

Benefits administration / department Community relations / pre & post-hire

budget / assessments /

HRIMS / performance management Applicant tracking / per-hire cost

analysis

Training and Development Retention

Grant attainment / instructional system Retention strategy analysis / workforce

design / training surveys / case

Facilitation / organizational studies / development & implementation

development / of employee-

Quality improvement retention programs / union & non-union

relations

CORE PROFESSIONAL STRENGTHS

PROFESSIONAL EXPERIENCE

Illinois Department of Corrections Centralia

Correctional

Correctional Officer 2010-Present

Builds and maintains rapport with inmates

Uses verbal and listening skills to determine potential inmate problems,

such as suicide risk, intoxication, drug usage, assaultive behavior, etc

Communicates with other staff and/or main control to inform about inmate

behaviors, incidents and/or to request assistance.

Attends and participates in required training.

Writes narrative reports describing events that have happened, such as

confidential reports, incident reports, disciplinary reports, special

observation reports, etc.

Communicates information regarding security, safety and operations through

the chain of command.

Monitors inmates, watching closely for unusual behavior, improper conduct

or signs of conflict.

Kaskaskia College Centralia, IL

Adjunct Instructor 2007-Present

Develop and instruct public speaking and communication courses. Secure

guest speakers, participate in departmental and college activities,

develop/integrate department curriculum and mentor/advise students. Devise

weekly lessons that address current issues and perspectives in

communications. Strive to maintain a thorough knowledge of instructional

standards, practices and methodologies for adult learners.

Nascote Industries Nashville, IL

Human Resources / Training Director 2006-2009

Designed and maintained organizational web site and facilitated hands-on

and online training

Led the company recruitment program. Attended college fairs and interviewed

candidates for internships and entry-level positions

Built highly successful career transition model to support restricting-

developed strategy, created and communicated process, and effectively

supported restructuring of 700 employees representing 23% of the total

workforce.

Managed needs assessment team. Conducted over 200 assessments and time

studies that resulted in significant performance gaps. Led focus group team

in development and implementation of annual performance training

Responsible for 85% placement ratio of all career development participants

to salary based positions in 2007-8.

Organized all recruitment materials and prepare for benefit enrollments

Developed and implemented core programs in performance management and human

resources planning that sharpened organizational effectiveness by providing

managers with practical tools and critical information.

Developed and implemented a staff-training program that provided enhanced

quality of products produced and contributed to a reduction in employee

attrition

Conducted in-depth analyses of employees' skills and abilities. Set

appropriate skill goals based on present functional status. Instilled

motivation to reach objectives

Articulated corporate policies and procedures to employees seeking

clarification regarding payroll, disability, work-comp, terminations,

leaves of absences, FMLA, and CORBA coverage issues.

Created innovative new reports for senior management, incorporating Pivot

Tables to demonstrate training productivity during SAP implementations

within Finance and HR

Developed and launched in-house training and development division providing

Total Quality training and Management development programs across the

organization. Defined the strategy, developed the curricula, and

coordinated the launch and management of all learning programs.

Managed e-Learning team to schedule and track training sessions and

attendance for compliance documentation purposes.

Delivered more than 50 training programs annually to a broad range of

employees across the country. Including ISO 14001 Awareness and Impacts,

State and Federal regulations and company needs.

Key Accomplishments:

Highly regarded and awarded the Kaskaskia College Business Partnership of

the Year Award in 2008

Saved $250,000 by increasing employee retention and reducing associated

cost of new hires; achieved competitive advantage by retaining top talent.

Improved employee satisfaction 20% by implementing companywide feedback

process to identify and correct problem areas.

Planned a new apprenticeship program for six specified areas in the

facility and implemented E-Learning Training System and new-hire testing

program

U.S. Air Force Reserves Scott AFB, IL

Human Resources/Training Manager (Staff Sergeant) 2006-Present

Oversaw unit enlisted training program through implementation of training

plans, rules, and regulations

Advised and coached commander and staff on all education and training

programs

Monitored and checked performance of training managers in providing high

quality training education

Led in organizing team tele-training and multi-media education and programs

Trained unit member on the Reserve Montgomery GI Bill Programs, organized

DD Form 2384, Notice of Basic Eligibility, and modified MILPDS with

accurate eligibility codes

Conducted and assessed annual training requirements for 245 personnel

U.S. Air Force Active Duty Honorable Discharge Multiple Military

Bases

Training Manager / Heavy Equipment Operator (Airman Basic Dec 1997-Jan 2006

Staff Sergeant)

Consulted and tracked design and improvement of the department and bureau

goals and objectives

Spearheaded in performing studied, training, and orientations while working

in the company and serving as work unit facilitator

Improved and expanded management training programs, quality of service

improvement, utilization of employee's creativity to achieve superior

productivity and quality within the department's goals

EDUCATION

WEBSTER UNIVERSITY, Scott AFB, IL

Master of Arts in Management & Leadership (Human Resources)

southern Illinois University carbondale, Carbondale, IL

Master of Arts in Training and Organizational Development

(Concentration in Training/Development)(May 2009)

Bachelor of Science in Workforce Training and Organizational Development

Community College of the Air force, Maxwell AFB

Associate of Science in Construction Technology, Aug 2006

OTHER POSITIONS HELD

Part-Time Instructor (Kaskaskia College), 7 Habits Instructor (Franklin

Covey), Instructor TWI (Lean Manufacturing), Trainer (HR Development),

Certified Trainer (Lean Six Sigma Professional), Instructor, (Anti-

Terrorism / Force Protection): 2004-Present, Trainer (DDI Certified): 2003-

Present

TRAINING AND CERTIFICATION

Relevant Course:

Illinois Correctional Training Academy, 40 hours Correctional Firearms

Course

ASTD Certified Professional in Learning and Performance (CPLP) (2009),

SHRM - Professional in Human Resources (PHR) (2009), Train the Trainer

Course, Management/Leadership Course, Status of Resources Training (SORTS)

Data Handler (2005), Anti-Terrorism/Force Protection Instructor Training

(2004-Present), E-Learning Management (2006), Multimedia and Web

Design(2008) MS 2007 Applications Training: Word 2003 Introduction (2002),

Advanced (2003), Access 2003 Intermediate (2004), Excel 2003 Intermediate

(2003), Advanced (2004), and PowerPoint 2003 Intermediate (2002), Advanced

(2003) Lotus (2006) LMS Development(2007)

PROFESSIONAL AFFILIATION

Member: American Society of Training and Development (ASTD), Society for

Human Resource Management (SHRM), Development Dimensions International

(DDI), South Central Illinois Growth Alliance, Illinois Workforce

Investment Board and Franklin Covey

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